Cancel Amazon Prime Video directly through your account settings

You can cancel Amazon Prime Video on your own in about two minutes by going to your Amazon account, finding the Prime Video membership section, and selecting the option to end your subscription. Amazon will ask you to confirm the cancellation and may show you a discount offer to stay — you can ignore that and proceed. Your access ends when ready after you confirm, though you keep any content you purchased separately.

The exact path depends on whether you subscribed through Amazon directly or through another service like Apple, Roku, or your cable provider. If you signed up through Amazon's own website or app, you cancel through Amazon. If you signed up through a third party, you cancel through that same third party — Amazon cannot cancel a subscription you never made with them.

Key Takeaways

  • You cancel Prime Video through your Amazon account settings under "Memberships and Subscriptions," not by calling Amazon or contacting support.
  • If you subscribed through Apple, Roku, Google Play, or another platform, you must cancel through that platform, not through Amazon.
  • Your access stops right away after you confirm cancellation, even if you paid for a full month or year in advance.
  • Amazon often shows a discount offer when you try to cancel — you can decline it and proceed with the cancellation.
  • If you have an Amazon Prime membership (which includes video), canceling Prime Video alone is not possible; you must cancel the entire Prime membership.

Cancel through Amazon if you subscribed directly

Sign in to your Amazon account on a web browser or the Amazon app. Go to "Account & Lists" in the top right corner, then select "Your Account." Look for "Memberships and Subscriptions" — this section shows all active subscriptions tied to your account.

Find "Prime Video Membership" in the list and click or tap "Manage Membership." You will see your current plan, renewal date, and billing amount. Select "Cancel Membership" or "End Membership" (the exact wording varies). Amazon will show you a confirmation screen and may offer a discount to keep your subscription — you can skip this and click "Cancel Membership" again to finish.

After you confirm, your Prime Video access ends when ready. You will receive a confirmation email. If you paid for a full month or year upfront, you do not receive a refund for the unused portion — Amazon's standard policy does not include prorated refunds for mid-cycle cancellations.

Cancel through your third-party platform if you subscribed there

If you signed up for Prime Video through Apple, Roku, Google Play, Amazon Silk, or your cable or streaming provider, you must cancel through that same platform. Amazon has no record of your subscription and cannot process the cancellation.

Through Apple (iPhone, iPad, or Mac): Open the Settings app, tap your name, select "Subscriptions," find Prime Video, and tap "Cancel Subscription." On a Mac, go to System Preferences > Apple ID > Subscriptions, then select Prime Video and click "Cancel."

Through Roku: On your Roku device, go to Home, select "Manage subscriptions," find Prime Video, and select "Cancel subscription."

Through Google Play: Open Google Play on your phone or visit play.google.com on a browser, go to "Payments and subscriptions," select "Subscriptions," find Prime Video, and tap "Cancel subscription."

Through your cable or phone provider: Call the provider's customer service number or log into your account online, find the subscriptions or add-ons section, and cancel Prime Video there. The exact steps vary by provider.

Understand the difference between Prime Video and Amazon Prime

Amazon Prime Video is the video streaming service only. Amazon Prime is the full membership that includes video, free shipping, Prime Music, Prime Reading, and other benefits. If you have a Prime membership, you cannot cancel just the video portion — canceling Prime Video means canceling your entire Prime membership, which also removes your free shipping and other benefits.

If you want to keep Prime for shipping but stop watching videos, you have no official way to do that. Some people pause their Prime membership instead of canceling it, which temporarily suspends all benefits but keeps your account active. You can reactivate it later without losing your saved preferences.

What happens after you cancel

Your access to Prime Video stops right away. You can no longer stream movies or shows, and any watchlist or viewing history is deleted. If you purchased movies or TV episodes (rather than renting them through the subscription), those purchases remain in your library and you can read or stream them even after cancellation.

You will not be charged again. If you change your mind later, you can resubscribe at any time through the same method you used to cancel — there is no waiting period or penalty for restarting.

Frequently Asked Questions

Do I get a refund if I cancel in the middle of my billing cycle?

No. Amazon does not refund unused portions of your subscription. If you paid for a full month or year and cancel on day one, you lose the remaining days. Your access ends when ready after you confirm the cancellation.

Can I cancel Prime Video without canceling my Amazon Prime membership?

No. Prime Video is bundled into the full Prime membership. If you cancel Prime Video, you cancel the entire Prime membership, which also removes free shipping and other benefits. You cannot remove just the video portion while keeping Prime.

What if I subscribed through my cable company or phone provider?

Contact your provider's customer service or log into your account online and find the subscriptions or add-ons section. Amazon cannot cancel a subscription you made through another company. Your provider handles the cancellation and refunds.

Will I lose my watchlist and recommendations if I cancel?

Yes. Your watchlist, viewing history, and personalized recommendations are deleted when you cancel. If you resubscribe later, you start fresh with no saved data.

Can I pause my subscription instead of canceling it?

Prime Video does not have an official pause feature. However, if you have a full Amazon Prime membership, you can pause the entire membership for up to three months, which temporarily suspends all benefits including video access. You can reactivate it anytime without losing your account settings.