The fastest way to contact Uber Eats is through the app or website, not by phone

Uber Eats does not publish a phone number for customer service. Instead, the company handles most issues through the in-app help menu, live chat, and email. If you have a problem with an order — a missing item, wrong delivery address, or payment issue — you can report it directly in the app within minutes, and a support agent will respond through the same channel.

The in-app system is faster than calling would be because Uber Eats can see your order history, delivery location, and payment method without asking you to repeat them. You do not need to wait on hold, and you can continue using the app while waiting for a response.

Key Takeaways

  • Open the Uber Eats app, tap your account icon, select "Help," and choose your issue to start a chat with support.
  • You can also email help@ubereats.com or use the web version at ubereats.com to access the same help menu.
  • Report order problems — missing items, wrong address, late delivery — within the app when ready after the issue occurs, not days later.
  • Refunds for missing or incorrect items are usually processed within 3 to 5 business days once support confirms the issue.
  • If you cannot access the app, you can reach support through the website's help section or by emailing with your order number.

How to open the help menu in the Uber Eats app

Tap the account icon in the bottom right corner of the app. This opens your profile menu. Scroll down and select "Help." You will see a list of common issues: "Missing items," "Order not received," "Refund," "Payment," "Account," and others.

Choose the category that matches your problem. The app will then show you a description of that issue and a button to "Contact support" or "Chat with us." Tap that button to open a live chat window with a support agent. You can also see frequently asked questions for that topic before you start the chat.

Keep your order number ready. You can find it in your order history by tapping "Account" and then "Orders." The order number is a string of numbers and letters at the top of each past order.

Contacting support by email or website

If you prefer email, send a message to help@ubereats.com with your order number, the date of the order, and a description of the problem. Include your account email address so support can look up your account. Response times vary, but you can usually expect a reply within 24 to 48 hours.

You can also visit ubereats.com on a computer or mobile browser, log into your account, and click "Help" in the menu. This opens the same help system as the app. You can browse topics, search for answers, or start a chat with an agent.

Email is useful if you want a written record of the conversation or if you have already tried the app and want to escalate the issue. However, chat is usually faster because an agent can see your account details in real time.

What to report and when

Report problems as soon as you notice them. If an item is missing, report it right after delivery — do not wait until the next day. If the order arrived at the wrong address, report it when ready so support can contact the driver or the person who received it.

For late deliveries, check the estimated arrival time in your app before reporting. Delays happen, and support can only refund or credit your account if the order is significantly late or never arrives. If the order shows as delivered but you did not receive it, report it right away with a description of where the driver left it (or where you expected to find it).

For payment issues — a charge you do not recognize, a duplicate charge, or a failed payment — report it through the "Payment" category in the Help menu. Support can see your payment history and can often resolve it faster than disputing the charge with your bank.

Refunds and credits

When you report a missing item or wrong order, support will usually offer a refund or account credit. Refunds go back to your original payment method (credit card, debit card, or bank account) and take 3 to 5 business days to appear. Account credits are when ready and can be used on your next order.

You can choose which one you prefer when support offers it. If support denies your refund request, you can ask to escalate the case. Escalation means a senior agent will review your order history and the chat transcript before making a final decision.

If you paid with a credit or debit card and the refund does not appear after 5 business days, contact your bank or card issuer. Provide them with your Uber Eats order number and the date you reported the issue. Your bank can trace the refund on their end.

Account and login problems

If you cannot log into your account, select "Account" in the Help menu and then "Login or password issues." Support can help you reset your password or regain access to your account. You will need to verify your identity by providing the email address or phone number associated with your account.

If your account has been deactivated or suspended, the Help menu will explain why. Common reasons include payment issues, suspicious activity, or violations of Uber Eats' terms of service. Support can sometimes reactivate your account if the issue is a misunderstanding or a payment problem that you can resolve.

When you cannot reach support

If the Help menu is not loading or the chat is not responding, try closing and reopening the app. If that does not work, try accessing help through the website instead. Sometimes the app has temporary glitches, but the website version works.

If both the app and website are down, wait a few hours and try again. Uber Eats occasionally performs maintenance that briefly takes down these systems. You can also check Uber Eats' social media accounts (Twitter, Facebook, Instagram) to see if there is a known outage.

If you have an urgent issue and cannot reach support through normal channels, look for a phone number on your receipt or in your email confirmation. Some restaurants or delivery partners may have contact information listed there, though this is not an official Uber Eats support line.

Frequently Asked Questions

Can I call Uber Eats customer service directly?

No, Uber Eats does not have a published phone number for customer service. All support goes through the app, website, or email. The in-app chat is the fastest option because support can see your order details when ready.

How long does it take to get a response from Uber Eats support?

Chat responses usually come within minutes to a few hours, depending on how busy support is. Email responses typically take 24 to 48 hours. Refunds and credits are processed within 3 to 5 business days after support approves your request.

What if I reported an issue but never heard back?

Check your app notifications and email for a response — sometimes messages go to spam. If you still see no response after 48 hours, open a new chat and mention that you reported the issue before. Provide your order number so support can look up the previous conversation.

Can I get a refund for a late delivery?

Yes, if the order is significantly late or never arrives. Report it through the "Order not received" or "Late delivery" category in Help. Support will review the delivery time and may offer a refund or credit. Minor delays (5 to 10 minutes) usually do not may have access to for a refund.

What information do I need to have ready when I contact support?

Have your order number, the date of the order, and a clear description of the problem. If you are reporting a missing item, list the specific items that were missing. If the order went to the wrong address, describe where it was supposed to go.