Uber Eats does not have a phone line you can call directly, but you can reach support through the app, website, or by messaging through your account

Uber Eats customer service operates through in-app chat and web-based support rather than a traditional phone number. When you open the Uber Eats app and tap the account icon, you will see a "Help" option that connects you to support agents who can address order issues, payment problems, missing items, or delivery concerns. The response time is usually faster through the app than through other channels because the system can pull up your order history automatically.

If you do not have the app installed, you can reach support through the Uber Eats website by signing into your account, clicking the menu icon, and selecting "Help." From there, you can describe your issue and start a chat with a support agent. This route works on any device with a web browser.

For urgent delivery issues — such as a driver who is not moving or an order that never arrived — the in-app chat usually connects you to someone within a few minutes. For billing disputes or account problems, response times may take longer, sometimes several hours depending on support volume.

Key Takeaways

  • The Uber Eats app's Help section is the fastest way to reach support because agents can see your order details when ready.
  • You can also contact support through the Uber Eats website if you do not have the app, by signing in and selecting Help from the menu.
  • Support operates through text chat only — there is no phone number to call, but chat agents can often resolve issues within minutes.
  • For time-sensitive delivery problems, use the in-app chat because it prioritizes active orders over account or billing questions.

How to start a chat through the Uber Eats app

Open the Uber Eats app and tap the account icon in the bottom right corner. Scroll down and tap "Help." The app will show you a list of common issues — select the one closest to your problem, or tap "Something else" if your issue is not listed. This step helps the system route you to the right agent.

Once you describe your issue, you will see a chat window. A support agent will respond with questions about your order or account. Have your order number ready if the issue involves a specific delivery. If you are reporting a missing item or quality problem, be ready to describe what happened and when.

The chat window stays open in your app, so you can close it and come back to it later. You do not need to stay in the chat continuously — new messages will appear as notifications.

How to contact support through the website

Go to ubereats.com and sign into your account using your email or phone number. Click the menu icon (three horizontal lines) in the top left corner, then select "Help." You will see the same issue categories as in the app.

Choose the category that matches your problem and describe what happened. A chat window will open, and you can message back and forth with a support agent. The website chat works the same way as the app — you can close the browser tab and return to the conversation later.

The website route is useful if you are on a computer or if you prefer not to use the app. Response times are the same whether you use the app or website.

What information to have ready before you contact support

Gather your order number before you start a chat. You can find this in the app under "Your Orders" or in your email confirmation. If the issue involves a missing item, take a photo of your receipt or the empty bag if possible — you may need to describe what was supposed to be there.

If you are reporting a payment problem, note the date and amount of the charge that concerns you. If a delivery never arrived, note the time the order was supposed to be delivered and the restaurant name. The more specific you are, the faster an agent can investigate.

Have your account email address and phone number available. Support agents will ask for these to confirm your identity, especially if you are disputing a charge or reporting fraud.

Common reasons to contact Uber Eats support

Missing or incorrect items: If your order arrived with items missing or wrong items included, report this through the Help section. Support can issue a refund or credit for the missing items. You usually have up to 48 hours after delivery to report this.

Order never arrived: If your driver marked the order as delivered but you never received it, or if the driver never showed up, contact support when ready. They can investigate the delivery and may refund your order or send it again.

Billing or payment issues: If you were charged twice, charged the wrong amount, or see an unfamiliar charge, describe the problem in the Help chat. Support can review the transaction and issue a refund if there was an error.

Driver or safety concerns: If you feel unsafe or have concerns about a driver's behavior, report this through the Help section. Uber takes these reports seriously and will investigate.

Account access problems: If you cannot log in, forgot your password, or think your account has been hacked, use the Help section to reset your password or find your account.

What to expect from support response times

Active delivery issues — such as a driver who is not moving or an order that is late — usually get a response within 5 to 15 minutes during peak hours. Support may contact your driver on your behalf or cancel the order and refund you.

Missing item reports and delivery failures typically receive a response within 30 minutes to a few hours. Support will ask for details and may request a photo before issuing a refund or credit.

Billing disputes and account security issues may take several hours or up to a business day, depending on how many reports are in the queue. These issues require more investigation, so response times are slower.

Response times are faster during business hours (roughly 8 a.m. to 10 p.m. in your time zone) and slower late at night or very early in the morning.

Frequently Asked Questions

Can I call Uber Eats on the phone instead of using chat?

No, Uber Eats does not offer phone support. All customer service goes through the in-app chat or website chat. This system lets support agents see your order history and account details right away, which often makes the chat faster than a phone call would be.

What if I do not get a response from support?

If you have been waiting more than a few hours without a response, try closing the chat and opening a new one. Sometimes a new chat gets routed to an available agent faster. Make sure you are signed into the correct account — if you have multiple accounts, support may be responding to a different one.

Can I get a refund if my order was wrong or never arrived?

Yes. Report the issue through the Help section with details about what happened. Support will review your order and may issue a refund, credit, or send a replacement order. Most refunds appear in your account within a few business days.

What if I need to cancel my order?

If your order has not been picked up by the restaurant yet, you can cancel it directly in the app by tapping the order and selecting "Cancel Order." If the restaurant has already started preparing it, you may not be able to cancel, but you can contact support to request a cancellation and refund.

Does Uber Eats have a customer service email address?

Uber Eats does not publish a general customer service email. The in-app or website chat is the official way to reach support. Some users have reported success emailing support through the help form, but chat is faster and more reliable.