How to check your Aerie gift card balance online
Aerie, the intimates and activewear brand owned by American Eagle, lets you look up your gift card balance through their website without needing to contact customer service. Go to aerie.com, scroll to the bottom of the page, and click the link labeled "Gift Card Balance" — usually found in the footer under customer service or account links. Enter your gift card number (the 16-digit code on the front) and the PIN (the 4-digit code on the back, sometimes under a scratch-off panel). The site will display your remaining balance when ready.
If you cannot find the footer link, you can also search "Aerie gift card balance" directly in your browser and it will take you to the balance checker. The page works on phones and computers. You do not need to create an account or log in to check a balance — the system only needs the card number and PIN.
Keep your gift card and PIN in a safe place. If you lose the card itself but still have the number and PIN written down, you can still check the balance and use it online. If you lose both the card and the numbers, contact Aerie customer service with proof of purchase (like an email receipt or the original packaging) and they can help you recover the balance.
Key Takeaways
- Visit aerie.com and use the "Gift Card Balance" link in the footer to check your balance without logging in.
- You will need the 16-digit card number from the front and the 4-digit PIN from the back to look up your balance.
- The balance checker works on both phones and computers and shows your remaining amount when ready.
- If you lose your card but have the number and PIN saved, you can still check your balance and shop online.
- Aerie customer service can help recover your balance if you have proof of purchase but no longer have the card or numbers.
Using your Aerie gift card at checkout
When you shop on aerie.com, you can enter your gift card number at checkout just like a credit card. Select "Gift Card" as your payment method, type in the 16-digit number, and the system will explore the balance to your order. If your purchase is less than your balance, the remaining amount stays on the card. If your purchase is more than your balance, you will need to add another payment method (credit card, debit card, or PayPal) to cover the difference.
Aerie gift cards work only for online purchases at aerie.com and through the Aerie mobile app. They do not work in American Eagle stores or at other retailers. If you want to use your card in a physical Aerie store location, you will need to contact Aerie customer service first — they may be able to issue a replacement card or process the balance in another way, though policies vary.
Gift card expiration and terms
Aerie gift cards do not expire, meaning you can use your balance whenever you want with no time limit. However, the card itself may wear out or the magnetic strip may stop working after years of use. If that happens, contact Aerie customer service with your card number and PIN, and they can help you access your balance.
Gift cards purchased as a promotion or through a third-party seller may have different terms. Check the original receipt or packaging for any special conditions. If you received your card as part of a sale or bonus offer, read the fine print to confirm there are no restrictions on how or when you can use it.
What to do if your balance is wrong
If the balance shown online does not match what you expected, first check that you entered the card number and PIN correctly — a single wrong digit will show a different card's balance. If you are certain the numbers are right and the balance is still incorrect, your card may have been used without your knowledge, or there may be a system error.
Contact Aerie customer service with your card number and the balance you believe you should have. If you have a receipt showing the original purchase amount or a confirmation email, bring that too. Aerie can review your card's transaction history and correct the balance if there was an error or unauthorized use. Response times vary, but most issues are resolved within a few business days.
Replacing a lost or damaged Aerie gift card
If your gift card is lost, stolen, or damaged, Aerie customer service can issue a replacement card with the same balance transferred to it. You will need to provide your card number (if you have it) and proof that you purchased or received the card — this could be an email receipt, the original packaging, a credit card statement showing the purchase, or a gift receipt.
Without proof of purchase, Aerie may not be able to replace the card or recover the balance. This is why keeping your receipt or the original email confirmation is important. If you bought the card as a gift and do not have the receipt, ask the person who gave it to you for the original confirmation email or receipt.
Aerie gift card terms and restrictions
Aerie gift cards are issued by Aerie and can be used only at aerie.com and through the Aerie app. They cannot be used to purchase other gift cards, and they cannot be reloaded or refunded once purchased. If you have a balance remaining on your card and you no longer want it, Aerie does not offer a cash refund — the balance can only be spent on merchandise.
If you are returning an item you bought with a gift card, the refund will be credited back to the same gift card, not to your original payment method. This means the balance on your card will increase by the refund amount. Some states have laws requiring retailers to refund unused gift card balances, so check your state's regulations if you believe you are may have access to to a refund.
Frequently Asked Questions
Can I check my Aerie gift card balance without the PIN?
No, Aerie requires both the 16-digit card number and the 4-digit PIN to look up your balance. The PIN is usually printed on the back of the card under a scratch-off panel. If you cannot find it, contact Aerie customer service with your card number and proof of purchase, and they can help you.
Do Aerie gift cards expire?
Aerie gift cards do not have an expiration date, so you can use your balance at any time. However, the physical card may wear out over time. If the card stops working, you can contact Aerie customer service to access your balance through other means.
Can I use my Aerie gift card in an American Eagle store?
No, Aerie gift cards work only at aerie.com and the Aerie mobile app. They cannot be used in American Eagle stores or other retailers. If you need to use your balance in a physical location, contact Aerie customer service to discuss your options.
What happens if I lose my gift card number and PIN?
If you have the original receipt or email confirmation showing your card was purchased, contact Aerie customer service with that proof. They can look up your card and help you recover your balance. Without proof of purchase, recovery may not be possible.
Can I get a cash refund for my unused Aerie gift card balance?
Aerie does not offer cash refunds for unused gift card balances. Your balance can only be spent on merchandise at aerie.com or through the app. Some states have laws requiring refunds of unused balances — check your state's gift card laws to see if you may be may have access to to one.