Where to find and cancel your Amazon subscriptions

Amazon subscriptions live in one of two places depending on what you subscribed to. Most subscriptions — including Prime Video channels, Kindle Unlimited, and Amazon Music Unlimited — are managed through your Amazon account settings. Some subscriptions, like those for apps or services sold through the Amazon Appstore, are managed through the device or app where you bought them.

To cancel a subscription through your Amazon account, sign in at amazon.com, go to Account & Lists, select Your Account, then find Memberships and Subscriptions. This page shows every active subscription tied to your Amazon login. Click the subscription you want to cancel, then select Cancel Subscription or Cancel Membership. Amazon will ask you to confirm and may show you a retention offer — a discount or free trial to keep you subscribed. You can accept the offer or proceed with cancellation.

Cancellation takes effect when ready for most subscriptions. You keep access until your current billing period ends, then your card stops being charged. For example, if you cancel Prime Video on the 15th and your billing date is the 20th, you can watch until the 20th, then lose access.

Key Takeaways

  • Most Amazon subscriptions are cancelled through your Amazon account under Memberships and Subscriptions, not through individual apps or devices.
  • Cancellation takes effect right away, but you keep access through the end of your current billing period.
  • Amazon often shows a retention offer when you cancel — you can accept a discount or proceed with full cancellation.
  • Subscriptions bought through third-party apps or the Amazon Appstore must be cancelled through that app or device, not through your Amazon account.
  • If you cancel and later change your mind, you can resubscribe at any time without penalty.

Amazon Prime and Prime Video subscriptions

Amazon Prime and Prime Video are separate subscriptions, though many people hold both. Amazon Prime includes fast shipping, Prime Video, Prime Music, and other benefits for a monthly or annual fee. Prime Video is the video streaming service alone and costs less per month than Prime.

If you cancel Prime, you lose all Prime benefits including fast shipping and Prime Video access. If you cancel Prime Video only, you keep Prime and its other benefits. To cancel either one, go to Memberships and Subscriptions, find the subscription, and select Cancel. Amazon will show you what you're losing — free shipping, video access, or both — before you confirm.

Prime Video channels — like HBO Max, Paramount+, or Starz added through Prime Video — are separate subscriptions. Cancelling Prime or Prime Video does not cancel these channels. You must cancel each channel separately through the same Memberships and Subscriptions page.

Subscriptions for Kindle, music, and reading services

Kindle Unlimited is a monthly subscription that gives you access to over a million ebooks and audiobooks. Amazon Music Unlimited is a separate subscription for ad-free music streaming. Amazon Audible is a subscription audiobook service. Each one is cancelled independently through Memberships and Subscriptions.

When you cancel Kindle Unlimited, you lose access to borrowed books when ready, but any books you purchased (not borrowed) stay in your library. When you cancel Music Unlimited, your playlists and listening history remain in your account, so if you resubscribe later, your data is still there. Audible works the same way — your library and credits stay with your account even after cancellation.

If you have an Audible subscription, note that Audible credits expire if you don't use them. Cancelling your subscription does not extend the expiration date of unused credits. Use any remaining credits before you cancel, or they will be lost.

Subscriptions bought through apps and devices

If you bought a subscription through the Amazon Appstore on a Fire tablet or Kindle device, or through a third-party app that uses Amazon as the payment method, you must cancel through that device or app, not through your Amazon account. Your Amazon account will show the charge, but the Memberships and Subscriptions page will not show the subscription itself.

To cancel an app subscription on a Fire tablet, go to Settings, select Applications, find the app, and look for subscription or billing options within the app settings. On a Kindle device, open the app, go to its settings or account menu, and look for subscription management. On an iPhone or Android phone, go to your device's app store settings (not Amazon's), find subscriptions, and cancel there.

If you're unsure whether a subscription is managed through Amazon or through an app, check your Amazon billing history. The charge will appear either way, but the description will tell you whether it's an Amazon subscription or a third-party one. If it says the name of the app or service, cancel through that app. If it says "Amazon" or a service like "Prime Video," cancel through your Amazon account.

What happens after you cancel

After you cancel, you receive a confirmation email from Amazon. Keep this email in case you need to reference the cancellation date or billing details later. Your access continues through the end of your current billing period — Amazon does not charge you again after cancellation, and you do not get a refund for the unused portion of your subscription.

If you cancel by mistake or change your mind, you can resubscribe at any time. There is no penalty for cancelling and resubscribing. If you cancelled a subscription that had a free trial, you may or may not be able to use the free trial again — this depends on the specific subscription and Amazon's current policy for that service.

If you see a charge after cancellation, check the confirmation email to verify the cancellation date. Charges that appear after your cancellation date are usually from a different subscription or a renewal that processed before your cancellation took effect. Contact Amazon's customer service with your confirmation email if you believe you were charged in error.

Cancelling family or household subscriptions

If you share an Amazon Household with family members, subscriptions are tied to individual accounts, not the household. Each person's subscriptions appear only in their own Memberships and Subscriptions page. If you want to cancel a subscription that another household member uses, that person must cancel it from their own account.

If you are the account owner and want to remove a family member's access to a shared subscription like Prime Video, you cannot do this through Memberships and Subscriptions. Instead, you would need to cancel the subscription entirely, which removes access for everyone. Some subscriptions, like Prime Video channels, allow you to manage who in your household can watch, but this is done through the app or service settings, not through Amazon's account page.

Frequently Asked Questions

Do I get a refund if I cancel mid-billing cycle?

No. Amazon does not refund unused portions of subscriptions. If you cancel on the 15th and your billing date is the 20th, you keep access until the 20th but receive no refund for those five days. You are charged only once more on your billing date, then the subscription ends.

Can I pause a subscription instead of cancelling it?

Amazon does not offer a pause feature for most subscriptions. You must either keep the subscription active or cancel it. Some services like Audible allow you to temporarily reduce your plan (for example, from monthly to annual credits), but this is not the same as pausing. Check the subscription's settings to see if a reduced plan is available.

What if I cancel Prime but want to keep Prime Video?

You cannot keep Prime Video if you cancel Prime — Prime Video access is included with Prime. However, you can cancel Prime and then separately subscribe to Prime Video as a standalone service. This usually costs less per month than Prime itself, so you may pay less overall.

How do I know if a charge is from an Amazon subscription or something else?

Check your Amazon billing history by going to Account & Lists, Your Account, and then Your Payments. Each charge shows a description. If it says "Prime," "Prime Video," "Kindle Unlimited," or another Amazon service name, it is an Amazon subscription. If it says an app name or third-party service, it was charged through Amazon but managed elsewhere. The description tells you where to cancel.

Can I cancel a subscription through Amazon customer service instead of online?

Yes. You can contact Amazon customer service through the Contact Us page in your account, by phone, or through chat. A representative can cancel your subscription for you, though they may ask you why you are cancelling and offer retention options first. Cancelling online through Memberships and Subscriptions is usually faster.