Check your balance online or by phone

Bed Bath & Beyond closed all its stores in 2023, so you cannot check your gift card balance in person. You have two ways to find out what you have left: the company's website or a customer service phone line.

To check online, go to bedbathandbeyond.com and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. You will need your card number and, on most gift cards, a PIN printed on the back. Enter both and the site will show your remaining balance when ready.

If you prefer to call, Bed Bath & Beyond's customer service team can look up your balance over the phone. The phone number is typically printed on the back of your physical card. Have your card number ready when you call.

Key Takeaways

  • Bed Bath & Beyond's stores are permanently closed, so you must check your balance online or by phone, not in a store.
  • The online balance checker at bedbathandbeyond.com requires your card number and the PIN printed on the back of your card.
  • You can also call the customer service number on your card to have a representative look up your balance for you.
  • Gift card balances do not expire, but you should verify your balance before the company's website or services change.

What happened to Bed Bath & Beyond gift cards after the closure

When Bed Bath & Beyond announced its closure in 2023, the company stated that existing gift cards would remain valid. However, because there are no physical stores, you cannot use them to buy items in person. The company has not announced plans to reopen stores or to accept gift cards through a new retail partner.

Some gift cards may still be redeemable through the website if Bed Bath & Beyond continues to operate an online store, but this depends on the company's current business status. Before you attempt to use your card, check the website or call customer service to confirm whether online redemption is still an option.

Using your gift card balance if the company is still operating online

If Bed Bath & Beyond's website is still accepting orders, you can attempt to use your gift card as payment at checkout. Enter your card number and PIN in the payment method field, just as you would with a credit card. The system should deduct the purchase amount from your balance.

If your purchase is larger than your gift card balance, you will need to pay the difference with another payment method. If your purchase is smaller than your balance, the remaining amount stays on the card for future use.

If you cannot find your card number or PIN

The card number and PIN are printed on the physical gift card itself. If you have lost the card but remember where you purchased it or received it, contact the person or store that gave it to you — they may have a receipt with the card information.

If you have the card but cannot read the numbers clearly, try holding it under bright light or taking a photo with your phone's camera. If the card is too damaged to read, call Bed Bath & Beyond customer service with any information you remember about the card (the amount, when you received it, or where you bought it). A representative may be able to look it up in their system, though this depends on how the company's records are maintained.

What to do if the website is no longer operating

If Bed Bath & Beyond's website has shut down completely and you cannot check your balance or use your card, your options are limited. The company may have transferred gift card balances to a liquidation company or third party, or the balances may no longer be redeemable.

Search online for "Bed Bath & Beyond gift card" plus the current year to see if there are any announcements about what happened to outstanding gift cards. You can also try calling the customer service number on your card to see if it is still active. If the company has gone through bankruptcy, check the bankruptcy court's website for your state to see if there are instructions for gift card holders.

Frequently Asked Questions

Do Bed Bath & Beyond gift cards expire?

Bed Bath & Beyond has stated that gift cards do not expire. However, because the company has closed its stores and may not continue operating online indefinitely, you should check your balance and attempt to use your card sooner rather than later to avoid losing access to it.

Can I use my Bed Bath & Beyond gift card at another store?

No. Bed Bath & Beyond gift cards are only valid at Bed Bath & Beyond. They cannot be used at other retailers, even those that sell similar products. If you cannot use your card at Bed Bath & Beyond, you cannot transfer it to another store.

What if my gift card balance is very small?

Even a small balance can be used toward a purchase if you combine it with another payment method. Check your balance and see what items are available. If the website is still operating, you can add your gift card balance to your order and pay the rest with a credit card or other method.

Can I get a refund for my gift card balance?

Bed Bath & Beyond does not typically issue refunds for gift card balances. Your only option is to use the card to purchase items. If the company is no longer operating and you cannot use your card, you may have a claim through the company's bankruptcy proceedings, but this is not may provide and depends on the specific circumstances of the closure.