StubHub lets you transfer tickets to another person through your account, but the process and rules depend on whether the event allows transfers and how close you are to the event date

StubHub's transfer feature lets you send tickets you bought to someone else's StubHub account. The person you send them to can then view the tickets in their account and use them to enter the event. However, not every event permits transfers — some venues and promoters lock tickets to the original buyer — and StubHub charges a transfer fee when you move tickets between accounts.

The transfer window also matters. Most events allow transfers up until a certain point before the event starts, often 24 to 48 hours before showtime. After that window closes, you cannot transfer the tickets through StubHub, though you may still be able to sell them on the resale marketplace if the event allows it.

Key Takeaways

  • Not all events on StubHub permit transfers — check your ticket details to see whether the "Transfer" button appears in your account.
  • You must transfer tickets to someone with an active StubHub account, and you need their email address or StubHub username to send the transfer.
  • StubHub charges a transfer fee (the amount varies) when you move tickets, and the person receiving them may see a separate fee as well.
  • Most events close their transfer window 24 to 48 hours before the event starts, after which you cannot transfer but may still be able to resell.
  • The person you transfer to receives the tickets in their StubHub account and can read them or have them sent to their phone for entry.

Check whether your event allows transfers

Before you attempt to transfer, open your StubHub account and find the event in your "Upcoming Events" or "My Tickets" section. Look for a "Transfer" button or link next to the ticket listing. If you do not see a transfer option, the event does not permit transfers — this is set by the venue or promoter, not by StubHub.

Some events that do not allow transfers may still let you resell the tickets on StubHub's marketplace instead. Check whether a "Sell" or "Resale" button appears. If neither transfer nor resale is available, you are limited to using the tickets yourself or giving them away outside of StubHub (though StubHub cannot help you complete that transaction).

Get the recipient's StubHub information

The person you want to transfer tickets to must have a StubHub account. If they do not have one, they will need to create one before you can send the transfer. They can sign up for free at StubHub.com using an email address and password, or by connecting a Google, Apple, or Facebook account.

Once they have an account, ask them for either their email address associated with StubHub or their StubHub username. You will enter this information when you initiate the transfer. Make sure you have the correct email or username — if you send the transfer to the wrong account, you may have difficulty retrieving the tickets.

Send the transfer through your StubHub account

Log into your StubHub account and navigate to the event with the tickets you want to transfer. Click the "Transfer" button next to the ticket listing. StubHub will ask you to enter the recipient's email address or username and confirm how many tickets you are transferring (if you have multiple tickets for the same event, you can transfer some or all of them).

Review the transfer fee that StubHub will charge — this appears before you confirm. The fee amount varies depending on the ticket price and event. Once you confirm, StubHub sends a transfer request to the recipient's account. The recipient will see a notification in their StubHub account and can accept or decline the transfer.

What happens after the recipient accepts

When the recipient accepts the transfer, the tickets move to their StubHub account when ready. They will see the tickets listed under their "Upcoming Events" or "My Tickets" section. From there, they can view the ticket details, including the seat location and any entry instructions specific to the venue.

The recipient can read a digital copy of the ticket or have StubHub send it to their phone via text or email. Most venues now accept mobile tickets displayed on a phone screen at the entrance. If the venue requires a printed ticket, the recipient can print the digital version themselves.

Understand transfer fees and timing limits

StubHub charges a transfer fee when you move tickets between accounts. The fee is a percentage of the ticket price and is deducted from your account or added to the transfer cost — StubHub's fee structure can vary. The recipient may also see a separate fee on their end depending on how StubHub processes the transfer for that particular event.

Most events allow transfers until 24 to 48 hours before the event starts. After that window closes, the "Transfer" button will no longer appear in your account. If you miss the transfer important date, check whether you can resell the tickets on StubHub's marketplace instead, though resale also has its own important date and fees.

What to do if the transfer fails or is declined

If the recipient declines the transfer or does not respond within a set time (usually a few days), the tickets return to your StubHub account. You can then try transferring to a different person, reselling the tickets, or keeping them for yourself.

If you sent the transfer to the wrong email address or username by mistake, contact StubHub's customer service as soon as possible. They may be able to cancel the pending transfer and allow you to send a new one to the correct recipient, though this depends on how much time remains before the event and StubHub's policies at that moment.

Frequently Asked Questions

Can I transfer tickets if the event is tomorrow?

Most events close their transfer window 24 to 48 hours before showtime. If the event is tomorrow, you likely cannot transfer through StubHub. Check your ticket details to see whether the "Transfer" button is still available. If not, you may be able to resell the tickets on the marketplace instead, though resale also has time limits.

What if the person I'm transferring to doesn't have a StubHub account yet?

They will need to create one before you can send the transfer. They can sign up for free at StubHub.com in a few minutes using an email address or a Google, Apple, or Facebook account. Once their account is active, ask for their email or username and proceed with the transfer.

Do I get my money back if I transfer tickets?

No. When you transfer tickets, you are moving the tickets themselves to another person's account, not refunding your purchase. You will pay a transfer fee on top of what you originally paid. If you want your money back, you would need to resell the tickets on the marketplace instead, though you may receive less than you paid depending on demand.

Can I transfer tickets to someone who doesn't live in the same country?

StubHub's transfer feature works between accounts regardless of location, but the recipient must have a valid StubHub account. Some events or venues may have restrictions on who can enter based on residency or ID requirements — check the event details or contact the venue directly if you are unsure.

What if I transferred tickets by mistake to the wrong person?

Contact StubHub's customer service when ready and explain the situation. If the recipient has not yet accepted the transfer, StubHub may be able to cancel it and let you send a new one to the correct person. If the recipient has already accepted, you will need to work with them directly to resolve the issue, as StubHub cannot reverse an accepted transfer.