Check your balance online or by phone

Bed Bath & Beyond closed all its stores in 2023, so you cannot check your gift card balance in person. You have two main ways to find out what you have left: the company's website or a customer service phone line.

To check online, go to bedbathandbeyond.com and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. You will need to enter your card number and, in most cases, the PIN on the back of the card. The balance appears when ready.

If you prefer to call, Bed Bath & Beyond's customer service line can look up your balance over the phone. Have your card number and PIN ready. Wait times vary, but this route works if you do not have internet access or prefer speaking to a person.

Key Takeaways

  • Bed Bath & Beyond's website has a balance checker tool that shows your remaining amount in seconds.
  • You will need your full card number and the PIN printed on the back to check your balance either online or by phone.
  • Customer service can look up your balance by phone if the website tool is not working or you prefer that method.
  • Bed Bath & Beyond gift cards do not expire, so you can use your balance whenever you are ready.

What happened to Bed Bath & Beyond stores

Bed Bath & Beyond filed for bankruptcy and closed all 878 stores by mid-2023. This means you cannot walk into a physical location to spend your gift card or ask staff to check your balance in person.

However, the company's website remains open for online shopping. You can use your gift card to buy from bedbathandbeyond.com just as you would have in a store. The card works the same way during checkout — enter the number and PIN when prompted to pay.

Some Bed Bath & Beyond inventory and operations were purchased by other companies, but those retailers do not accept the original Bed Bath & Beyond gift cards. Only the official Bed Bath & Beyond website honors them.

Using your card to shop online

Once you know your balance, you can spend it on bedbathandbeyond.com. The website sells bedding, bath products, kitchen items, and home décor — the same categories the physical stores carried.

At checkout, select "Gift Card" as your payment method and enter your card number and PIN. If your purchase is less than your balance, the remaining amount stays on the card. If your purchase is more than your balance, you will need to add another payment method for the difference.

Shipping costs explore to online orders, and they vary by location and order size. Check the shipping details before you complete your purchase so you know the total cost.

If your card number or PIN is damaged

A worn, faded, or partially scratched card can make it hard to read the number or PIN. If you cannot see the digits clearly enough to enter them, contact Bed Bath & Beyond customer service with proof of purchase or the original receipt if you have it.

The company may be able to look up your card in their system using other information, such as the purchase date or the name on the receipt. This process takes longer than a standard balance check, but it is the way to recover a card you cannot read.

Keep your receipt if you received the card as a gift or bought it yourself. It makes this kind of recovery much faster.

Gift card expiration and terms

Bed Bath & Beyond gift cards do not expire. You can use your balance months or years after you received the card, and the full amount will still be there as long as the card itself is not lost or stolen.

The card is not refundable for cash, and you cannot transfer the balance to another person's card or account. The balance is tied to that specific card number.

If your card is lost or stolen, contact customer service right away. They can flag the card to prevent unauthorized use, though they cannot transfer the balance to a new card in most cases. Report it as soon as you notice it is missing.

Troubleshooting balance checker problems

If the website balance checker is not working or shows an error, try clearing your browser's cache and cookies, then reload the page. Sometimes old data stored on your computer interferes with the tool.

If the error continues, the website may be temporarily down for maintenance. Try again in a few hours, or use the phone line instead. Bed Bath & Beyond's customer service can always look up your balance manually, even if the online tool is unavailable.

Make sure you are entering your card number and PIN exactly as they appear on the card — spaces, dashes, and numbers all matter. A single digit wrong will cause the lookup to fail.

What to do if you cannot find your card

If you received a Bed Bath & Beyond gift card but cannot locate it, you have a few options. If you have the original receipt or email confirmation, that document usually contains the card number. You can use that number to check your balance and shop online without the physical card.

If you do not have the receipt or confirmation email, contact Bed Bath & Beyond customer service with as much information as you remember: the approximate purchase date, where it was bought, and the name of the person who gave it to you. They can search their records, though this takes longer than a standard lookup.

Once you have the card number, you do not need the physical card to use it online. You only need the number and PIN, both of which customer service can provide if you can prove the card belongs to you.

Frequently Asked Questions

Can I use my Bed Bath & Beyond gift card at other stores?

No. Bed Bath & Beyond gift cards work only on bedbathandbeyond.com and cannot be used at other retailers, even those that bought Bed Bath & Beyond inventory during the bankruptcy. The card is specific to Bed Bath & Beyond's website.

What if I lost my PIN but still have the card?

Contact Bed Bath & Beyond customer service with your card number and proof that you own it, such as a receipt. They can retrieve your PIN or help you check your balance without it. Have your card number ready when you call.

Does my gift card balance expire if I do not use it?

No. Bed Bath & Beyond gift cards have no expiration date. Your balance will remain on the card indefinitely, as long as the card itself is not lost or damaged beyond use.

Can I get cash back if my balance is less than the item I want to buy?

No. Gift cards are not refundable for cash. If your balance does not cover your entire purchase, you must add another payment method for the remaining amount.

What if the website says my card is invalid?

Double-check that you entered the card number and PIN exactly as they appear on the card, including any spaces or dashes. If the error continues, call customer service — your card may be flagged in their system, or there may be a technical issue they can resolve.