Check your balance online or by phone

Bed Bath & Beyond lets you see how much money is left on your gift card through their website or by calling customer service. You do not need to visit a store or create an account — you just need the card number and PIN (the last four digits on the back of the card, below the barcode).

The fastest way is the website. Go to bedbathandbeyond.com, scroll to the bottom of the page, and look for "Gift Card Balance" in the footer. Click it, enter your 16-digit card number and the four-digit PIN, and your balance appears when ready.

If you prefer to call, dial 1-800-462-3966. A representative will ask for your card number and PIN and read your balance to you over the phone. This route takes a few minutes but works if you do not have internet access or want to ask questions about your card at the same time.

Key Takeaways

  • You can check your Bed Bath & Beyond gift card balance on bedbathandbeyond.com by entering your card number and the four-digit PIN from the back of the card.
  • Calling 1-800-462-3966 is an alternative if you do not have online access or want to speak with a representative.
  • You do not need to create an account or visit a store to see your balance.
  • Your PIN is the last four digits printed below the barcode on the back of the card, not a number you set yourself.

What information you need before you check

Have your gift card in front of you. You will need two pieces of information: the full 16-digit card number (printed on the front) and the four-digit PIN (printed on the back below the barcode).

If your card is damaged and you cannot read the number or PIN clearly, you will need to contact Bed Bath & Beyond directly. Call 1-800-462-3966 and explain the situation — a representative may be able to look up your balance using other information, though this process takes longer.

What happens if your card has a zero balance

If your balance shows zero, the card has been fully spent or expired. Bed Bath & Beyond gift cards do not expire, so a zero balance means the funds were used up. You cannot reload or recharge a Bed Bath & Beyond gift card — once the balance is gone, the card cannot be used again.

If you believe there should be money on the card, contact customer service at 1-800-462-3966. They can review the card's transaction history and tell you when and where the balance was spent. If there was an error or unauthorized use, they can discuss your options with you.

Checking a gift card you received as a gift

If someone gave you a Bed Bath & Beyond gift card and you want to know how much is on it, the process is the same. You need the card number and PIN from the back. The person who bought the card does not need to be involved — the balance belongs to whoever holds the physical card.

If the card came in a gift package without the PIN visible (sometimes it is covered by a sticker or seal), carefully peel back the covering on the back of the card to reveal the four digits. Do not scratch or damage the card itself.

Using your balance after you check it

Once you know your balance, you can spend it in any Bed Bath & Beyond store or on their website. In a store, hand the card to the cashier at checkout just like a credit card. Online, enter the card number and PIN in the payment section when you place your order.

If your balance is less than the total cost of your purchase, you will need to pay the difference with another payment method — you cannot split a transaction between a gift card and a debit card on the website, though you can do this in stores. Some stores may have different policies, so ask a cashier if you are unsure.

If you lost your gift card

Bed Bath & Beyond does not replace lost or stolen gift cards. Once a card leaves your possession, anyone who finds it can use the balance. This is why it is important to check your balance regularly if you have a card you are not using right away.

If you have the receipt from when the card was purchased, you may have options — contact customer service at 1-800-462-3966 with your receipt and explain the situation. They cannot may provide a replacement, but they can review what happened and discuss whether anything can be done.

Frequently Asked Questions

Do Bed Bath & Beyond gift cards expire?

No. Bed Bath & Beyond gift cards do not have an expiration date, so you can use the balance whenever you want. However, if the company closes or stops accepting gift cards in the future, you would lose the ability to spend it.

Can I check my balance without the PIN?

No. Both the card number and the four-digit PIN are required to check your balance online or by phone. The PIN is a security measure to prevent someone else from checking or spending your balance if they find the card number alone.

What if the website says my card number is invalid?

Double-check that you entered all 16 digits correctly and that the PIN is the four digits from the back of the card, not a number you created. If you are still getting an error, call 1-800-462-3966 — the card may be damaged, or there may be a technical issue the phone team can help with.

Can I use my gift card balance online and in stores?

Yes. Your balance works anywhere Bed Bath & Beyond accepts gift cards — in physical stores and on their website. The balance is the same whether you check it online or in a store, and it updates when ready after each purchase.