Cancel your free trial through Your Account settings before the trial period ends
Amazon Prime's free trial lasts 30 days (or sometimes longer during promotional periods). You will not be charged if you cancel before the trial ends. The cancellation happens in the "Your Account" section of Amazon's website or app — not in a separate billing portal. You can cancel at any point during the trial, and your access continues until the final day of the trial period.
The process takes about two minutes. You do not need to contact Amazon customer service unless something goes wrong. Once you cancel, Amazon will send you a confirmation email with the exact date your access ends.
Key Takeaways
- You must cancel before your 30-day trial ends or Amazon will charge your payment method on file for a full year of Prime membership.
- Cancellation happens in Your Account settings on Amazon.com or in the mobile app under "Memberships and Subscriptions."
- After you cancel, your Prime benefits (free shipping, Prime Video, Prime Music) stop working on the last day of your trial period.
- Amazon sends a confirmation email when ready after you cancel, which includes the exact date your access ends.
- If you cancel and then change your mind, you can restart a new free trial, though Amazon limits how often you can do this.
Step-by-step cancellation on a computer
Go to Amazon.com and sign in to your account. In the top right corner, click "Account & Lists," then select "Your Account" from the dropdown menu. On the Your Account page, look for a section called "Memberships and Subscriptions" — this is usually in the middle of the page. Click on "Memberships and Subscriptions."
Find "Amazon Prime" in the list and click on it. You will see a button that says "Manage Membership" or "End Membership." Click that button. Amazon will ask you to confirm that you want to cancel and may show you a discount offer to keep your membership. Ignore the offer and look for a link or button that says "Cancel Prime" or "End Membership" — this is usually at the bottom of the page. Click it, and your cancellation is complete.
Step-by-step cancellation on the mobile app
Open the Amazon app and tap the menu icon (three horizontal lines) in the bottom right corner. Tap "Your Account," then scroll down and tap "Memberships and Subscriptions." Find "Amazon Prime" and tap on it. Tap "Manage Membership," then scroll to the bottom and tap "End Membership" or "Cancel Prime."
Amazon will show you a confirmation screen. Tap the final "Cancel" or "End Membership" button to finish. You will receive a confirmation email within a few minutes. If you do not see the confirmation email, check your spam folder or sign back into Your Account to verify that Prime is no longer listed as active.
What happens after you cancel
Your Prime membership remains active for the rest of your trial period. You can still use free shipping, watch Prime Video, listen to Prime Music, and use any other Prime benefit until the last day of your trial. On the day after your trial ends, all Prime benefits stop working. If you try to watch Prime Video or use Prime shipping after that date, you will see a message telling you your membership has ended.
Amazon will not charge your payment method. Your credit card, debit card, or other payment method on file will not be used. If you had a promotional offer (such as "free for three months"), canceling ends that offer on the final day of the promotional period.
If you cancel but want Prime back later
You can start a new free trial after your current trial ends, but Amazon limits how often you can do this. Most accounts can start a new free trial once every 12 months. Some accounts may be restricted from starting new trials if you have started several in a short time. If you want to restart Prime after canceling, go back to the Prime sign-up page and see if a free trial option appears.
If no free trial is offered, you can still buy a Prime membership at the regular price. As of now, that price varies by region and membership type (monthly or annual), so check Amazon.com for current pricing in your area.
Common mistakes that prevent cancellation
The most common mistake is looking for a "Cancel" button on the Prime homepage or in the shopping cart. Cancellation does not happen there — it only happens in Your Account settings under Memberships and Subscriptions. If you cannot find that section, make sure you are signed into your account and that you are on Amazon.com (not a regional Amazon site like Amazon.ca or Amazon.co.uk).
Another mistake is canceling and then assuming your access ends when ready. Your trial continues until the final day, even after you cancel. Some people think they need to cancel multiple times or contact customer service to make sure it worked. You do not — one cancellation is enough, and the confirmation email proves it went through.
A third mistake is confusing Prime membership with Prime Video. If you subscribed to Prime Video separately (not as part of Prime), you need to cancel Prime Video in a different section of Your Account. Canceling Prime does not cancel a standalone Prime Video subscription.
What to do if cancellation does not work
If you completed the cancellation steps but Prime still appears as active in Your Account, wait a few hours. Sometimes the change takes time to show up. Then sign out and sign back in to refresh your account page.
If Prime still shows as active after several hours, or if you were charged despite canceling before the trial ended, contact Amazon customer service. You can reach them through the "Contact Us" link at the bottom of any Amazon page, or by calling the phone number listed there. Have your confirmation email ready. Amazon can verify that you canceled and, if you were charged by mistake, will refund the charge.
Frequently Asked Questions
Can I cancel my free trial and get a refund if I was already charged?
If you canceled before your trial ended but were still charged, contact Amazon customer service when ready. Provide them with your cancellation confirmation email. Amazon will refund the charge if you canceled in time. The refund usually appears in your account within 3 to 5 business days.
Do I lose my Prime Video watchlist and recommendations if I cancel?
Your watchlist and viewing history are tied to your Amazon account, not your Prime membership. They remain saved even after your membership ends. If you restart Prime later, your watchlist and history will still be there.
What if I cancel during a promotional free trial that lasts longer than 30 days?
The same process applies. You cancel in Your Account settings, and your access continues until the last day of the promotional period. Amazon will not charge you if you cancel before that date ends.
Can I cancel Prime if I have an active order or return in progress?
Yes. Canceling Prime does not affect orders you have already placed or returns you have started. However, any future orders will not may have access to for Prime free shipping after your membership ends.
Will canceling Prime affect my Amazon account or my ability to shop on Amazon?
No. Canceling Prime only removes the Prime membership. Your Amazon account stays active, and you can still shop and make purchases. You will just pay regular shipping costs instead of getting free Prime shipping.