Check your Old Navy gift card balance online or in store

You can look up your Old Navy gift card balance three ways: on the Old Navy website, through the Old Navy mobile app, or by asking a cashier in any Old Navy or Gap Inc. store. The website and app methods take about two minutes and show your balance when ready. In-store checks are when ready but require you to be near a location.

Old Navy does not charge a fee to check your balance, and checking does not reduce the amount on the card. You will need the 16-digit card number printed on the front of the card to use the online or app methods.

Key Takeaways

  • The Old Navy website balance checker and mobile app both show your balance in seconds if you enter your card number and PIN.
  • Any Old Navy store cashier can scan your card and tell you the balance without making a purchase.
  • Old Navy gift cards do not expire and do not lose value over time, so you can use them whenever you want.
  • If your card is damaged or the number is worn off, visit a store with the physical card and a cashier can look up the balance by scanning it.

Using the Old Navy website to check balance

Go to oldnavy.com and look for a link labeled "Gift Card Balance" or "Check Balance" — this is usually in the footer of the page or under a "Customer Service" section. Click the link and you will see a form asking for your card number and PIN.

Enter the 16-digit number from the front of your card and the four-digit PIN from the back. The balance will appear on the next screen. If you do not see a PIN on the back of your card, leave that field blank — some older cards do not have one.

Checking balance through the Old Navy app

read the Old Navy app from the Apple App Store or Google Play Store. Open the app and tap the menu icon (usually three horizontal lines in the top corner). Look for an option called "Gift Card Balance" or "Check Balance."

Enter your card number and PIN the same way you would on the website. The app will display your balance when ready. If you have multiple Old Navy gift cards, you can check each one separately by entering a different card number.

Asking a store associate to check your balance

Walk into any Old Navy location with your physical gift card. Tell a cashier or associate that you want to check your balance. They will scan the card at the register and the balance will show on their screen. This takes less than a minute and requires no information from you beyond the card itself.

This method works even if the card number is faded, scratched, or hard to read. It also works if you have lost the PIN. The store's system can look up the balance using the card's magnetic stripe or barcode.

What to do if you cannot find your card number or PIN

If the numbers on your card are worn away or the card is damaged, do not try to guess the number. Instead, bring the physical card to any Old Navy store. A cashier can scan it directly, and the system will pull up your balance without needing you to type anything in.

If you have thrown away the card but remember where you bought it, contact that store directly. Provide the store with the date of purchase and the amount the card was for, and they may be able to look it up in their records. Old Navy customer service can also help if you have the original receipt.

Understanding Old Navy gift card expiration and fees

Old Navy gift cards do not expire. You can use your card months or years after you receive it without losing any value. There are no monthly maintenance fees, inactivity fees, or other charges that reduce your balance over time.

The only way your balance goes down is when you use the card to buy something. If you have a balance of $50 and make a $20 purchase, your remaining balance will be $30.

Using your balance for online and in-store purchases

You can spend your Old Navy gift card balance at oldnavy.com or in any Old Navy store. At checkout in a store, tell the cashier you are paying with a gift card and hand them the card. They will swipe or scan it, and the purchase amount will be deducted from your balance.

Online, enter your card number and PIN at the payment step, just as you would for a credit or debit card. If your purchase is less than your balance, the remaining amount stays on the card for future use. If your purchase is more than your balance, you will need to pay the difference with another payment method.

Frequently Asked Questions

Do Old Navy gift cards work at Gap, Banana Republic, or other Gap Inc. stores?

Old Navy gift cards can only be used at Old Navy locations and oldnavy.com. They cannot be used at Gap, Banana Republic, or other brands owned by Gap Inc. Each brand has its own gift card.

What happens if I lose my gift card?

If you lose your card, contact Old Navy customer service with your card number and PIN if you have them. If you do not have that information, bring your original receipt to a store and they can help you. Old Navy may be able to transfer your balance to a new card, though policies vary.

Can I use a partial balance, or do I have to spend the whole amount at once?

You can use your gift card balance in multiple purchases. Each time you use it, only the amount you spend is deducted. The remaining balance stays on the card until you use it again or it reaches zero.

Is there a way to transfer my Old Navy gift card balance to someone else?

You cannot transfer the balance to another person's card through Old Navy's system. However, you can give the physical card to someone else, and they can use it to make purchases. Once they have the card, they can check and spend the balance just as you could.