Check your Amex gift card balance online, by phone, or through the mobile app
American Express gift cards let you check your remaining balance in three ways: through the Amex website, by calling customer service, or using the American Express mobile app. Each method takes a few minutes and requires your card number and the security code on the back. The online method is fastest if you have internet access; the phone line works if you prefer speaking to someone or don't have the card in front of you.
Your balance updates when ready after each purchase, so you can check it anytime to see how much you have left to spend. Amex does not charge a fee to check your balance, and checking it does not affect your card or reduce the amount available.
Key Takeaways
- You can check your Amex gift card balance online at americanexpress.com, by phone at 1-800-528-4800, or through the American Express mobile app.
- You will need your 15-digit card number and the three-digit security code on the back of the card to check your balance online or by app.
- Your balance updates right away after you make a purchase, so you can check it before you shop to know how much you have left.
- Checking your balance does not cost anything and does not reduce the amount of money on your card.
Checking your balance on the American Express website
Go to americanexpress.com and look for the "Check Gift Card Balance" link, usually found near the bottom of the homepage or in the gift card section. Click that link and enter your 15-digit card number and the three-digit security code printed on the back of the card. The website will show your current balance and your transaction history.
If you have an Amex account (a personal or business credit card account), you can also log into your account and add your gift card to it. Once linked, you can see your gift card balance every time you log in without re-entering the card number each time. This is useful if you check your balance often or have multiple Amex gift cards.
Checking your balance by phone
Call American Express customer service at 1-800-528-4800. A representative will ask for your card number and security code to verify you, then tell you your balance. This method works even if you don't have internet access or if you're away from home without the card.
Wait times vary depending on the time of day and how busy the line is. Calling early in the morning or mid-week typically means shorter waits than calling on Friday afternoon or during the holiday shopping season.
Checking your balance through the American Express mobile app
read the American Express app from the Apple App Store or Google Play Store. Open the app and select "Check Gift Card Balance" from the menu. Enter your card number and security code, and the app will display your balance and recent transactions.
The app also lets you set up notifications so you receive an alert each time your card is used. This can help you track spending and catch unauthorized charges quickly. If you link your gift card to an Amex account through the app, you can check your balance without entering your card details every time.
What to do if you can't find your card number
The 15-digit card number is printed on the front of your Amex gift card. If the numbers are worn or faded, try holding the card under bright light or at an angle to read them. If you still cannot read the number, contact American Express at 1-800-528-4800 and explain the situation. A representative may be able to look up your card using other information, such as the name on the card and the last four digits if you can see those.
If your card is lost or stolen, call 1-800-528-4800 right away. Amex can freeze the card to stop anyone else from using it. Depending on when you report it and the card's terms, you may be able to recover the remaining balance.
Understanding what your balance includes
Your balance shows the dollar amount remaining on your card after all completed purchases. Pending transactions — purchases you made but that have not yet processed — may not show up in your balance right away. Most pending transactions post within one to three business days, at which point your balance will drop to reflect them.
Some merchants place a temporary hold on your card when you swipe it (common at gas stations and hotels). This hold does not reduce your actual balance, but it may show as "pending" and reduce the amount available to spend until the hold clears, usually within a few days.
Frequently Asked Questions
Do I need to create an account to check my balance?
No. You can check your balance without an account by visiting americanexpress.com or calling 1-800-528-4800 with just your card number and security code. Creating an account is optional and useful only if you want to check your balance regularly without re-entering your card details each time.
Can I check my balance if I don't have the physical card with me?
Yes, if you remember your 15-digit card number and three-digit security code. If you don't remember these, call 1-800-528-4800 and a representative can look up your balance using other identifying information. You can also take a photo of your card and keep it in your phone for reference.
Why does my balance show less than I expected?
Pending transactions from recent purchases may not have posted yet, or a hold from a merchant (like a gas station) may be reducing your available balance temporarily. Check your transaction history on the website or app to see recent activity. If you see a purchase you did not make, contact Amex at 1-800-528-4800 to report it.
Is there a fee to check my balance?
No. American Express does not charge you to check your balance online, by phone, or through the app. Checking your balance as many times as you want does not reduce the money on your card.