Check your balance online, by phone, or in store

Bath & Body Works lets you see your gift card balance through their website, by calling customer service, or by asking a store associate. The fastest method is usually the website, which shows your balance when ready once you enter your card number. If you don't have internet access or prefer to speak with someone, the phone line and in-store options both work but may involve a short wait.

You'll need the 16-digit card number printed on the front of your gift card for any of these methods. If the number is worn or hard to read, the store associate can scan the card directly, or you can contact customer service and they can look it up if you have your receipt or the original purchase information.

Key Takeaways

  • Bath & Body Works gift card balances can be checked on their website without creating an account, by calling 1-800-756-5005, or by visiting any store location.
  • You will need the 16-digit card number on the front of the card to check your balance online or by phone.
  • The website balance checker updates in real time, so you'll see your current balance when ready after any purchase or redemption.
  • If your card number is damaged or unreadable, a store associate can scan the physical card or customer service can look up the balance with your receipt.

Using the Bath & Body Works website

Go to the Bath & Body Works website and look for the gift card balance checker, usually found in the footer or under a "Gift Cards" section. Enter your 16-digit card number and the PIN (if one was created when the card was purchased), then click the button to see your balance. The page will display your current balance and the date of your last transaction.

This method works whether the card was purchased at a store, online, or through a third-party retailer. You do not need to create an account or log in to check the balance. If the card was a digital gift card sent by email, you can use the same process with the card number provided in the email.

Calling Bath & Body Works customer service

Call 1-800-756-5005 to speak with a customer service representative who can tell you your balance. Have your 16-digit card number ready. The line is open during store hours, which vary by location but typically run from 9 a.m. to 9 p.m. Eastern Time on weekdays and 10 a.m. to 8 p.m. on weekends.

If you're calling from outside the United States, check the Bath & Body Works website for the international customer service number for your country. The representative can also help if your card number is unclear or if you have questions about recent transactions on the card.

Checking balance in a Bath & Body Works store

Visit any Bath & Body Works location and ask a store associate to check your gift card balance. Bring the physical card with you. The associate will scan the card at the register, and your balance will appear on the screen. This takes less than a minute and requires no information other than the card itself.

Store associates can also print a receipt showing your balance if you want a record of it. If you're making a purchase at the same time, the associate will deduct the amount from your card balance and show you the remaining balance before you leave.

What happens if your card is lost or damaged

If your gift card is lost, contact Bath & Body Works customer service at 1-800-756-5005 with your card number if you have it, or with your receipt from the original purchase. They can place a hold on the card to prevent unauthorized use. If you have the receipt, they may be able to transfer the remaining balance to a replacement card, though policies vary.

If the card is damaged but still readable, you can use it as normal at any store or online. If the card number is worn away or the magnetic strip is damaged, take the card to a store and ask an associate if they can process a replacement. Some locations can issue a new card with the same balance on the spot.

Using your balance when you shop

When you're ready to use your gift card, present it at checkout in any Bath & Body Works store, or enter the card number during online checkout. The cashier or website will deduct the purchase amount from your balance. If your purchase is more than your remaining balance, you can pay the difference with another payment method.

Your balance updates when ready after each transaction. If you want to confirm the new balance right away, you can check it online or ask the cashier to print a receipt showing what remains on the card.

Frequently Asked Questions

Do Bath & Body Works gift cards expire?

Bath & Body Works gift cards do not have an expiration date, so you can use your balance at any time. However, check your state's laws, as some states require retailers to turn over unused gift card balances to the state after a certain period of inactivity. The card itself may wear out over time, but the balance is tied to the card number and can be transferred to a replacement.

Can I check my balance without the card number?

You can check your balance without the card number if you have your original receipt from when the card was purchased. Call customer service at 1-800-756-5005 and provide the receipt information, and they can look up the balance for you. In-store associates can also look it up if you bring the receipt.

What if the website says my card number is invalid?

Double-check that you've entered all 16 digits correctly, including any leading zeros. If the number is still rejected, the card may be damaged or the number may be worn. Visit a store and ask an associate to scan the physical card, or call customer service with your receipt information.

Can I combine two gift cards into one?

Bath & Body Works does not combine balances from multiple cards into a single card. However, you can use multiple gift cards in one transaction by presenting them one after another at checkout. The cashier will process each card separately until the total purchase is covered.

Is there a minimum balance needed to use my gift card?

There is no minimum balance required. You can use your gift card even if it has only a few dollars remaining. If your balance is less than your total purchase, you can pay the difference with another payment method.