How to check your American Eagle gift card balance online

You can check your American Eagle gift card balance on the American Eagle website without creating an account. Go to ae.com, scroll to the bottom of the page, and look for the "Gift Card Balance" link in the footer. Click it, enter your 16-digit gift card number and the 4-digit PIN (both printed on the back of your card), and the site will display your remaining balance.

The balance appears when ready and shows the exact dollar amount available to spend. This method works for physical gift cards and e-gift cards sent to your email. If you received an e-gift card, the card number and PIN will be in the email from American Eagle.

Key Takeaways

  • Check your balance free on ae.com by entering your card number and PIN in the Gift Card Balance tool at the bottom of the page.
  • You can also call American Eagle customer service at 1-800-AE-STYLE (1-800-237-8953) to hear your balance read aloud.
  • Your gift card never expires, so you can spend it whenever you want — there is no time limit.
  • If your card is lost or stolen, contact American Eagle customer service with your card number and they can help protect the balance.

Checking your balance by phone

If you prefer to speak with someone, call American Eagle customer service at 1-800-237-8953 (1-800-AE-STYLE). A representative will ask for your gift card number and PIN, then tell you the balance. This method works during business hours, which are typically Monday through Friday 8 a.m. to 10 p.m. Eastern time and Saturday and Sunday 9 a.m. to 8 p.m. Eastern time, though hours may vary by season.

Calling is useful if you have questions about your card beyond the balance, such as whether a purchase will go through or if there are any holds on the account.

Checking your balance in an American Eagle store

You can also ask a cashier at any American Eagle or Aerie store to check your balance. Bring your physical gift card with you. The cashier will scan it or enter the number manually and can tell you the exact amount remaining. This is the fastest way if you are already shopping or nearby.

Store staff can also help if your card is damaged or the numbers are hard to read, since they have tools to look up the balance by other means.

What happens when you use your gift card

When you spend your gift card at American Eagle or Aerie (the sister brand owned by American Eagle), the balance decreases by the purchase amount. If your purchase is less than your remaining balance, the card keeps the leftover amount for future use. If your purchase is more than what is on the card, you can pay the difference with another payment method — a debit card, credit card, or cash.

American Eagle does not charge a fee to use your gift card, and the card does not expire. You can spend the balance whenever you want, even years after you received it.

If your gift card is lost or stolen

Contact American Eagle customer service right away at 1-800-237-8953 if your gift card goes missing. Have your card number ready if you can find it. American Eagle can place a hold on the card to prevent someone else from using it, though they cannot may provide the balance will be protected if the card was already spent.

If you have the original receipt or email confirmation (for e-gift cards), that information helps customer service locate your card in their system. Keep receipts for gift cards the same way you would for other purchases.

Using an e-gift card

An e-gift card arrives in your email as a digital code. You do not need to print it or carry a physical card. When you shop online at ae.com or aerie.com, enter the card number and PIN at checkout just as you would for a physical card. You can also take the e-gift card to a store, show the email on your phone, and the cashier can ring it up.

E-gift cards work the same way as physical cards — the balance decreases with each purchase, and the card never expires. If you lose the email, you can still check the balance on the American Eagle website as long as you remember the card number and PIN.

Frequently Asked Questions

Does an American Eagle gift card expire?

No. American Eagle gift cards do not have an expiration date. You can use the balance whenever you want, even if years pass between when you receive the card and when you spend it.

Can I use my American Eagle gift card at Aerie?

Yes. American Eagle gift cards work at both American Eagle and Aerie stores, as well as on both websites. The balance is shared across both brands, so a purchase at Aerie reduces the same card balance you would use at American Eagle.

What if I forget my PIN?

The PIN is printed on the back of your physical gift card. If you cannot read it, call customer service at 1-800-237-8953 and they can help you look up the PIN using your card number. For e-gift cards, check the original email from American Eagle — the PIN is listed there.

Can I transfer my gift card balance to another card?

No. American Eagle does not transfer balances between cards. Your balance stays on the original card number. If you want to consolidate multiple gift cards, you would need to spend each one separately.

What if my purchase is more than my gift card balance?

You can pay the difference with another payment method. Tell the cashier or enter a second payment at checkout online. The gift card will be charged first for the amount available, and the remaining cost will go to your other card or payment method.