How to transfer tickets on Ticketmaster
You can transfer tickets on Ticketmaster through the mobile app or website by selecting the tickets you want to send, entering the recipient's email address, and confirming the transfer. The person you send them to will receive an email with a link to accept the tickets into their own Ticketmaster account. The exact steps and timing depend on whether the event organizer has allowed transfers and how close you are to the event date.
Not all events permit transfers — some venues or artists restrict them entirely, while others only allow transfers up to a certain number of days before the show. If the transfer option doesn't appear when you try to send your tickets, the event organizer has disabled it for that particular show.
Key Takeaways
- You initiate a transfer through your Ticketmaster account by selecting the tickets and entering the recipient's email address.
- The recipient must accept the transfer through an email link, which adds the tickets to their Ticketmaster account.
- Not all events allow transfers, and some events only permit transfers until a specific cutoff date before the show.
- Once transferred, you no longer have access to those tickets — the recipient becomes the owner.
- You cannot transfer tickets to someone who already has a Ticketmaster account under a different email address unless you use that exact email.
Transferring tickets through the Ticketmaster app
Open the Ticketmaster app and go to your account. Look for "My Events" or "My Tickets" — the exact label varies depending on your device and app version. Find the event you want to transfer tickets for and tap on it.
You'll see your tickets listed. Tap the ticket or tickets you want to transfer — you can select one or multiple tickets from the same order. Once you've selected them, look for a "Transfer" button or option. Tap it, then enter the email address of the person you want to send the tickets to. Ticketmaster will send them an email with a link to accept the transfer.
The recipient has a set window to accept — usually 7 to 14 days, though this varies. If they don't accept within that time, the transfer expires and the tickets return to your account. Once they accept, the tickets appear in their Ticketmaster account and you can no longer see or use them.
Transferring tickets through the Ticketmaster website
Log into your Ticketmaster account on a computer or mobile browser. Click on your account menu (usually in the top right corner) and select "My Events" or "My Tickets." Find the event and click on it to see your tickets.
Select the ticket or tickets you want to transfer by clicking the checkbox next to them. A "Transfer" button should appear. Click it and enter the recipient's email address in the field that appears. Review the details, then click "Send Transfer" or "Confirm." Ticketmaster will send an email to that address with instructions for accepting the tickets.
What happens when the recipient accepts
When someone receives a transfer email from you, they click the link inside it. If they don't already have a Ticketmaster account, they'll be prompted to create one using the email address where they received the transfer notification. If they already have an account, they can log in and accept the transfer directly.
Once they accept, the tickets move into their account permanently. You will no longer see those tickets in your "My Tickets" section. The recipient can then view the tickets, add them to their digital wallet (if the venue supports mobile entry), or transfer them again to someone else — depending on whether the event organizer allows multiple transfers.
When transfers are not allowed
Some events have transfer restrictions set by the venue, promoter, or artist. If you try to transfer tickets for a restricted event, the transfer option straightforward won't appear in your account. You'll see your tickets, but no button or link to send them to someone else.
Common reasons for transfer restrictions include high-demand shows, presale tickets, or events where the organizer requires the original purchaser to be present. If you can't transfer your tickets and need to give them to someone else, contact Ticketmaster customer service to ask whether the event allows any exceptions or alternative options.
Transfer cutoff dates
Many events allow transfers only until a certain date before the show — often 24 hours, 48 hours, or a week before. Once that cutoff passes, the transfer option disappears from your account even if the event organizer normally permits transfers.
Check the event details or your ticket confirmation email to see if a transfer important date is listed. If you're close to the cutoff and want to transfer your tickets, do it as soon as possible. Once the important date passes, you won't be able to transfer them through Ticketmaster.
Troubleshooting transfer problems
If the transfer button doesn't appear, first confirm that the event allows transfers — check the event page or your ticket details. If transfers are allowed but the button still isn't showing, you may be past the transfer cutoff date.
If you've entered the recipient's email address and the transfer won't go through, double-check the spelling. Ticketmaster requires an exact match. If the recipient says they never received the email, ask them to check their spam or junk folder, or have them contact Ticketmaster support with the transfer confirmation number you received.
If you need to cancel a transfer before the recipient accepts it, go back to your tickets and look for a "Cancel Transfer" option. This will bring the tickets back to your account and stop the recipient from being able to accept them.
Frequently Asked Questions
Can I transfer tickets to someone who doesn't have a Ticketmaster account?
Yes. When you send a transfer to an email address, Ticketmaster emails that person a link. They can click it and create a new account using that email, or log into an existing account if they have one. They don't need to have an account before you send the transfer.
What if I transfer tickets and the recipient doesn't accept them?
The transfer expires after a set period, usually 7 to 14 days. Once it expires, the tickets return to your account automatically and you can see them again in "My Tickets." You can then transfer them to someone else or keep them for yourself.
Can the person I transfer tickets to transfer them again to a third person?
It depends on the event. Some events allow unlimited transfers, while others restrict transfers to one time only. The recipient will see a transfer option if the event allows it. If no transfer button appears in their account, that event doesn't permit further transfers.
Do I get my money back if I transfer my tickets?
No. Transferring tickets does not refund your purchase. The tickets move to the other person's account, but you keep the cost. If you want to sell your tickets or get money back, you would need to use a resale platform or contact Ticketmaster about refund options for that specific event.
What if I enter the wrong email address?
If you realize you made a mistake before the recipient accepts, cancel the transfer from your account. The tickets will return to you and the transfer link will stop working. You can then send a new transfer to the correct email address.