Check your balance online or by phone

Bath and Body Works lets you look up your gift card balance through their website or by calling customer service. You do not need to make a purchase or create an account to check — you just need the card number and PIN (if there is one on the back).

The fastest way is to visit the Bath and Body Works website, find the gift card balance checker, and enter your 16-digit card number. The balance appears when ready. If you prefer to speak with someone, call Bath and Body Works customer service at 1-800-395-1966. A representative can read your balance over the phone and answer questions about restrictions or expiration.

You can also check your balance in a store. Any Bath and Body Works location can scan your card at the register and tell you what you have left. This is useful if you are shopping and want to know exactly how much you can spend before paying out of pocket.

Key Takeaways

  • Bath and Body Works gift cards do not expire, so you can use your balance whenever you want.
  • You can check your balance online at bathbodyworks.com, by phone at 1-800-395-1966, or in any store.
  • The card number and any PIN on the back are all you need to look up your balance.
  • If your card was damaged or lost, contact customer service with your receipt or the original purchase information to recover the balance.

What happens when you use your card

When you swipe or scan your Bath and Body Works gift card at checkout, the amount of your purchase is subtracted from the balance. If your purchase is more than what is on the card, you will need to pay the difference with another payment method — the card will not decline, but it will only cover part of the total.

If your purchase is less than your balance, the remaining amount stays on the card. You can use it again later. The balance does not expire, so there is no rush to spend it all at once.

Replacing a lost or damaged card

If your Bath and Body Works gift card is lost, stolen, or damaged, contact customer service at 1-800-395-1966. Have your receipt ready if you have it, or any documentation showing the original purchase. The company can sometimes recover the balance if you can prove the card existed and what amount was on it.

If you do not have a receipt, customer service may ask for the card number, the name of the person who gave you the card, or the store where it was purchased. The more information you can provide, the better your chances of recovering the balance. In some cases, Bath and Body Works may issue a replacement card with the same balance.

Using your balance online versus in stores

You can use your Bath and Body Works gift card balance both online at bathbodyworks.com and in physical stores. The balance is the same across both — if you spend $20 online, your in-store balance drops by $20.

When you shop online, enter your card number at checkout just like you would a credit card. When you shop in stores, hand the card to the cashier or ask them to scan it. Either way, the transaction is when ready and your balance updates right away.

Gift cards from sister brands

Bath and Body Works owns White Barn, which includes stores like Bed Bath & Beyond and other home and beauty retailers. However, a Bath and Body Works gift card can only be used at Bath and Body Works locations — it will not work at sister brand stores. Each brand has its own separate gift card system.

If you have a gift card from a different brand in the same company, you will need to check that card's balance through that brand's website or customer service line. The balance checkers are not shared across brands.

Partial balance and split payments

If your purchase total is more than your gift card balance, the register will show you how much is left after the card is charged. You can then pay the remaining amount with a credit card, debit card, or cash. This is called a split payment, and it happens automatically at checkout.

For example, if your card has $15 left and your purchase is $40, the card will be charged $15 and you will owe $25 more. The cashier will prompt you to provide another payment method for the difference. This works the same way online and in stores.

Frequently Asked Questions

Do Bath and Body Works gift cards expire?

No, Bath and Body Works gift cards do not expire. You can use your balance whenever you want, even if years pass. There is no time limit on how long you can hold the card before spending it.

Can I transfer my balance to someone else?

You cannot transfer the balance to another person's card through Bath and Body Works. However, you can give the physical card to someone else, and they can use it to make purchases or check the balance. The balance stays with the card itself, not with a person or account.

What if my balance is very small, like $1?

You can still use your card even if the balance is $1 or less. It will be applied to your purchase, and you will pay the remaining amount with another payment method. There is no minimum balance required to use the card.

Can I check my balance without the PIN?

Yes. The PIN on the back of the card is optional for checking your balance online or by phone. You only need the 16-digit card number. The PIN is mainly used for certain online transactions or account verification if you forget the card number.

What if the balance checker says my card is invalid?

If the system does not recognize your card number, the card may be damaged, the number may have been entered incorrectly, or the card may not have been activated. Try entering the number again carefully, or call customer service at 1-800-395-1966 to verify the card details.