Cancel through your Chegg account settings

To cancel a Chegg subscription, log into your account on Chegg.com, go to Account Settings, and select Subscriptions or Billing. You'll see your active subscription listed with a Cancel Subscription button next to it. Click that button and follow the prompts to confirm the cancellation. Chegg will ask you why you're cancelling — you can skip this or answer — and then show you a final confirmation screen. Once you confirm, your subscription ends when ready, though you may keep access through the end of your current billing period depending on your plan.

The exact location of the cancellation button varies slightly depending on whether you're on desktop or mobile. On desktop, look for Account Settings in the top right corner after you log in. On mobile, tap the menu icon (three horizontal lines) and scroll to Account Settings. If you can't find the Subscriptions section, search the settings page for "cancel" or "billing" — most browsers' find function will highlight it for you.

If you subscribed through a third-party platform like Apple App Store, Google Play, or Amazon, you cannot cancel through Chegg's website. You must cancel through that platform instead, which is covered in the section below.

Cancel through Apple, Google, or Amazon if you subscribed there

If you signed up for Chegg through the Apple App Store, you need to cancel through Apple's settings, not through Chegg. On an iPhone or iPad, open Settings, tap your name at the top, select Subscriptions, find Chegg, and tap Cancel Subscription. Apple will ask you to confirm and may offer you a discount to stay — you can decline and proceed with cancellation.

For Google Play subscriptions on Android, open the Google Play app, tap your profile icon in the top right, go to Payments and Subscriptions, select Subscriptions, find Chegg, and tap Cancel Subscription. Confirm the cancellation when prompted.

If you subscribed through Amazon, log into your Amazon account on a web browser, go to Your Account, select Login & Security, scroll down to Other Accounts, and find Subscriptions. Locate Chegg and select Cancel Subscription. Amazon will show you when your access ends — usually at the end of your current billing cycle.

What happens after you cancel

After you cancel, Chegg stops charging you on your next billing date. You keep access to your account and materials until that date arrives. For example, if you cancel on the 10th and your billing date is the 25th, you can still use Chegg until the 25th at no additional cost. After that date, your account becomes inactive and you lose access to textbook rentals, homework help, and other paid features.

Chegg does not refund charges for the current billing period, even if you cancel partway through. If you were charged in error or believe you should receive a refund, contact Chegg's customer service through the Help Center on their website or through the app. They handle refund requests on a case-by-case basis.

If you can't find the cancel button

If you're logged in but cannot locate the subscription cancellation option, try clearing your browser's cache and cookies, then log back in. Sometimes outdated cached data prevents the page from loading correctly. If you're using the Chegg app, try logging out, closing the app completely, and logging back in.

If the button still doesn't appear, contact Chegg's customer service directly. You can reach them through the Help Center on Chegg.com by clicking the Help or Support link at the bottom of the page. Chegg offers chat, email, and phone support depending on your account type. Have your account email and subscription details ready when you contact them.

Cancelling without losing access to materials you need

If you're cancelling because you no longer need a textbook rental but still want homework help, or vice versa, check whether Chegg offers separate subscriptions for each service. Chegg Study (homework help) and Chegg Study Pack (which includes textbook rentals) are sometimes sold separately, so you may be able to downgrade instead of cancelling entirely. Log into your account and look at your subscription options to see what's available.

If you rented a textbook and your subscription ends before the rental period does, you lose access to the book when ready when your subscription cancels. Plan your cancellation date around when you no longer need the textbook. If you've already returned a rented book, cancelling won't affect that — the return is complete.

Key Takeaways

  • Log into your Chegg account, go to Account Settings, find Subscriptions or Billing, and click Cancel Subscription to end your account through Chegg's website.
  • If you subscribed through Apple App Store, Google Play, or Amazon, you must cancel through that platform's settings, not through Chegg.
  • After you cancel, you keep access through the end of your current billing period, and Chegg stops charging you on your next billing date.
  • Chegg does not refund charges for the current billing period, but you can contact their customer service to request a refund if you were charged in error.
  • If you want to keep homework help but cancel textbook rentals, check whether you can downgrade to a different subscription tier instead of cancelling entirely.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Chegg does not refund charges for the current billing period, even if you cancel before the month ends. You keep access until your next billing date at no extra cost. If you believe you were charged in error, contact Chegg's customer service through the Help Center to request a refund review.

Can I reactivate my subscription after I cancel?

Yes. You can log back into your account and restart your subscription at any time. Chegg may offer you a promotional rate to return, though this varies. Your previous materials and notes remain in your account if you reactivate.

What if I subscribed through my school or employer?

If your school or employer provided a Chegg subscription, cancellation may not be available through your account settings. Contact your school's bookstore or your employer's benefits department to learn how to end the subscription. They may need to cancel it on their end.

Do I need to return anything before I cancel?

If you rented a physical textbook from Chegg, return it before your subscription ends. After cancellation, you lose access to the book when ready and cannot return it through the app. Check your Chegg account for the return shipping label and important date before you cancel.

Why is Chegg asking me why I'm cancelling?

Chegg asks for cancellation feedback to understand why customers leave. You can answer honestly or skip the question — either way, your cancellation proceeds. Your answer does not affect whether the cancellation goes through or whether you receive a refund.