Check your Lowe's gift card balance online, by phone, or in store
You can find out how much money is left on your Lowe's gift card in three ways: through the Lowe's website, by calling Lowe's customer service, or by asking a cashier in any Lowe's store. The online method is fastest and works any time of day. The phone and in-store methods let you speak to someone if you have questions about your card or recent purchases.
You will need your gift card number to check the balance. The card number appears on the front of the physical card. If you received a digital gift card by email, the number will be in the email message.
Key Takeaways
- The Lowe's website gift card balance checker works 24/7 and shows your balance when ready without creating an account.
- You can call Lowe's customer service at 1-800-445-6937 to hear your balance read aloud and ask questions about your card.
- Any Lowe's cashier can scan your physical card or look up a digital card number to show you the balance at checkout.
- Your balance does not expire as long as there is money on the card, but some states have rules about inactive cards after a set number of years.
Checking your balance on the Lowe's website
Go to lowes.com and scroll to the bottom of the page. Look for a link labeled "Gift Cards" or "Check Gift Card Balance" — the exact wording changes, but it is always in the footer. Click that link and you will see a box asking for your gift card number.
Type or paste your 16-digit card number into the box and click the button to check balance. The website will show your current balance and the date of your last purchase. You do not need to log into a Lowe's account or create one to use this tool.
If the website says it cannot find your card, double-check that you entered all 16 digits correctly. If the number is right and the site still does not recognize it, the card may not have been activated yet. Contact Lowe's customer service to confirm the card was set up properly.
Checking your balance by phone
Call Lowe's customer service at 1-800-445-6937. A representative will ask for your gift card number and will tell you the balance. This method works during Lowe's business hours, which vary by location but typically run from early morning to evening, seven days a week.
Calling is useful if you want to ask about a specific charge on your card, report a lost or stolen card, or get help if the website tool is not working. The representative can also tell you whether your card has an expiration date or any restrictions.
Checking your balance in a Lowe's store
Walk up to any checkout counter in a Lowe's store and hand your physical gift card to the cashier. They can scan it and show you the balance on their register screen. If you have a digital gift card, give them the card number and they can look it up the same way.
This method is convenient if you are already shopping and want to know how much you have left before you buy. The cashier can also help if your card is not working or if you have questions about your balance.
What happens if your card balance is zero
Once you spend all the money on your gift card, the card itself does not expire or become invalid — it straightforward has a zero balance. You can still use it, but no purchase will go through because there are no funds left. You can reload some Lowe's gift cards with additional money, though this depends on the card type and where it was purchased.
If you received a physical card as a gift and want to reload it, ask at the customer service desk in a Lowe's store. They can tell you whether that specific card can be reloaded and how much you can add. Digital gift cards purchased directly from Lowe's can usually be reloaded through the website.
Gift card expiration and state laws
Lowe's gift cards do not have an expiration date printed on them, and the company does not expire cards straightforward because time has passed. However, some states have laws that require retailers to turn over unused gift card balances to the state after a certain period of inactivity — usually three to five years with no purchases or balance checks.
If you have not used your card in several years, check your card balance now to keep it active. Checking the balance counts as activity and resets the clock in most cases. If your balance has already been turned over to your state, you can usually claim it through your state's unclaimed property program, though the process varies by state.
Troubleshooting a card that will not work
If your Lowe's gift card is declined at checkout even though you know it has a balance, the card number may have been entered incorrectly, the card may be damaged, or there may be a temporary system issue. Ask the cashier to try scanning the card again or to manually enter the number.
If the card is still declined, call Lowe's customer service at 1-800-445-6937 before you leave the store. They can check whether the card is active, whether the balance is correct, and whether there are any blocks on the card. If the card is physically damaged, you may be able to request a replacement card with the same balance transferred to it.
Frequently Asked Questions
Can I check my Lowe's gift card balance without the card number?
No. The Lowe's website and phone line both require your 16-digit card number to look up the balance. If you have lost the card or the email with the number, contact Lowe's customer service and they may be able to help you locate it if you can provide other details like the purchase date or the name of the person who gave you the card.
Does checking my balance online count as using the card?
Yes. Checking your balance through the Lowe's website or by phone counts as activity on your account and resets the inactivity clock for state unclaimed property purposes. This is one reason to check your balance periodically if you have an old card you are not using yet.
What if I received a Lowe's gift card from another retailer, like a grocery store?
The balance check process is the same — you can use the Lowe's website, call the number on the back of the card, or visit a store. The card number works the same way regardless of where you bought it. If the card came from a third-party seller and you are having trouble, contact that seller's customer service first, as they may have specific instructions.
Can I transfer my Lowe's gift card balance to another card or to my bank account?
Lowe's does not transfer balances between gift cards or move gift card money to a bank account. Once you know your balance, you can only spend it at Lowe's or Lowe's.com. If you want to give the balance to someone else, you would need to use the card to buy something and give them the item instead.
Is there a fee for checking my gift card balance?
No. Checking your balance through the website, by phone, or in store is free. Lowe's does not charge a fee for balance inquiries or for checking your card at checkout.