Check your balance online, by phone, or in store
Bed Bath & Beyond closed all its stores in 2023, so you cannot check your balance in person anymore. You have two ways to find out what money is left on your card: the company's website or by calling their customer service line.
The online method is faster if you have your card number handy. The phone method works if you prefer speaking to someone or if you do not have access to a computer.
Key Takeaways
- Bed Bath & Beyond's physical stores are permanently closed, so you must check your balance online or by phone.
- To check online, visit the Bed Bath & Beyond website, find the gift card balance tool, and enter your 16-digit card number and PIN.
- You can also call Bed Bath & Beyond's customer service line and provide your card number to a representative who will tell you the balance.
- Your gift card remains valid even though stores are closed, but you can only use the balance through specific redemption options.
- If your card was issued before the store closures, the balance may be redeemable through a third-party vendor or buyback program.
Checking your balance on the Bed Bath & Beyond website
Go to the Bed Bath & Beyond website and look for a link labeled "Gift Card Balance" or "Check Balance." This is usually found in the footer of the page or under a customer service section. Click the link to open the balance checker tool.
Enter your 16-digit gift card number in the first field. This number is printed on the front of your card. Then enter your card's PIN, which is a four-digit number usually found on the back of the card or on your receipt if you received it as a gift.
Click the button to check your balance. The website will display how much money remains on your card. Write down this number or take a screenshot so you have a record of it.
Checking your balance by phone
Call Bed Bath & Beyond's customer service line at 1-800-462-3966. A representative will answer and ask you to provide your gift card number. Have your card in front of you when you call.
The representative will look up your balance in their system and tell you how much money is on your card. They can also answer questions about how to use your remaining balance or what options are available to you.
Customer service hours vary, so check the Bed Bath & Beyond website before calling to confirm the line is open. Wait times can be long during busy shopping seasons.
What to do if you cannot find your card number
If you have lost your physical card but received it as a gift, contact the person who gave it to you. They may have the receipt or confirmation email that shows the card number.
If you purchased the card yourself, check your email for a confirmation or receipt from Bed Bath & Beyond. Many retailers send this information automatically when you buy a gift card.
If you still cannot locate the number, call customer service at 1-800-462-3966 and explain your situation. A representative may be able to help you look up the card using other information, such as the date you purchased it or the amount it was for.
Redeeming your balance after store closures
Because Bed Bath & Beyond stores are no longer operating, you cannot spend your gift card in a physical location. However, your balance may still have value depending on when your card was issued and what redemption options the company has made available.
Check the Bed Bath & Beyond website for current information about how to use your gift card balance. The company has offered buyback programs or partnerships with other retailers in the past, though these options change over time.
If your card was issued before the store closures, you may be able to sell it to a gift card reseller or exchange it for cash at a discount. Websites that buy and sell used gift cards can tell you what percentage of the balance they will pay you.
Gift cards purchased as part of a promotion or sale
If you received your Bed Bath & Beyond gift card as part of a promotion — such as a bonus card with a purchase or a seasonal offer — the terms may be different from a standard gift card. Check any paperwork or email that came with the card to see if there are restrictions on how you can use it.
Some promotional gift cards have expiration dates or can only be used for certain products. Call customer service if you are unsure whether your card has special terms attached to it.
Frequently Asked Questions
Can I use my Bed Bath & Beyond gift card online?
Bed Bath & Beyond's website is no longer active for shopping. Check the company's official website to see if any online redemption options are currently available. If not, you may need to explore buyback programs or gift card resale websites to convert your balance to cash.
What happens to my gift card if I never use it?
Gift card balances do not expire under federal law, but state laws vary. Your balance should remain valid indefinitely, though your ability to use it depends on whether Bed Bath & Beyond offers redemption options. Check the website or call customer service to confirm your card can still be redeemed.
Can I transfer my gift card balance to someone else?
Bed Bath & Beyond does not allow you to transfer a balance from one card to another. However, you can sell your card to a gift card reseller, and the buyer will then own the balance. The reseller will handle the transfer of ownership.
Is there a fee to check my gift card balance?
No. Checking your balance online or by phone is free. Bed Bath & Beyond does not charge a fee for this service. Be cautious of third-party websites that claim to check your balance for a fee — use only the official Bed Bath & Beyond website or phone line.
What if my balance is very small, like under five dollars?
You can still check and use your balance, though redemption options may be limited since Bed Bath & Beyond stores are closed. A gift card reseller may not accept very small balances, so calling customer service to ask about redemption is your best option.