How AXS handles ticket transfers
AXS (formerly Ticketmaster's AXS division) lets you transfer tickets to another person through your account, but the process and rules depend on the venue, event, and whether resale is turned on for that show. Not all events allow transfers — some venues restrict them entirely, and others only let you transfer during certain windows before the event date.
The transfer happens through the AXS website or mobile app. The person receiving the ticket gets a link to claim it into their own AXS account, and the original ticket is removed from yours. Once they claim it, they own the ticket and can attend, transfer it again (if allowed), or resell it depending on the event's rules.
The key thing to know upfront: check whether transfers are even allowed for your specific event before you start the process. Some venues turn off transfers entirely, and some only allow them up to a certain number of days before the show.
Key Takeaways
- You transfer tickets through your AXS account by selecting the ticket and entering the recipient's email address, but transfers are not allowed for every event.
- The person you transfer to must claim the ticket by clicking a link sent to their email, and they will need an AXS account to do so.
- Some venues block transfers entirely, while others only allow them during a specific window — usually 24 hours to several days before the event.
- Once someone claims a transferred ticket, you no longer own it and cannot get it back unless they transfer it back to you.
Check if your event allows transfers
Before you attempt to transfer, log into your AXS account and find the event in your ticket list. Look for language that says "Transfers allowed" or "Transfers not allowed" — this appears on the event details page or next to the ticket itself. If you do not see this information clearly, the event page usually has a section labeled "Event Details" or "Ticket Rules" that spells out whether transfers are turned on.
If transfers are allowed, the page will also tell you the transfer window — for example, "transfers allowed until 24 hours before the event" or "transfers allowed anytime." Write down this important date. If you miss it, you will not be able to transfer the ticket, and the person you wanted to give it to will have to buy their own or you will have to resell it instead.
If transfers are not allowed for your event, your only other option is to resell the ticket through AXS's resale platform (if resale is turned on), or to keep the ticket yourself.
Steps to transfer a ticket through AXS
Open the AXS website or app and sign into your account. Go to "My Tickets" or "Tickets" — the exact label varies depending on whether you are on mobile or desktop. Find the event you want to transfer from and click on it.
Next to the ticket, you should see a "Transfer" button or link. Click it. You will be asked to enter the email address of the person you want to send the ticket to. Type their email carefully — this is how they will receive the transfer link. You may also be asked to enter their name or confirm other details depending on the venue's rules.
Review the details one more time, then confirm the transfer. AXS will send an email to the recipient's address with a link that says something like "Claim Your Ticket" or "Accept Transfer." The ticket will stay in your account until they click that link and claim it into theirs. Once they claim it, the transfer is complete and you no longer have access to that ticket.
What the recipient needs to do
The person you transfer to will receive an email from AXS with a link to claim the ticket. They do not need to have an AXS account before you send the transfer, but they will need to create one (or sign into an existing one) to claim the ticket. The email will walk them through this step.
They should click the link in the email as soon as they receive it. If they wait too long and the transfer window closes, the link may expire and the ticket will go back to your account. Once they click the link and complete the claim process, the ticket appears in their AXS account under "My Tickets" and they are the official owner.
After they claim it, they can view the ticket details, add it to their digital wallet (if the venue supports that), or transfer it to someone else if the event still allows transfers.
What happens if the transfer is not allowed or the window has closed
If you try to transfer and the button does not appear, or if you get an error message, the most common reasons are: transfers are turned off for that event, you have passed the transfer important date, or the event is too close (some venues block transfers within 24 hours of showtime).
If this happens, check the event details page again to confirm the transfer window. If the window has closed, you cannot transfer the ticket anymore. Your options then are to keep the ticket and attend yourself, or to resell it through AXS if resale is turned on for that event.
If transfers are turned off entirely for the event, resale may still be available. Resale works differently — you list the ticket for sale at a price you set, and someone buys it from you rather than receiving it as a gift. The buyer then owns the ticket.
Transferring tickets on the AXS mobile app
The process on the AXS mobile app is nearly identical to the website. Open the app, sign in, and tap "My Tickets." Find the event and tap on it. Look for a "Transfer" button or icon (often three dots or a share icon). Tap it and enter the recipient's email address.
The app will ask you to confirm the transfer. Once you do, AXS sends the email to the recipient. Everything else — the recipient claiming the ticket, the transfer window, the rules — works the same way as on the website.
One note: make sure you are using the official AXS app from the app store, not a third-party ticketing app. Some venues have their own apps that integrate with AXS, and the transfer process may look slightly different, but the steps are the same.
Common problems and what to do
If the recipient says they never received the email, ask them to check their spam or junk folder — transfer emails sometimes get filtered. If it is not there, you may have entered their email address incorrectly. You can try transferring again with the correct address, but only if the transfer window is still open.
If the recipient clicks the link but gets an error when trying to claim the ticket, they should try a different browser or clear their browser cache. If that does not work, they can contact AXS support directly — the error message usually includes a support link or phone number.
If you transferred a ticket and the recipient never claimed it, and now the transfer window has closed, the ticket will return to your account automatically. You will receive an email notification when this happens. At that point, you can try transferring again if the window reopens, or pursue resale or attendance as your options.
Frequently Asked Questions
Can I transfer a ticket to someone who does not have an AXS account yet?
Yes. The recipient does not need an AXS account before you send the transfer. They will create one (or sign into an existing one) when they click the claim link in the email AXS sends them. The account creation is free and takes a few minutes.
What if I transfer a ticket and then change my mind?
If the recipient has not claimed the ticket yet, you can cancel the transfer through your AXS account before the transfer window closes. Once they claim it, the ticket is theirs and you cannot get it back unless they transfer it back to you. AXS does not reverse claimed transfers.
Can the person I transfer to transfer the ticket to someone else?
Only if the event allows transfers and the transfer window is still open. If transfers are turned off or the important date has passed, they cannot transfer it further — they would have to keep it or resell it if resale is available.
Do I have to pay a fee to transfer a ticket?
No. Transferring a ticket through AXS is free. You do not pay anything, and neither does the person receiving it. Resale is different — if you resell a ticket, AXS and the venue may take a percentage of the sale price.
What if the event is cancelled after I transfer the ticket?
The recipient will receive a refund through AXS to the payment method they used to claim the ticket (or the original payment method if they did not pay). You should also receive a refund for any fees you paid when you originally bought the ticket. Check your AXS account for refund status.