How Ticketmaster ticket transfers work
Ticketmaster lets you send your tickets to another person through their Fan-to-Fan Transfer feature. The person you send them to receives the tickets in their own Ticketmaster account, and they can use them to enter the event. You do this from your Ticketmaster account on the event page itself — there is no separate transfer tool or form to fill out.
The transfer happens when ready once the other person accepts. They will see the tickets appear in their account under "My Events," and they can read them to their phone or print them. The original barcode stops working once the transfer is complete, so you cannot use the same tickets after you send them.
Not every event allows transfers. Some venues, artists, or promoters restrict transfers for certain shows. If transfers are blocked, you will not see a transfer option on the event page. In those cases, your only option is to contact Ticketmaster customer service to ask whether an exception can be made.
Key Takeaways
- You transfer tickets through your Ticketmaster account by finding the event and selecting the transfer option on the ticket details page.
- The person receiving the tickets must have a Ticketmaster account, and they will see the tickets in their account within minutes of accepting the transfer.
- Some events do not allow transfers, and you will see this restriction on the event page before you try to transfer.
- Once you transfer a ticket, the original barcode becomes invalid and you cannot use it, so make sure you want to give it away before you complete the transfer.
Step-by-step: transferring your tickets
Log into your Ticketmaster account and go to "My Events." Find the event you want to transfer tickets for and click on it. You will see your tickets listed with details like the section, row, and seat number.
Look for a "Transfer" button or link next to the ticket. Click it. Ticketmaster will ask you to enter the email address of the person you want to send the tickets to. Type their email carefully — this is how they will receive the transfer notification.
You can add a personal message if you want. Then review the details one more time to make sure you are transferring the right ticket to the right person. Click "Send Transfer" or "Confirm." The other person will receive an email from Ticketmaster with a link to accept the transfer. They have a set amount of time to accept — usually 30 days, though this varies by event.
Once they click the link and accept, the tickets move to their account when ready. You will get a confirmation email that the transfer went through. At that point, the tickets are no longer in your account.
What the other person needs to do
The person receiving your tickets does not need to do anything special beforehand, but they do need a Ticketmaster account. If they do not have one, they can create one for free using an email address. They should set up their account before you send the transfer, so there are no delays.
When they receive the transfer email from Ticketmaster, they will click the link in that email. This takes them to a page where they can review the tickets and click "Accept Transfer." Once they accept, the tickets appear in their "My Events" section.
They can then view the tickets on their phone through the Ticketmaster app or website, or they can print them. Most venues now use mobile entry, so they can straightforward show their phone at the gate. If the venue requires a printed ticket, they can print from the Ticketmaster website or app.
Transferring multiple tickets at once
If you bought multiple tickets to the same event and want to send them all to one person, you can usually transfer them together in a single transaction. When you click "Transfer," Ticketmaster will show you all the tickets you have for that event and let you select which ones to send.
You can also split your tickets and send some to one person and some to another. For example, if you have four tickets, you could send two to your friend and two to your family member. Just do separate transfers — one for each person. Each transfer is its own transaction, so you will send multiple emails and each person will accept separately.
If you are transferring to multiple people, make sure you have all their email addresses correct before you start. Ticketmaster will not let you edit the recipient after you send the transfer, so you would have to cancel and start over if you make a mistake.
Canceling or reclaiming a transfer
If you send a transfer and the other person has not accepted it yet, you can cancel it and get the tickets back. Go to "My Events," find the event, and look for a "Cancel Transfer" option. This only works if they have not accepted yet — once they accept, the transfer is permanent and you cannot get the tickets back.
If the other person does not accept within the time limit (usually 30 days), the transfer will expire automatically and the tickets will return to your account. You will get an email when this happens. At that point, you can transfer them to someone else or keep them for yourself.
There is no way to reverse a transfer after the other person has accepted it. Ticketmaster treats it as a completed transaction. If there is a dispute or a mistake, you would need to contact Ticketmaster customer service, but they generally cannot undo an accepted transfer.
Events that do not allow transfers
Some events have transfer restrictions set by the venue, promoter, or artist. This might be to prevent reselling, to keep tickets in the hands of the original buyer, or for other reasons. When transfers are blocked, you will see a message on the event page that says transfers are not available for this event.
If you see this message, you cannot use the Fan-to-Fan Transfer feature. Your options are limited: you can contact Ticketmaster customer service to ask if there is an exception, or you can look into whether the venue or promoter has an alternative way to transfer tickets. Some venues have their own transfer systems outside of Ticketmaster.
Do not try to sell or give away tickets to an event with transfer restrictions through other means. Doing so may violate the terms of the ticket purchase, and the tickets could be canceled or refused at the gate.
Frequently Asked Questions
Can I transfer tickets if I bought them with a discount code or presale?
Yes. The way you bought the tickets does not affect whether you can transfer them. If transfers are allowed for that event, you can transfer presale tickets, discount tickets, or any other tickets you purchased through Ticketmaster.
What happens if the person I transfer to tries to transfer the tickets again?
That depends on the event. Some events allow unlimited transfers between fans, while others allow only one transfer. Check the event page to see if there is a note about transfer limits. If the person you send to cannot transfer them further, they will see a message saying transfers are not available.
Do I have to pay a fee to transfer tickets?
No. Ticketmaster does not charge a fee for using the Fan-to-Fan Transfer feature. The transfer is free. You already paid for the tickets when you bought them.
Can I transfer tickets to someone who does not live in the United States?
Ticketmaster's transfer feature works internationally, but the person receiving the tickets must have a Ticketmaster account with a valid email address. Some events may have geographic restrictions, so check the event page. If the event is in the United States, the recipient should be able to enter with a valid ID, regardless of where they live.
What if I transfer tickets and the event gets canceled?
If the event is canceled, Ticketmaster will handle the refund or rescheduling for whoever holds the tickets at the time of cancellation. If you have already transferred the tickets, the refund goes to the person who received them, not to you. Make sure you trust the person you are transferring to, since they will be the one dealing with any refund or rescheduling.