AXS lets you transfer tickets to another person through their mobile app or website, and the recipient gets them in their own AXS account

To transfer a ticket on AXS, you log into your account, find the event, and send the ticket to someone else using their email address. The person you send it to receives a notification and can accept the transfer into their own AXS account. The transfer is free, and you can do it anytime before the event — even the day of the show, though venues may have their own cutoff times.

The ticket stays tied to AXS's system throughout the transfer. The recipient will need an AXS account to accept it, or they can create one when they receive the transfer notification. Once they accept, the ticket appears in their account and they can display it on their phone at the venue or print it if the venue accepts printed tickets.

Key Takeaways

  • You transfer tickets by logging into AXS, selecting the event, and entering the recipient's email address — no special codes or apps needed beyond AXS itself.
  • The person receiving the ticket must have an AXS account or create one to accept the transfer, which takes a few minutes.
  • Transfers are free and can happen anytime before the event, though some venues stop accepting transfers a few hours before doors open.
  • Once transferred, you no longer have access to that ticket — it belongs entirely to the person who accepted it.
  • The recipient displays the ticket on their phone at the venue using the AXS app, or prints it if the venue allows printed tickets.

Step-by-step transfer process on the AXS app

Open the AXS app and go to your account. Tap "My Events" or "My Tickets" — the exact label depends on which version of the app you have. Find the event you want to transfer a ticket from and tap it to see your tickets for that show.

Next to the ticket you want to transfer, look for a menu icon (three dots) or a "Transfer" button. Tap it. The app will ask you for the email address of the person you want to send the ticket to. Enter their email exactly as they have it registered with AXS, or as they would use to create an AXS account. Confirm the transfer. AXS sends a notification to that email address, and the recipient has a set time (usually 30 days, though this varies by venue) to accept it.

Once the recipient accepts, the ticket moves to their account and disappears from yours. You will see a confirmation message in your app showing the transfer was successful.

Transferring tickets on the AXS website

Log into your AXS account on axs.com. Click "My Events" or "My Tickets" in the top menu. Find the event and click on it to view your tickets. Look for a "Transfer" link or button next to the ticket you want to send.

Click it and enter the recipient's email address in the field that appears. Double-check the email — if you type it wrong, the transfer notification goes to the wrong person and they cannot accept it. Click "Send Transfer" or "Confirm." AXS sends an email to the recipient with instructions on how to accept the ticket into their account.

The recipient will receive an email from AXS with a link to accept the transfer. They click the link, log into their AXS account (or create one if they do not have one), and confirm they want to accept the ticket. Once they do, it appears in their account under "My Tickets."

What happens if the recipient does not have an AXS account

The recipient does not need to have an AXS account before you send them a ticket. When they receive the transfer notification email, they can click the link and create an account as part of accepting the transfer. AXS walks them through the signup process, which takes a few minutes and requires a password and basic contact information.

If the recipient is not sure how to accept the transfer, they can reply to the email AXS sends them or contact AXS customer service through the app or website. AXS support can resend the transfer notification if the original email gets lost or goes to spam.

Timing limits and venue cutoffs for transfers

AXS allows transfers up until the event starts, but individual venues can set their own earlier cutoff times. Some venues stop accepting transfers 24 hours before the event, others 6 hours before, and some allow transfers right up until doors open. Check the event details on your ticket or in the AXS app to see if a cutoff time is listed.

If you try to transfer a ticket after the cutoff has passed, the AXS app or website will show an error message saying transfers are no longer available for that event. If you are close to the cutoff and need to transfer a ticket, do it as soon as possible rather than waiting.

What you cannot do with AXS transfers

You cannot transfer only part of a ticket — if you bought two tickets to the same event and want to give one away, you transfer one ticket at a time, not both. You also cannot transfer a ticket to multiple people; each ticket goes to one person's email address.

Once you transfer a ticket, you cannot get it back unless the recipient transfers it back to you. AXS does not have an "undo" button for transfers. If you send a ticket to the wrong email address by mistake, contact AXS support right away and explain what happened — they may be able to cancel the transfer before the recipient accepts it, but this is not may provide.

You cannot sell tickets through AXS's transfer feature. The transfer tool is for giving tickets to friends, family, or others you know. If you want to sell a ticket, some venues allow resale through AXS's official resale marketplace or through other ticketing platforms, but that is a separate process from the free transfer feature.

Frequently Asked Questions

Can I transfer a ticket if I bought it with a discount code or presale?

Yes. The discount or presale status does not affect your ability to transfer the ticket. The recipient receives the same ticket you bought; they do not get a separate discount or presale benefit, but they also do not pay extra.

What if the person I'm transferring to already has a ticket to the same event?

They can accept the transfer and end up with two tickets to the same show. AXS does not prevent this. If they only want one ticket, they can transfer the extra one to someone else or contact the venue to see if they can return it.

Do I need to tell the venue I'm transferring my ticket?

No. The transfer happens entirely through AXS, and the venue does not need to know about it. The recipient just shows up with the ticket in their AXS app or on a printed copy, and the venue scans it at the door like any other ticket.

Can I transfer a ticket to someone in a different country?

You can send a transfer to any email address, including international ones. The recipient needs to be able to create an AXS account and access the AXS app or website to accept it. Some venues may have restrictions on who can attend based on location, but AXS does not block transfers based on geography.

What if the transfer email goes to spam?

Ask the recipient to check their spam or junk folder. If they still cannot find it, they can log into their AXS account directly and look under "Pending Transfers" or "My Tickets" to see if the transfer is waiting there. If not, contact AXS support and provide the recipient's email address so they can resend the notification.