How to request a refund on Roblox
Roblox processes refund requests through its support portal, not through the game client itself. You submit a request describing what you bought, when you bought it, and why you want your money back. Roblox reviews each request and decides whether to refund Robux (the in-game currency), grant store credit, or deny the request. The company does not refund money to your original payment method in most cases — you receive Robux or credit to your Roblox account instead.
The refund window is typically 30 days from purchase, though Roblox evaluates requests outside that window on a case-by-case basis. Refunds for accidental purchases (a child spending money without permission, for example) are more likely to be approved than refunds for items you bought intentionally but later regretted.
Key Takeaways
- Roblox refund requests go through the support portal at roblox.com/support, not through the game itself.
- You have 30 days from purchase to request a refund, though requests outside that window may still be reviewed.
- Roblox typically refunds Robux to your account balance rather than returning money to your credit card or payment method.
- Accidental purchases and unauthorized spending by minors have higher approval rates than buyer's remorse refunds.
- The refund decision usually arrives within a few business days, and you receive a response email explaining the outcome.
Steps to submit a refund request
Go to roblox.com/support and sign in with your account. Click the "Contact Us" button or "Submit a Request" link — the exact wording changes, but the button is always visible on the support page. Select "Billing" or "Purchase" from the category menu, depending on what the form offers.
Fill in the form with the item name, the game or experience where you bought it, the purchase date, and the amount spent. In the description box, explain why you want the refund. Be specific: if a child made the purchase without permission, say that. If you bought the wrong item by mistake, describe the mistake. If the item did not work as advertised, explain what went wrong.
Attach a screenshot of the purchase if you have one — this is not required, but it speeds up the review. Submit the form. Roblox sends a confirmation email and then a follow-up email with the decision, usually within three to five business days.
What Roblox refunds and what it does not
Roblox refunds Robux spent on cosmetic items (skins, accessories, avatar clothing), game passes, and in-game currency packs. It also refunds Robux spent on limited-time items you did not use or trade away.
Roblox does not refund Robux spent on items you have already used, traded, or sold. If you bought a game pass and played the game extensively, a refund is unlikely. If you purchased an item and then traded it to another player, Roblox will not reverse the transaction. Robux spent on developer exchange (converting Robux to real money) cannot be refunded.
Refunds for real money spent on Robux itself (not items purchased with Robux) depend on your payment method and the reason. Credit card refunds go back to your card, but this takes 5 to 10 business days. Refunds for purchases made through mobile app stores (Apple App Store, Google Play) are handled by those stores, not by Roblox directly.
Refunds for unauthorized purchases by minors
If a child spent money on your account without permission, include that detail in your refund request. Roblox approves these requests more often than others, especially if the purchase happened recently and the amount is significant.
You may also need to provide proof that you are the account owner — a photo ID or a statement showing the payment method registered to your name. Roblox asks for this if the request raises questions about account ownership.
If the refund is approved, Roblox credits Robux to the account. You can then spend it, or you can request a second refund for the Robux itself if you want money back to your payment method.
What happens if your refund request is denied
Roblox sends an email explaining why the request was denied. Common reasons include: the purchase was outside the 30-day window, you already used or traded the item, or the request did not include enough detail for Roblox to verify the purchase.
If you disagree with the decision, you can reply to the denial email with additional information. Include screenshots, receipts, or any other proof that supports your case. Roblox reviews the new information, though a second denial is common if the first one was based on policy (like the 30-day limit).
If the denial stands and you paid by credit card, you can also contact your card issuer to dispute the charge. This is a separate process from Roblox's refund system and should be a last resort, because disputing a charge can affect your ability to make purchases on Roblox in the future.
Refunds for mobile app purchases
If you bought Robux through the Apple App Store or Google Play, the refund does not go through Roblox. Instead, you request a refund directly from Apple or Google.
On Apple App Store: go to Settings, tap your name, select "Media & Purchases," tap "Purchase History," find the Roblox charge, and tap "Report a Problem." Select "I'd like a refund" and choose your reason. Apple reviews the request and responds within 48 hours.
On Google Play: open the Play Store app, tap your profile icon, select "Payments and subscriptions," tap "Purchase history," find the Roblox charge, tap it, and select "Report a problem." Choose your reason and submit. Google responds within a few business days.
App store refunds go back to your original payment method, not to your Roblox account. The refund appears as a credit on your Apple or Google account first, then transfers to your card or payment method.
Frequently Asked Questions
Can I get a refund if I spent Robux on a limited-time item that is no longer available?
Yes, if you did not use or trade the item. Limited-time items that sit unused in your inventory can be refunded within 30 days of purchase. If you wore the item, used the game pass, or traded it away, the refund will likely be denied.
How long does it take to get a refund after Roblox approves it?
Robux refunds appear in your account when ready or within a few hours. If the refund is going back to your credit card or payment method, it takes 5 to 10 business days to show up, depending on your bank.
What if I bought something from another player using Robux — can I get that refunded?
Player-to-player trades and purchases are not refundable through Roblox support. Those transactions are final. If you were scammed or the item did not match the description, report the player to Roblox, but a refund is unlikely.
Do I need a receipt to request a refund?
No, but having one speeds up the process. Roblox can look up your purchase history using your account, so you do not need to provide a receipt. A screenshot of the purchase or the item in your inventory helps, though.
Can I request a refund for Robux I converted to real money through the developer exchange?
No. Once Robux are exchanged for real money through the developer program, they cannot be refunded. Only Robux that remain in your account or were spent on items can be refunded.