Cancel Amazon Music through your Amazon account settings

To cancel Amazon Music, log into your Amazon account on a web browser, go to Your Account (top right corner), and select Login & security. Scroll down to find Amazon Music settings or Manage Your Memberships and Subscriptions. Click on your Amazon Music subscription, then select Cancel subscription or End membership. Confirm the cancellation when prompted.

If you subscribed through the Amazon Music app on your phone, you may need to cancel through your device's app store instead. On iPhone, go to Settings > iTunes & App Store > tap your Apple ID > Subscriptions > find Amazon Music > Cancel Subscription. On Android, open Google Play > tap your profile icon > Payments and subscriptions > Subscriptions > select Amazon Music > Cancel subscription.

Your access ends on your next billing date, not when ready. Amazon will send a confirmation email with your cancellation date. If you cancel mid-month, you keep access until that date arrives.

Key Takeaways

  • Cancellation through your Amazon account takes effect on your next billing date, not right away.
  • If you subscribed through Apple or Google, you must cancel through that app store, not through Amazon's website.
  • Amazon sends a confirmation email showing the exact date your subscription ends.
  • You can resubscribe at any time after cancellation without losing your playlists or preferences.
  • Contact Amazon customer service if the cancellation button does not appear or if you need to cancel a family plan member's access.

Canceling an Amazon Music Family Plan

If you manage an Amazon Music Family plan, you have two options: remove individual family members or cancel the entire plan. To remove one person, go to Your Account > Manage Your Memberships and Subscriptions > select your Family plan > Manage Family Library. Find the member you want to remove and click Remove. That person loses access when ready, but the plan itself stays active for other members.

To cancel the entire Family plan, go to the same subscription page and select Cancel subscription. All family members lose access on your next billing date. If you only want to downgrade from Family to an individual plan, look for a Change plan option on the same page instead of canceling outright.

What happens after you cancel

Once your subscription ends, you lose access to the full Amazon Music catalog and offline downloads. Any songs you downloaded to your device will no longer play. Your playlists and preferences stay saved to your Amazon account, so if you resubscribe later, your library comes back.

You can still listen to music through Amazon Prime Video if you have an active Prime membership — Prime includes a limited music streaming service with a smaller catalog than the full Amazon Music subscription. You can also use the free, ad-supported tier of Amazon Music if you want to keep listening without paying, though it has fewer features and lower sound quality than the paid version.

Canceling before your free trial ends

If you signed up for a free trial, cancel before the trial period ends to avoid being charged. Log into your account and check the subscription page to see your trial end date. The cancellation process is the same — go to Manage Your Memberships and Subscriptions and select Cancel subscription. Your access ends on the last day of the trial, not when ready.

Amazon does not refund charges if you cancel after the trial ends and your first payment has already gone through. If you were charged by mistake, contact Amazon customer service with your order number and they can review the charge.

Canceling through Amazon customer service

If you cannot find the cancellation button in your account or if you have a problem canceling online, you can contact Amazon customer service directly. Go to amazon.com > Account > Customer Service > select Music, Movies & TV > describe your issue. Amazon offers chat, email, and phone support depending on your location and account type.

Have your Amazon account email and the phone number associated with your account ready when you contact them. If you subscribed through a third party (like a wireless carrier or smart speaker), you may need to cancel through that provider instead of Amazon directly.

Resubscribing after cancellation

You can resubscribe to Amazon Music at any time after your cancellation takes effect. Your playlists, saved songs, and listening history will be there waiting for you. If you canceled recently and want to resubscribe, go back to Your Account > Manage Your Memberships and Subscriptions and look for an option to restart or renew your subscription.

Amazon sometimes offers discounts to returning subscribers, especially if you canceled more than a few months ago. Check your email for promotional offers, or visit the Amazon Music homepage to see current pricing and any available deals before you resubscribe.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Amazon does not refund unused portions of your subscription. Your access continues until your next billing date, so you keep the service through the end of the billing period you already paid for.

Can I cancel Amazon Music without canceling Amazon Prime?

Yes. Amazon Music and Prime are separate subscriptions. Canceling one does not affect the other. If you have Prime, you still get access to the limited Amazon Music catalog included with Prime even after you cancel your full Music subscription.

What if I subscribed through my phone and cannot find the cancel button?

Check which app store you used. If you subscribed through the Amazon Music app on iPhone, cancel through Apple's Settings app under Subscriptions. On Android, cancel through Google Play. You cannot cancel phone subscriptions through Amazon's website — you must use the app store where you subscribed.

Do I lose my playlists if I cancel?

No. Your playlists, saved songs, and listening history stay saved to your Amazon account. If you resubscribe later, everything comes back. You just cannot access or play them while your subscription is inactive.

How do I cancel if I subscribed through my wireless carrier?

Contact your carrier directly, not Amazon. Call their customer service or log into your carrier account online to manage subscriptions. They handle the cancellation on their end, and Amazon will stop charging you on your next billing date.