Fashion Nova processes refunds within 5 to 7 business days of receiving your returned item, but the full timeline from shipping back to money in your account usually takes 2 to 3 weeks

Fashion Nova accepts returns on most items within 30 days of purchase if the item is unworn, unwashed, and in original condition with tags attached. Once Fashion Nova receives your return at their warehouse, they process the refund to your original payment method — credit card, debit card, or PayPal — within 5 to 7 business days. The money then takes an additional 3 to 5 business days to appear in your account, depending on your bank.

You pay for return shipping yourself unless the item arrived damaged or defective. Fashion Nova does not provide a prepaid return label. This means the cost of shipping the item back comes out of your pocket, which is important to factor in when deciding whether to return something.

Some items cannot be returned at all. Swimwear, intimates, and items marked as final sale have no return option. Clearance items and sale merchandise may also be final sale depending on the specific product page.

Key Takeaways

  • Fashion Nova refunds arrive 5 to 7 business days after they receive your package, then take another 3 to 5 business days to show up in your bank account.
  • You must return items within 30 days of purchase, and the item must be unworn, unwashed, and have all original tags attached.
  • You pay for return shipping yourself — Fashion Nova does not provide a prepaid label or cover shipping costs.
  • Swimwear, intimates, and items labeled final sale cannot be returned under any circumstances.
  • Damaged or defective items may have different return procedures, so contact Fashion Nova's customer service with photos if your item arrived in poor condition.

How to start a return with Fashion Nova

Log into your Fashion Nova account on their website and go to your order history. Find the order containing the item you want to return and select the return option. Fashion Nova will ask you to choose a reason for the return — common reasons include wrong size, wrong color, or changed your mind. You cannot return items without going through your account first.

After you submit the return request, Fashion Nova sends you a confirmation email with the return address and a return authorization number. Write this number on your package or include it in the box so Fashion Nova can match your return to your account. Ship the item to the address provided using any carrier you choose — USPS, UPS, FedEx, or another service.

Keep your shipping receipt and tracking number until the refund appears in your account. If Fashion Nova never receives your package, you will need proof that you shipped it.

What happens if Fashion Nova doesn't receive your return

If your package gets lost in transit, Fashion Nova will not process a refund without proof of shipment. This is why keeping your tracking number is critical. If the carrier shows the package was delivered to Fashion Nova's warehouse but Fashion Nova claims they never received it, you can file a claim with the shipping carrier using your tracking number.

Fashion Nova's customer service can also look up whether your return arrived at their warehouse if you provide the tracking number and return authorization number. Contact them through the website's chat or email if there is a delay beyond the normal 5 to 7 business day window.

Exchanges instead of refunds

If you want a different size or color of the same item rather than your money back, you can request an exchange instead of a return. Exchanges sometimes process faster than a refund because Fashion Nova can reship the new item before processing the return. However, you still pay for return shipping on the original item.

To exchange an item, select the exchange option when you start the return in your account. Fashion Nova will ask which size or color you want instead. Once they receive your original item, they ship the replacement to you at no additional charge.

Damaged or defective items

If your item arrived damaged, stained, torn, or with a manufacturing defect, contact Fashion Nova's customer service when ready with clear photos of the damage. Do not wash or wear the item. Damaged items may be refunded or replaced without requiring you to pay for return shipping, though this depends on the extent of the damage and Fashion Nova's assessment.

Fashion Nova typically responds to damage claims within 24 to 48 hours. They may ask you to return the item for inspection, or they may authorize a replacement shipment right away. Keep all photos and correspondence in case you need to dispute the claim later.

Sale and clearance items

Many sale and clearance items are marked as final sale, meaning they cannot be returned. Check the product page before you buy — it will say "final sale" or "non-returnable" if the item falls into this category. Final sale items are usually discounted more heavily than regular sale items, so the lower price reflects that you cannot return them.

If you accidentally purchase a final sale item and change your mind, Fashion Nova will not process a return. The only exception is if the item arrived damaged or defective, in which case the final sale restriction may not explore.

Frequently Asked Questions

Can I return an item if I've worn it once?

No. Fashion Nova requires items to be unworn and unwashed with all original tags attached. Even trying on an item in your home counts as wearing it. If the item shows any signs of wear, Fashion Nova will likely deny the return.

What if my refund doesn't show up after 3 weeks?

Contact Fashion Nova's customer service with your order number and return authorization number. They can check whether the return was received and processed. If Fashion Nova processed the refund but your bank has not credited it, contact your bank — sometimes refunds take longer depending on your financial institution.

Do I have to use a specific shipping carrier to return my item?

No. You can use USPS, UPS, FedEx, or any other carrier. Just make sure to get tracking and keep your receipt. Use a method that provides delivery confirmation so you have proof the package reached Fashion Nova's warehouse.

Can I return an item without a receipt or order number?

You need to access your Fashion Nova account to start a return, so you must have the email address and password associated with your purchase. If you cannot log in, contact Fashion Nova's customer service to verify your identity before they will process a return.

What if the item is on sale now for less than I paid?

Fashion Nova refunds the amount you originally paid, not the current sale price. You will receive a refund for the full purchase price, regardless of whether the item is now cheaper.