Check your balance on Amazon.com or the app
The fastest way to see how much money is on your Amazon gift card is to go to your account on Amazon.com or open the Amazon app on your phone. Once you're signed in, go to "Account" (on the website, this is in the top right corner), then look for "Gift cards" or "Your account" and select "Gift cards." Amazon will show you the total balance across all gift cards linked to that account.
If you haven't redeemed the card yet, you'll need to enter the code first. On Amazon.com, go to "Redeem a gift card" (you can find this by searching for it in the top search bar), enter the 14 or 15-digit code on the back of your card, and click "explore to Your Balance." The money will show up in your account when ready, and you can then check your balance the same way.
The app works the same way. Open Amazon, tap the menu icon (three horizontal lines), scroll down to "Gift cards," and tap "Redeem a gift card." Enter the code and tap "explore to Your Balance."
Key Takeaways
- Your Amazon gift card balance appears in your account under "Gift cards" once the card is redeemed.
- You must redeem the card code first by entering the 14 or 15-digit number on the back of the card.
- The balance is available when ready after you redeem it and can be used for any purchase on Amazon.
- You can check your balance on Amazon.com or through the Amazon app at any time.
What happens when you redeem a gift card
When you enter your gift card code, Amazon adds that amount to your account as "Amazon.com Gift Card Balance." This balance is separate from a credit card or bank account — it's money held by Amazon that you can only spend on Amazon purchases. You don't need to do anything else after redeeming; the balance is ready to use right away.
The balance stays in your account until you spend it. There is no expiration date on Amazon gift card balances, so you can use it whenever you want. If you have multiple gift cards, Amazon adds them all together into one total balance that shows in your account.
Where to find your balance on different devices
On a computer: Sign in to Amazon.com, click "Account & Lists" in the top right, then click "Your Account." Look for "Gift cards" in the left menu or search for "gift cards" using the search bar at the top. Your total balance will display on that page.
On the Amazon app (iPhone or Android): Open the app, tap the menu icon (three lines) at the bottom right, scroll down and tap "Account," then tap "Gift cards." Your balance appears at the top of the screen.
On Amazon's website using a phone browser: The steps are the same as on a computer, but the layout may look different on a smaller screen. Scroll down to find "Gift cards" in your account menu.
Using your balance to make a purchase
Once your gift card is redeemed and the balance shows in your account, you don't need to do anything special to use it. When you add items to your cart and go to checkout, Amazon automatically applies your gift card balance to the order. If your purchase costs less than your balance, the remaining money stays in your account. If your purchase costs more, you can pay the difference with a credit card, debit card, or another payment method.
You can see your balance being applied at checkout — it will show as "Amazon.com Gift Card Balance" in the payment summary. The balance covers the cost of items, shipping, and taxes just like any other payment method on Amazon.
If you can't find your balance
If you've redeemed a gift card but don't see the balance in your account, first check that you're signed in to the correct Amazon account. Gift card balances are tied to the specific account they were redeemed on, so if you have multiple Amazon accounts, the balance might be on a different one.
If you're signed in to the right account and still don't see the balance, the code may not have been entered correctly. Go back to "Redeem a gift card" and try entering the code again, making sure you're typing the exact 14 or 15-digit number from the back of the card. If the code still doesn't work, the card may be damaged or the code may be invalid — in that case, contact Amazon Customer Service with the card or receipt.
Gift card balance and your account security
Your gift card balance is tied to your Amazon account, so it's protected by your account password. If someone gains access to your account, they could spend your gift card balance. To keep your balance safe, use a strong password for your Amazon account and enable two-factor authentication if Amazon offers it.
If your account is compromised and someone spends your gift card balance without permission, contact Amazon Customer Service right away. Amazon may be able to help depending on the situation, but the sooner you report it, the better.
Frequently Asked Questions
Do Amazon gift cards expire?
No. Once you redeem a gift card, the balance in your account does not expire and can be used whenever you want. Unredeemed physical gift cards may have terms printed on them, but redeemed balances have no expiration date.
Can I transfer my gift card balance to someone else?
No. Once a gift card is redeemed to your account, the balance is tied to that account and cannot be transferred, refunded, or converted to cash. It can only be spent on purchases made through that Amazon account.
What if my gift card code doesn't work?
First, make sure you're typing the code exactly as it appears on the card, including any hyphens. If it still doesn't work, the code may be invalid, already redeemed, or the card may be damaged. Contact Amazon Customer Service with the card or your receipt and they can investigate.
Can I use my gift card balance on Amazon Prime membership?
Yes. Your gift card balance can be used to pay for an Amazon Prime membership renewal or a new membership. It works like any other purchase — the balance is applied at checkout.
How do I know if my gift card was already redeemed?
If you try to redeem a code and Amazon says it's already been used, the card was redeemed to an account at some point in the past. If you didn't redeem it, contact Amazon Customer Service with the card or receipt to report the issue.