Check your balance online or by phone

Bath & Body Works lets you see your gift card balance through their website, in a store, or by calling customer service. The fastest method is usually the website — you enter your card number and PIN, and the balance appears when ready. You do not need to create an account or log in to check.

If you prefer to call, Bath & Body Works customer service can look up your balance over the phone. You will need the 16-digit card number printed on the front of your card. The phone number is on the back of the card itself, or you can find it on the Bath & Body Works website under "Contact Us."

You can also walk into any Bath & Body Works store and ask an associate to check the balance for you. They will scan the card or enter the number into their register. This takes less than a minute and requires no purchase.

Key Takeaways

  • The Bath & Body Works website balance checker requires only your card number and PIN, with results in seconds.
  • Calling customer service works if you have the card number but no internet access, though wait times vary by time of day.
  • In-store balance checks are when ready and require no account setup or personal information beyond the card itself.
  • Your PIN is the last four digits of the card number printed on the back, unless you set a different PIN when you received the card.

Finding your PIN if you do not remember it

The PIN for a Bath & Body Works gift card is usually the last four digits of the card number, printed on the back. If you set a custom PIN when you first received the card, you will need that one instead. Bath & Body Works does not have a way to reset a forgotten PIN online.

If you cannot remember a custom PIN, call customer service with the card number. They can verify you are the cardholder and may be able to help you reset it or check the balance without the PIN. Having the original receipt or the name the card was purchased under can speed this up.

What happens if your card has no balance

A gift card with a zero balance can still be used to check transaction history — the website and phone line will show you what was purchased and when. This is useful if you want to know whether someone already spent the card or if it was never activated.

Bath & Body Works does not charge a fee for holding a card with no balance, and the card does not expire. You can keep it or throw it away. If you believe the card was used fraudulently or lost value unexpectedly, contact customer service with the card number and they can review the transaction history with you.

Checking your balance if you lost the card

If you lost your physical card but remember the card number, you can still check the balance online or by phone using that number. The card number is the only piece of information required — you do not need the PIN to look up the balance, only to use it in a store.

If you do not remember the card number, you will need the original receipt or confirmation email from when the card was purchased. These documents contain the card number. If you have neither, contact Bath & Body Works customer service with your name and the approximate date of purchase, and they can search their records.

Once you have confirmed the balance, you can use the card number to make purchases online at Bath & Body Works' website without having the physical card. In a store, you will need to show the physical card or provide the number to the associate.

Using your balance for online and in-store purchases

When you shop online at Bath & Body Works, enter your card number and PIN at checkout just like a credit card. The system will deduct the purchase from your balance. If your balance is lower than the total, you can pay the difference with another payment method.

In a store, hand the card to the associate or let them scan it. They will process the payment the same way. You do not need to know the balance before you shop — the register will tell you how much is left after the purchase.

If your card balance is not enough to cover your purchase, you can split the payment between the gift card and a credit card, debit card, or cash. Bath & Body Works allows this at checkout, both online and in stores.

Gift card expiration and inactive account policies

Bath & Body Works gift cards do not expire and have no inactivity fees. You can hold a card for years without using it, and the balance will remain the same. This is true whether the card was purchased recently or many years ago.

The only exception is if your card was purchased before a certain date and your state has specific unclaimed property laws. In rare cases, very old gift card balances may be turned over to the state. If you think this happened to you, contact Bath & Body Works customer service with your card number and they can tell you whether the balance was transferred.

Frequently Asked Questions

Can I check my balance without the physical card?

Yes. You need only the 16-digit card number printed on the front. You can check the balance online, by phone, or in a store using just this number. The PIN is only required if you want to use the card to make a purchase in a store.

What if the website says my card number is invalid?

Double-check that you entered all 16 digits correctly, including any leading zeros. If the number is correct and the website still rejects it, the card may not have been activated when it was purchased. Call customer service to confirm the card was activated and to check the balance by phone.

Can I transfer my balance to another gift card?

Bath & Body Works does not allow you to transfer a balance from one card to another. If your card is damaged or lost, you can contact customer service with the card number and they may be able to issue a replacement card with the same balance, though policies vary.

Is there a fee to check my balance?

No. Checking your balance online, by phone, or in a store is free. Bath & Body Works does not charge any fee for this service, and you do not need to make a purchase to ask an associate to check it.

What if I see a purchase I did not make?

Contact Bath & Body Works customer service right away with the card number and the transaction details. They can review the purchase history and investigate. If the card was used fraudulently, they may be able to reverse the charge or issue a replacement card, depending on when the purchase occurred.