Check your balance online, by phone, or in store

Bath and Body Works lets you see your gift card balance three ways: through their website, by calling customer service, or by asking a store associate. The fastest method is usually the website, which shows your balance when ready once you enter your card number. If you don't have internet access or prefer to speak with someone, the phone line and in-store options both work but may involve a short wait.

You'll need the 16-digit card number printed on the front of your gift card for any of these methods. If the number is worn or hard to read, the store associate can scan the card directly, which is often faster than typing the number yourself.

Key Takeaways

  • The Bath and Body Works website shows your balance when ready when you enter your card number in the gift card balance checker.
  • You can call Bath and Body Works customer service at 1-800-756-5005 to hear your balance read aloud by a representative.
  • Any Bath and Body Works store location can scan your card and tell you the balance on the spot.
  • Your card number stays the same, so you can check your balance as many times as you want without affecting the card.

Using the Bath and Body Works website

Go to bathandbodyworks.com and look for the "Gift Card Balance" link, usually found in the footer or under a customer service menu. Click it and you'll see a box asking for your gift card number. Type or paste the 16-digit number from the front of your card and select "Check Balance."

The page will display your remaining balance in dollars and cents. This balance updates in real time, so if you've used the card recently, the amount shown reflects your most recent purchase. You can check as often as you want — checking your balance does not use any of the card's value.

Calling customer service by phone

Bath and Body Works customer service can tell you your balance over the phone. Call 1-800-756-5005 during their business hours. Have your gift card number ready when you call, as the representative will ask for it to look up your account.

Wait times vary depending on how busy the line is. Calling during off-peak hours — early morning, late evening, or weekday afternoons — often means shorter waits than calling during lunch or evening shopping hours.

Checking your balance in a store

Walk into any Bath and Body Works location and ask a store associate to scan your gift card. They can do this at the register or customer service desk. The associate will tell you your balance right away, and you'll have a receipt printed if you want to keep a record.

This method works even if your card number is faded or damaged, since the barcode or magnetic strip can still be read by the scanner. If you're already shopping, checking your balance in store lets you know exactly how much you can spend before you reach the register.

What to do if you can't find your card number

If your card is lost or the number is too worn to read, you can still check the balance. Bring the physical card to any Bath and Body Works store and an associate will scan it for you. The barcode or magnetic strip on the back usually works even when the printed number on the front is illegible.

If you don't have the physical card at all, you cannot check the balance online or by phone, since Bath and Body Works does not look up balances by name or email. You would need to visit a store with the card itself, or contact customer service to discuss other options.

Understanding what your balance includes

Your balance shows the dollar amount remaining on your gift card after any purchases you've made. If you bought something for $25 and the card originally had $50, your balance will show $25. Sales tax is deducted from the card value at the time of purchase, so the balance reflects what you can actually spend.

Gift cards do not expire, so your balance will stay the same whether you use it next week or next year. Bath and Body Works does not charge inactivity fees or monthly maintenance charges that would reduce your balance over time.

Using your balance when you shop

When you're ready to spend your balance, you can use the gift card online or in any store. Online, enter your card number at checkout just like a credit card. In store, hand the card to the cashier and they'll swipe or scan it to process the payment.

If your purchase costs less than your balance, the remaining amount stays on the card for future use. If your purchase costs more than your balance, you'll need to pay the difference with another payment method — the gift card will be charged in full, and you'll pay the rest separately.

Frequently Asked Questions

Does checking my balance use any of the card's value?

No. Checking your balance online, by phone, or in store does not reduce the amount on your card. You can check as many times as you want without losing any value.

What if I lost my gift card?

Bath and Body Works cannot replace a lost gift card or transfer the balance to a new card. If you know the card number, you can still use it online or in store. If you don't have the number or the physical card, you cannot recover the balance.

Can I check my balance without the card number?

No. Bath and Body Works requires either the 16-digit card number or the physical card itself to look up a balance. They do not look up balances by name, email, or receipt. You must have the card or its number.

Do Bath and Body Works gift cards expire?

No. Gift cards do not expire and do not lose value over time. Your balance will remain the same whether you use it when ready or years later.

Can I use my balance partially and save the rest?

Yes. If your balance is $50 and you spend $20, the remaining $30 stays on the card. You can use the card again whenever you want until the balance reaches zero.