Check your balance online, by phone, or in store

Bath and Body Works lets you see your gift card balance three ways: through their website, by calling customer service, or by asking a store associate. The online method is fastest if you have the card number handy. You will need the 16-digit card number on the front of the card and the PIN (usually on the back), though some older cards may only require the card number.

If you do not have the card in front of you, calling Bath and Body Works customer service at 1-800-756-5005 works just as well. A representative can look up your balance by card number alone. Store associates can also swipe or manually enter your card number at the register to show you the balance on their system.

Key Takeaways

  • You can check your Bath and Body Works gift card balance online at their website, by phone at 1-800-756-5005, or in any store.
  • The online method requires your 16-digit card number and PIN, while phone and in-store checks need only the card number.
  • Your balance updates when ready after each purchase, whether you shop in store or online.
  • If your card shows a zero balance but you believe you have funds remaining, contact customer service with your card number and receipt information.

Using the Bath and Body Works website to check balance

Go to the Bath and Body Works homepage and look for a "Gift Card Balance" link, usually found in the footer or under an account menu. Click it and enter your 16-digit card number and the PIN printed on the back of the card. The system will display your remaining balance when ready.

This method works for physical gift cards and e-gift cards (digital cards sent by email). If you received an e-gift card, the email will contain a link you can click to check the balance without hunting for the balance checker on the main site. Bookmark or save that link if you plan to check it multiple times.

Calling customer service for balance information

Bath and Body Works customer service is available by phone at 1-800-756-5005. Have your gift card number ready, though you do not need the PIN when calling. A representative will look up your balance and tell you the amount over the phone. They can also answer questions about whether your card has an expiration date or any restrictions on use.

Call times vary by season. During the holiday shopping period (November and December), wait times are longer. If you prefer not to wait on hold, the online balance checker is usually faster during peak shopping days.

Checking balance in a Bath and Body Works store

Walk into any Bath and Body Works location and ask a store associate to check your balance. They will swipe your card at the register or manually enter the card number if the card is damaged. The register will display your balance on their screen, and they can tell you the amount. This method works even if you do not have the PIN.

Store associates can also tell you whether your card is restricted in any way — for example, whether it was part of a recall or whether it has a known issue with the payment system. If your card is not working at checkout, the associate can investigate why and may be able to process the transaction manually.

What to do if your balance seems wrong

If you checked your balance and it is lower than you expected, the most common reason is a recent purchase you forgot about. Check your email for receipts from the past few weeks, including online orders. Bath and Body Works sends a receipt to your email address for every transaction, so searching your inbox for "Bath and Body Works" will show you recent activity.

If you find a purchase you did not make, or if your balance shows zero when you are certain you have funds, contact customer service at 1-800-756-5005 with your card number and the date of your last known purchase. Have any receipts available. Representatives can review your transaction history and investigate whether a charge was processed in error or whether your card was compromised.

Using your gift card for online and in-store purchases

When you shop online at bathbodyworks.com, enter your gift card number and PIN at checkout under the payment method section. The system will deduct the purchase amount from your balance. If your purchase is larger than your remaining balance, you can combine your gift card with another payment method (credit card, debit card, or another gift card).

In store, hand your card to the cashier or place it on the card reader if the register has one. The transaction will process like a regular payment. Your balance updates when ready after the purchase completes, so you can check it right away if you want to know what you have left.

Gift card expiration and terms

Bath and Body Works gift cards do not expire, meaning you can use your balance at any time in the future. However, some older gift cards or cards purchased under previous ownership may have different terms. If you are unsure whether your card has an expiration date, call customer service or ask a store associate when you check your balance.

Gift cards are not refundable, and you cannot transfer your balance to another card or person. If you lose your card, contact customer service with your card number if you have it. They can investigate whether the card has been used, but they cannot may provide recovery of the balance.

Frequently Asked Questions

Can I check my balance without the PIN?

Yes. You can check your balance by phone or in store using only your card number. The PIN is required only when checking online through the website balance checker. If you do not have the PIN, call 1-800-756-5005 or visit a store.

What if I lost my gift card?

Contact Bath and Body Works customer service at 1-800-756-5005 with your card number if you have it. They can tell you whether the card has been used since you lost it. If it has not been used, they may be able to issue a replacement, though this depends on their policy at the time you call.

Can I use my gift card online and in store?

Yes. Your balance works across both channels. Use your card number and PIN online, or hand the physical card to a cashier in store. Your balance updates the same way either way, so you can split purchases between online and in-store shopping.

Do Bath and Body Works gift cards expire?

Most Bath and Body Works gift cards do not expire. However, cards purchased many years ago or under previous company ownership may have different terms. When you check your balance, ask customer service or a store associate whether your specific card has an expiration date.

What if my card was declined at checkout?

First, confirm your balance is above zero using one of the three methods above. If your balance is sufficient, the card may be temporarily blocked due to fraud detection or a system issue. Call customer service at 1-800-756-5005 to report the decline, or ask a store associate to try processing the transaction manually.