How to check your Aritzia gift card balance online
Aritzia lets you check your gift card balance through their website without needing to visit a store or call customer service. Go to aritzia.com, scroll to the bottom of the page, and look for a link labeled "Gift Card Balance" or "Check Balance." Click it, enter your gift card number (the 16-digit code on the front), and the PIN (usually the last four digits on the back, though some cards have a separate PIN). The site will display your remaining balance when ready.
If you cannot find the balance checker on the main website, try going directly to the Aritzia customer service page and searching for "gift card balance." The exact location of this tool shifts occasionally as Aritzia updates their site, but it is always available somewhere in their customer service section. You do not need to create an account or log in to check a balance — the tool works with just the card number and PIN.
Key Takeaways
- Aritzia's online balance checker is found at the bottom of aritzia.com or in their customer service section, and requires only your card number and PIN.
- Your gift card number is the 16-digit code on the front; the PIN is usually the last four digits on the back, though some cards print it separately.
- You can also call Aritzia customer service or visit a physical store to have staff check your balance for you.
- If your card was purchased as a physical gift card, the receipt or packaging may show the balance or instructions for checking it.
Checking your balance by phone or in store
If you prefer not to use the website, you can call Aritzia customer service and provide your gift card number and PIN over the phone. A representative will look up your balance and tell you the amount. This method works if you have lost the card's PIN or are unsure whether you entered it correctly online.
You can also walk into any Aritzia store location and ask a staff member to check the balance for you. Bring the physical card if you have it, or just the card number if you do not. Store staff can check the balance in seconds using their register system. This is useful if you are already shopping and want to know how much you can spend before paying with another method.
What to do if your balance seems wrong
If the balance you see online or hear over the phone does not match what you expected, the most common reason is that a recent purchase has not yet processed. Gift card transactions can take 24 to 48 hours to show up in the system, especially if you used the card late in the day or on a weekend. Check again in a day or two.
If the balance is still incorrect after waiting, or if you believe the card was used fraudulently, contact Aritzia customer service with your card number and the date of the transaction you are questioning. They can look up your purchase history and investigate. Keep your receipt if you have one — it will help them confirm what was charged.
Understanding your gift card number and PIN
Your Aritzia gift card has two pieces of information you need to check the balance: the card number and the PIN. The card number is a 16-digit code printed on the front of the card. The PIN is usually the last four digits printed on the back, but some cards have a separate four-digit PIN printed elsewhere on the card or on the packaging it came in.
If you received a physical gift card in a box or envelope, check the packaging and any included paperwork — the PIN may be printed there instead of on the card itself. If you received a digital gift card by email, the email will contain both the card number and PIN. Write these down or save them somewhere safe, because you will need them every time you check your balance or use the card to shop online.
Using your gift card to shop
Once you know your balance, you can use the card to shop on aritzia.com or in a physical store. Online, enter your card number and PIN at checkout just like you would a credit card. In store, hand the physical card to the cashier and they will process it like any other payment method.
If your balance is lower than your total purchase, you can pay the difference with another card or payment method. Aritzia will charge your gift card first up to its full balance, then charge the remaining amount to whatever other payment method you provide. Your gift card balance will update after the transaction processes, usually within 24 hours.
Gift cards purchased from other retailers
If you bought your Aritzia gift card from a store other than Aritzia — such as a grocery store, pharmacy, or online retailer — the balance checker on aritzia.com should still work. Enter the card number and PIN exactly as they appear on the card. The balance will show regardless of where the card was originally purchased, because all Aritzia gift cards use the same system.
If the balance checker does not recognize your card number, double-check that you entered it correctly. Card numbers are case-sensitive in some systems, and a single digit entered wrong will cause the lookup to fail. If you have tried multiple times and the card still is not recognized, contact Aritzia customer service with proof of purchase — they can investigate whether the card was activated properly when it was sold.
Frequently Asked Questions
Do Aritzia gift cards expire?
Aritzia gift cards do not expire, so you can use them whenever you want. However, the terms printed on your card or packaging will specify the exact policy. If you have a very old card, check the fine print or contact customer service to confirm the expiration date, as policies may have changed since the card was issued.
Can I use my gift card balance to buy gift cards?
Most retailers do not allow you to purchase gift cards with another gift card. Aritzia's policy on this may vary, so check their terms or ask a staff member in store. If you cannot use your balance to buy a gift card, you can use it to purchase clothing or other merchandise instead.
What if I lost my gift card?
Contact Aritzia customer service with your card number if you have it written down somewhere. They may be able to freeze the card or transfer the balance to a new card, depending on their policy. If you do not have the card number, you will need proof of purchase (like a receipt or email confirmation) to show that you own the card.
Can I check my balance on the Aritzia mobile app?
Aritzia has a mobile app for shopping, but the balance checker may or may not be available through it. Try opening the app and looking for a customer service or account section. If you cannot find it there, use the website balance checker instead — it works on any device with a web browser.
Why does my balance show $0 when I know I have money left?
If your balance shows zero but you believe you have funds, wait 24 to 48 hours for a recent purchase to process, then check again. If the balance is still zero after waiting, contact Aritzia customer service with your card number and the dates of your recent purchases. They can look up your transaction history and correct any errors.