The fastest way to reach Uber support depends on your problem

Uber's customer service operates through the app itself, not a phone number you can call directly. The app routes your message to the right team based on what you report — a missing item, a safety concern, a payment issue, or a ride problem. Most issues get a response within a few hours, though urgent safety matters are handled faster.

You can also reach Uber through email or Twitter if the in-app channel isn't working, but the app is the primary channel Uber monitors. The company does not staff a general customer service phone line, so calling Uber's main number will not connect you to a support agent who can help with your account.

Key Takeaways

  • Open the Uber app, go to your active or recent ride, and tap the help icon to report a problem directly to the support team assigned to that ride.
  • For account issues unrelated to a specific ride, use the menu in the app to find Help, then select your issue type from the list.
  • Uber responds to most reports within a few hours, but safety emergencies are prioritized and handled faster.
  • If the app is not working, you can email Uber at support@uber.com or contact them through Twitter @Uber_Support.
  • Uber does not operate a phone support line, so you cannot call a number to speak to an agent.

How to report a problem with a ride through the app

Open the Uber app and find the ride you want to report — either the current ride on your home screen or a past ride in your trip history. Tap the ride to open its details, then look for the help icon, usually a question mark or "Help" button. Tap it and select the issue that matches your problem: driver behavior, vehicle condition, route taken, or a missing item left in the car.

Describe what happened in the text box that appears. Be specific about the time, location, or what went wrong. Include details like the driver's name or vehicle description if relevant. Tap send, and Uber will route your report to the support team that handled that ride. You will receive a response in the app, usually within a few hours.

How to contact support for account and payment issues

For problems not tied to a specific ride — such as a charge you don't recognize, trouble logging in, or a question about your account settings — open the Uber app and tap the menu icon (three horizontal lines) in the lower right. Scroll down and tap "Help." You will see a list of common issues organized by category: Account, Payments, Rides, Delivery, and so on.

Select the category that matches your problem, then choose the specific issue from the list. If your exact problem is not listed, scroll to the bottom and tap "Still need help?" or "Contact support." This opens a form where you can describe your issue in detail. Submit it, and a support agent will respond through the app.

What to do if you cannot use the app

If the Uber app is crashing, not loading, or you cannot log in, you have two alternatives. Email Uber directly at support@uber.com with your account email address, the issue you are facing, and any relevant details like the ride number or transaction date. Include screenshots if possible. Uber typically responds to emails within 24 hours, though it may take longer during peak times.

You can also reach Uber on Twitter by messaging @Uber_Support or @Uber. Tweet your issue and include your account email so they can look up your account. Twitter responses are often faster than email because the company monitors that channel closely, but it is not may provide. Do not post sensitive information like passwords or full payment card numbers on Twitter.

How to report a safety emergency

If you are in when ready danger during a ride, do not wait for the app — call 911 first. Once you are safe, you can report the incident to Uber through the app. Open the ride details, tap Help, and select "Safety concern" or "Driver behavior." Describe what happened and include any details you remember about the driver or vehicle.

Uber takes safety reports seriously and investigates them quickly. The company may deactivate a driver's account while investigating. If you reported the incident to police, include the police report number in your message to Uber — it helps them verify what happened. You will receive a response from Uber's safety team, usually within 24 hours.

Response times and what to expect

Standard issues like missing items, payment questions, or ride disputes typically receive a response within 2 to 4 hours during business hours. Responses may take longer on weekends or late at night. Safety concerns are prioritized and usually get a response within 1 to 2 hours. Account access issues are also handled quickly because they prevent you from using the service.

When Uber responds, they will either resolve your issue directly, ask for more information, or explain their decision if you are disputing a charge or rating. You can reply to their message through the app to provide additional details or ask follow-up questions. Keep the conversation in the app so Uber has a record of your case.

Frequently Asked Questions

Can I call Uber customer service on the phone?

Uber does not operate a general customer service phone line. All support goes through the app, email, or Twitter. If you search for an Uber phone number online, you may find third-party numbers that claim to be Uber support — these are not official and may charge you or provide incorrect information. Always use the app or email support@uber.com.

What if Uber doesn't respond to my report?

If you don't hear back within 24 hours, try sending a follow-up message through the app or email support@uber.com again with your original case details. Include the date and time of the incident so they can find your report. If you still don't get a response, contact Uber on Twitter, where response times are often faster.

Can I get a refund if the driver took the wrong route?

You can request a refund through the app by reporting the ride and explaining the issue. Uber reviews the route taken and the fare charged, then decides whether to refund part or all of the ride. Provide specific details about what went wrong — for example, the driver went in the opposite direction or took a significantly longer route than necessary.

How do I report a lost item?

Open the ride where you lost the item, tap Help, and select "Lost item." Describe what you lost, where you think you left it, and any identifying details. Uber will contact the driver and ask them to check the vehicle. If the item is found, the driver can return it to you or arrange a pickup. Uber does not may provide recovery but will make the effort.

What information should I have ready before contacting support?

Have your account email address, the date and time of the ride or transaction in question, and the driver's name or vehicle details if relevant. If you are reporting a payment issue, have the transaction amount and date. For safety concerns, write down everything you remember about what happened while it is fresh. The more specific you are, the faster Uber can help.