StubHub lets you transfer tickets to another person through your account

StubHub's transfer feature lets you send your tickets to someone else's email address. The person you send them to will receive an email with a link to claim the tickets into their own StubHub account. Once they claim them, the tickets move out of your account and into theirs, and they can read them to their phone or print them.

The process takes a few minutes on your end, but the person receiving the tickets needs to complete their part within a set timeframe — usually 72 hours — or the transfer expires and the tickets return to you. Not all events allow transfers; some tickets are locked to the original buyer's name or account.

Key Takeaways

  • You start a transfer from the "My Tickets" section of your StubHub account by selecting the event and choosing which tickets to send.
  • The recipient must have a valid email address and will receive a claim link that they use to accept the tickets into their own StubHub account.
  • Transfers typically expire after 72 hours if the recipient does not claim them, and the tickets return to your account.
  • Some tickets cannot be transferred because they are tied to the original buyer's ID or name, which StubHub shows before you attempt a transfer.
  • Once the recipient claims the tickets, you no longer have access to them and cannot cancel the transfer.

How to start a transfer from your StubHub account

Log into StubHub on a computer or open the StubHub app on your phone. Go to "My Tickets" — this is usually in the menu or at the top of the page. Find the event you want to transfer tickets for and tap or click on it.

Look for a "Transfer" button or link next to the tickets. Click it. StubHub will show you which tickets you can transfer and which ones (if any) are locked. Select the specific tickets you want to send — you can transfer all of them or just some. Enter the email address of the person you want to send them to.

Review the details to make sure the email is correct, then confirm the transfer. StubHub will send an email to that address with a claim link. You are done on your end at this point.

What the recipient needs to do to claim the tickets

The person receiving the tickets will get an email from StubHub with the subject line mentioning a ticket transfer. Inside the email is a link that says something like "Claim Your Tickets" or "Accept Transfer." They click that link.

If they already have a StubHub account, they may be asked to log in. If they do not have an account, StubHub will walk them through creating one — they will need an email address and a password. Once they are logged in or signed up, they click to accept the transfer.

The tickets then appear in their "My Tickets" section. They can read them to their phone as a digital ticket or print them out, depending on what the venue accepts. This whole process usually takes less than five minutes.

What happens if the recipient does not claim the tickets

The claim link in the email expires after 72 hours. If the recipient does not click the link and accept the transfer within that window, the tickets automatically return to your StubHub account. You will get a notification that the transfer expired.

If the tickets come back to you, you can transfer them again to the same person or to someone else. There is no penalty for a failed transfer, but you will need to send a new transfer link.

Tickets that cannot be transferred

Some tickets are locked to the original buyer's name or ID. This is common for high-demand events, certain venues, or tickets bought with special restrictions. Before you try to transfer, StubHub shows you which tickets are transferable and which are not.

If your tickets are locked, you cannot transfer them to another person. Your only option is to keep them or sell them back through StubHub's resale system, though resale has its own rules and fees.

Fees and costs for transfers

StubHub does not charge a fee to transfer tickets to another person. The transfer itself is free. However, if the recipient later wants to resell those tickets, StubHub's standard resale fees explore to them, not to you.

The original price you paid and any fees you were charged do not change. You are not refunded for transferring the tickets — you are straightforward moving them to someone else's account.

Transferring tickets on mobile versus desktop

The steps are nearly identical on the StubHub app and on the website. On mobile, tap "My Tickets" at the bottom of the screen, find your event, and look for the transfer option. On desktop, go to "My Tickets" in the top menu or sidebar.

Some users find the mobile app slightly faster because the buttons are larger and the flow is streamlined for a phone screen. The desktop version gives you a bigger view of all your tickets at once, which can be helpful if you are transferring some but not all of them.

Frequently Asked Questions

Can I transfer tickets after the event has started?

No. Once the event begins, the tickets are no longer transferable. You need to send the transfer before the event date and time. If you are close to the event date, make sure the recipient has time to claim the tickets and get to the venue.

What if I send the transfer to the wrong email address?

If you realize the mistake before the recipient claims the tickets, the transfer will expire after 72 hours and the tickets will return to you. You can then send a new transfer to the correct email. If the wrong person already claimed them, you cannot undo it — the tickets belong to them now.

Can the person I transfer to resell the tickets?

Yes. Once they claim the tickets into their account, they own them and can resell them on StubHub if they choose. StubHub's resale fees will explore to any resale they make.

Do I need to tell the recipient anything before I send the transfer?

It is a good idea to let them know you are sending tickets and to watch for the email from StubHub. Give them the email address you are sending to so they can check their inbox and spam folder if needed. Let them know they have 72 hours to claim them.

Can I cancel a transfer after I send it?

You can cancel it only if the recipient has not claimed the tickets yet. Once they click the claim link and accept the transfer, it is final and cannot be reversed. If you need to cancel before they claim, contact StubHub support through the app or website.