The fastest way to contact Uber Eats depends on your problem

Uber Eats customer support is available through the app, the website, and phone, but the method that works fastest depends on what you need. Account issues, missing orders, and payment problems each have their own support path. The app is usually quickest for order-specific issues because support can see your account history. Phone support exists but is not listed as a primary contact method — most inquiries route through the app first.

Before you contact support, have your order number, account email, and a description of what went wrong ready. If your issue involves a missing or incorrect item, take a photo of what arrived if you can. This information speeds up the process and helps support staff understand the problem without back-and-forth messages.

Key Takeaways

  • Open the Uber Eats app, go to your account menu, and select "Help" to reach support for order issues, refunds, and account problems.
  • The in-app chat is the primary support channel and usually responds within hours for active orders and within one to two business days for older issues.
  • You can also visit help.uber.com and search your issue by category, which shows common solutions and lets you start a chat with support staff.
  • Phone support is not a standard contact option, but some account or payment issues may offer a callback option through the app.
  • Keep your order number, photos of the problem, and your account email ready before you contact support to speed up resolution.

How to contact support through the Uber Eats app

Open the Uber Eats app and tap the account icon in the bottom right corner. Select "Help" from the menu. You will see a list of common issues — "Missing items," "Order not received," "Refund," "Account and payment," and others. Tap the category that matches your problem.

The app will show you a set of suggested solutions first. If none of those solve your issue, scroll to the bottom and tap "Contact support" or "Chat with us." This opens a chat window where you can describe what happened. A support agent will respond, usually within a few hours if your order is recent or still being delivered. For older orders, responses may take one to two business days.

During the chat, support may ask you to provide photos, your order details, or information about what you received. Answer these questions as completely as you can. If support decides you are due a refund or credit, they will process it through your original payment method or Uber Eats account balance, depending on the issue.

Using the Uber Eats website to contact support

Go to help.uber.com and select "Uber Eats" from the dropdown menu at the top. You will see categories for common issues: "Orders," "Payments and refunds," "Account," "Promotions," and others. Click the category that matches your problem.

The website shows articles and FAQs related to that category. Read through them — many common issues have step-by-step solutions that resolve the problem without needing to contact an agent. If you do not find an answer, scroll to the bottom of the page and click "Chat with us" or "Contact support." This starts a chat session with a support agent, similar to the app experience.

The website is useful if you want to search for information before contacting support, or if you prefer typing on a computer rather than a phone. The response time is the same as the app.

What to do if your order is missing or incorrect

If your order arrived incomplete or with wrong items, open the app and go to Help. Select "Missing items" or "Order not received." The app will ask you to describe what is missing and may ask for a photo. Provide as much detail as you can — for example, "I ordered a large pepperoni pizza and received a small cheese pizza" is more useful than "wrong order."

Support will review your account and the restaurant's records. If the restaurant confirms the mistake, support will usually issue a refund or credit to your account. If the issue is unclear, support may ask you to provide a photo of what arrived. Keep the order or packaging until the issue is resolved, in case support needs additional information.

For items missing from a delivery (for example, you ordered fries and a drink but only received the drink), report this through the same process. Support will contact the restaurant to confirm what was supposed to be in the order, then issue a refund for the missing item.

Refunds and payment issues

If you were charged twice, charged the wrong amount, or need a refund, go to Help and select "Payments and refunds" or "Refund." Describe the issue — for example, "I was charged $25.99 twice for order #12345" — and include your order number. Support will look up the transaction in your account history.

Refunds are usually issued to your original payment method within three to five business days, though this depends on your bank. If you paid with a credit or debit card, the refund appears as a credit on your card statement. If you paid with a digital wallet like Apple Pay or Google Pay, the refund goes back to that account. If you paid with Uber Cash (a stored balance in your Uber account), the refund is added to your Uber Cash balance when ready.

If you do not see a refund after five business days, contact support again with the refund confirmation number they provided. Keep screenshots of the charge and any refund confirmation messages support sends you.

Account and login problems

If you cannot log in, forgot your password, or have questions about your account settings, go to Help and select "Account." The app will show you password reset instructions and account security options. Most login issues are resolved by resetting your password through the "Forgot password" link on the login screen.

If you reset your password and still cannot log in, or if you think your account has been hacked, contact support through the Help menu. Support can verify your identity and help you regain access. Have your account email, phone number, and any recent order information ready. If your account was compromised, support may ask you to change your password and review recent activity.

For questions about account settings, payment methods, or delivery addresses, the Help menu usually has articles that walk you through the steps. If you need additional help, start a chat with support.

When to expect a response from support

Response times vary depending on how busy support is and how old your order is. For active orders (orders being prepared or delivered right now), support usually responds within one to two hours. For orders from the past few days, expect a response within four to eight hours during business hours, or longer if you contact support late at night or on a weekend.

For older orders or account issues not related to a specific order, support may take one to two business days to respond. During busy times — lunch and dinner hours, weekends, and holidays — response times are longer. If your issue is urgent, mention that in your message, though support prioritizes based on the type of problem, not the urgency you state.

If you do not receive a response after two business days, you can start a new chat and reference your previous conversation. Keep the confirmation number or screenshot from your first contact so support can look up your case.

Frequently Asked Questions

Can I call Uber Eats customer support directly?

Uber Eats does not list a phone number as a primary support method. Most issues are handled through the in-app chat or website chat. Some account or payment issues may offer a callback option through the app, but you cannot initiate a phone call directly. Chat is the standard contact method.

How long does it take to get a refund?

Refunds to a credit or debit card take three to five business days to appear on your statement. Refunds to a digital wallet or Uber Cash appear faster — usually within one business day. The exact timing depends on your bank and payment method. If you do not see a refund after five business days, contact support with your order number.

What if the restaurant says they gave the driver the correct order?

If the restaurant and driver both say the order was correct, but you received something different, support will review the order details and may ask for a photo. Support can see the order that was placed and what the restaurant confirmed they prepared. If there is a discrepancy, support will usually issue a refund or credit. If the issue cannot be resolved, support may offer a partial refund as a gesture of goodwill.

Can I contact support about a driver or delivery issue?

Yes. Go to Help and select "Delivery" or "Driver." Describe what happened — for example, "The driver went to the wrong address" or "The order took much longer than estimated." Support can review the delivery details and may contact the driver. If the issue affected your order, support can issue a refund or credit.

What information do I need to have ready before contacting support?

Have your order number, account email, and a clear description of the problem ready. If the issue involves a missing or incorrect item, a photo helps. If it is a payment issue, have the charge amount and date. If it is an account problem, have your phone number and any recent order numbers. This information helps support find your case quickly and resolve it faster.