Check your balance online, by phone, or in the Amazon app
You can see how much money is left on your Amazon gift card in three ways: through your Amazon account on a computer or phone, by calling Amazon customer service, or through the Amazon mobile app. The fastest method is logging into your account and viewing your balance in the gift card section — it takes about 30 seconds and shows your exact balance when ready.
Amazon stores your gift card balance in your account once you redeem the card. This means you do not need the physical card after you enter the code. Your balance stays there until you spend it, and you can add multiple gift cards to the same account if you receive more than one.
Key Takeaways
- Log into your Amazon account, go to "Your Account," then "Gift cards," to see your current balance on any device.
- Your gift card balance appears in your account when ready after you redeem the code and stays there until you make a purchase.
- You can call Amazon customer service at 1-888-280-4331 if you cannot access your account or need help redeeming a card.
- Amazon automatically applies your gift card balance to purchases at checkout, so you do not have to enter it manually each time.
- If you lose track of a gift card code before redeeming it, Amazon can help you recover it if you have the original receipt or email confirmation.
Steps to check your balance on a computer
Open Amazon.com and sign into your account using your email and password. Once you are logged in, hover over "Account & Lists" in the top right corner and click "Your Account" from the dropdown menu.
On the "Your Account" page, scroll down to the section labeled "Gift cards" and click on it. You will see your current balance displayed at the top of the page. If you have redeemed multiple gift cards, the balance shown is the total of all cards combined in your account.
If you have not yet redeemed a gift card code, you can do that on this same page. Click "Redeem a gift card" and enter the 16-digit code from the back of the card or from your email confirmation. The balance will add to your account when ready.
Steps to check your balance on the Amazon app
Open the Amazon app and tap the menu icon (three horizontal lines) in the bottom right corner. Scroll down and tap "Your Account."
On the "Your Account" page, tap "Gift cards." Your balance will appear at the top of the screen. You can also redeem a new gift card code from this page by tapping "Redeem a gift card" and entering the code.
The app shows the same balance as your computer account because both are connected to the same Amazon profile. Your balance updates when ready whether you check it on your phone, computer, or tablet.
Calling Amazon customer service for your balance
If you cannot access your account or prefer to speak with someone, call Amazon customer service at 1-888-280-4331. A representative can tell you your balance over the phone and help you redeem a gift card code if you are having trouble doing it yourself.
Have your Amazon account email address ready when you call. If you are calling about a gift card you received but have not redeemed yet, have the 16-digit code available so the representative can help you enter it into your account.
What happens to your balance when you make a purchase
When you buy something on Amazon, the site automatically applies your gift card balance to the order at checkout. You do not have to do anything — Amazon deducts the purchase amount from your balance and shows you the remaining amount before you confirm the order.
If your purchase costs more than your gift card balance, you can pay the difference with a credit card, debit card, or other payment method linked to your account. If your balance is more than the purchase price, the leftover amount stays in your account for future purchases.
Recovering a gift card code you lost before redeeming
If you received a gift card by email but cannot find the message, check your spam or promotions folder first. Amazon gift card emails sometimes get filtered there by mistake.
If you still cannot find the email, contact Amazon customer service with the email address where you received the gift card. They can look up the code if you have the sender's information or the approximate date you received it. If you have the original receipt from where the card was purchased, bring that information too — it helps Amazon locate the code faster.
If someone sent you a physical gift card and you lost it before redeeming the code, the sender may have a receipt or confirmation email showing the code. Ask them to check their email or the receipt, and they can give you the code to redeem.
Why your balance might not appear or might be different than expected
If you just redeemed a gift card code, wait a few minutes for the balance to appear in your account. Sometimes it takes a moment for the system to process the code, especially if you redeemed it on a mobile device.
If you see a balance but it is lower than you expected, check your order history to see if you made a purchase and forgot about it. Your balance decreases every time you buy something, even if you used a different payment method for part of the order.
If you entered a code and got an error message, the code may have already been redeemed to a different account, or it may be invalid. Contact Amazon customer service with the code and the error message you received — they can tell you whether the code was already used and help you resolve the issue.
Frequently Asked Questions
Does my Amazon gift card balance expire?
No. Once you redeem a gift card code into your account, the balance does not expire and stays there indefinitely until you spend it. However, some physical gift cards have expiration dates printed on the back before you redeem them — check the card itself to see if there is a date listed.
Can I see a list of what I bought with my gift card balance?
Your order history shows all purchases made from your account, but it does not separate which orders were paid with gift card balance versus other payment methods. If you used a gift card balance plus another payment method on the same order, the order history will not break down the split. You can see your gift card balance history by going to the gift cards section of your account.
What if someone else has my gift card code?
Once a gift card code is redeemed into an account, only that account can use the balance. If someone redeemed your code without permission, contact Amazon customer service when ready with the code and explain what happened. They can investigate and may be able to help, but the sooner you report it the better.
Can I transfer my gift card balance to another person?
No. Once you redeem a gift card code into your account, the balance is tied to that account and cannot be transferred or sent to someone else. If you want to give money to another person, you would need to purchase a new Amazon gift card in their name instead.
Do I need to redeem my gift card before using it?
Yes. You must enter the gift card code into your account before you can spend the balance. Once redeemed, the balance is stored in your account and applies automatically to any purchase you make.