How to cancel Stitch Fix

You can cancel your Stitch Fix account by logging into your account online, going to your Account Settings, and selecting the option to pause or cancel your subscription. Stitch Fix does not charge a cancellation fee, and you can cancel at any time — even if you have an active Fix (a shipment of clothes selected by a stylist) on the way to you.

The process takes about two minutes. You will not lose access to your account when ready; you can reactivate it later if you change your mind. If you have already paid for a Fix that has not shipped, you may be able to get a refund depending on the timing.

Key Takeaways

  • Log into your Stitch Fix account online and navigate to Account Settings to find the pause or cancel option.
  • Stitch Fix charges no fee to cancel, and cancellation takes effect when ready even if a Fix is already in transit.
  • If you pause instead of cancel, your account stays active and you can resume orders without creating a new account.
  • A $20 styling fee is charged only when you place a new Fix order, so cancelling stops future charges.
  • If a Fix has shipped but not arrived, contact Stitch Fix customer service to discuss return or refund options.

Steps to cancel through your online account

Open a web browser and go to the Stitch Fix website. Log in with your email address and password. Once you are in your account, look for "Account Settings" — this is usually in a menu in the upper right corner or in a sidebar on the left.

Click on Account Settings and scroll down until you see an option labeled "Pause Subscription" or "Cancel Subscription." Click that option. Stitch Fix will ask you why you are cancelling; you can select a reason from a dropdown menu or leave it blank. Confirm your cancellation when prompted. You will receive an email confirmation within a few minutes.

If you cannot find the cancellation option in Account Settings, you can also contact Stitch Fix customer service through the "Help" or "Contact Us" link on their website. A representative can cancel your account for you over chat or email.

The difference between pausing and cancelling

Pausing your subscription temporarily stops new Fixes from being sent, but your account remains open. You keep your styling profile, preferences, and order history. You can resume ordering whenever you want without setting up a new account. Pausing is useful if you want to take a break but think you might order again later.

Cancelling closes your account entirely. Your styling profile and order history are deleted. If you want to use Stitch Fix again in the future, you will need to create a new account and set up your preferences from scratch. Most people who think they might return should pause instead of cancel.

What happens to active and pending orders

If you cancel and a Fix has already shipped to you, you still own that shipment. You can keep the items or return them using the prepaid return label that comes in the box. Returning items does not reverse your cancellation or reactivate your account.

If you cancel and a Fix has not yet shipped, contact Stitch Fix customer service right away. Depending on how far along your Fix is in the process, they may be able to stop it before it ships and refund your $20 styling fee. Once a Fix ships, the styling fee is not refundable, though you can return the items themselves.

If you have a pending Fix scheduled for a future date, cancelling your account will prevent that Fix from being prepared and sent.

Charges you will and will not see after cancellation

After you cancel, Stitch Fix will not charge you anything. The $20 styling fee is charged only when you place a new Fix order — not when you sign up or maintain an account. Once your subscription is cancelled, no new orders can be placed, so no new charges will occur.

If you had a recurring Fix set up (for example, one Fix every month), that schedule stops when ready when you cancel. Check your credit card or bank statement for a few days after cancellation to make sure no additional charges appear. If you see a charge after cancelling, contact Stitch Fix customer service with the charge details and your cancellation confirmation email.

How to reactivate your account later

If you cancelled and want to use Stitch Fix again, you have two options. If you paused instead of cancelling, straightforward log back into your account and place a new Fix order. Your profile and preferences are still there.

If you fully cancelled, you will need to create a new account. Go to the Stitch Fix website, click "Sign Up," and enter your email address and password. You will go through the style quiz again to set up your preferences. Your old order history will not transfer, but you start fresh with a new styling profile.

Frequently Asked Questions

Do I have to pay a fee to cancel Stitch Fix?

No. Stitch Fix does not charge a cancellation fee. You can cancel at any time without penalty. The only charge you may see is the $20 styling fee if you have an active Fix that has already shipped.

What if I cancel but I already paid for a Fix?

If your Fix has not shipped yet, contact Stitch Fix customer service when ready and ask if they can stop the order and refund your $20 styling fee. If the Fix has already shipped, you own the items and can keep or return them. The styling fee is not refundable once the Fix ships, but you can return the clothes using the prepaid label.

Can I cancel through the Stitch Fix app instead of the website?

The mobile app does not always have a visible cancellation option. Log into the website version instead, or contact Stitch Fix customer service through the app's Help section and ask a representative to cancel for you.

Will I lose my styling history if I cancel?

Yes. If you fully cancel, your account is deleted and your order history is removed. If you think you might return, pause your subscription instead — pausing keeps your profile and history intact so you can pick up where you left off.

How long does it take for cancellation to go through?

Cancellation is when ready. Once you confirm the cancellation in your account settings, your subscription stops right away. You will receive a confirmation email within a few minutes. No new Fixes will be prepared or sent after that point.