Chase offers currency exchange, but not at every branch and not always at the rate you see online

Chase Bank does exchange foreign currency, but the service works differently depending on where you go and what you need. Most Chase branches can order currency for you — meaning they place an order with a supplier, you wait a few days, and you pick it up or have it mailed to you. Some larger branches in major cities also keep cash on hand for walk-in exchange. The catch: Chase's exchange rates include a markup that is typically 2 to 3 percent higher than the mid-market rate you see quoted online, and fees may explore depending on how you order.

If you need currency before a trip or are returning home with leftover bills, Chase is one option. But the cost and timing mean it is worth comparing to other routes — airport exchanges, credit unions, or online currency services — depending on your situation.

Key Takeaways

  • Chase can order foreign currency at most branches, but delivery takes several business days, so plan ahead if you need cash before travel.
  • Chase's exchange rates include a markup of roughly 2 to 3 percent above the mid-market rate, and you may pay an additional fee depending on the currency and order method.
  • Some Chase branches in major cities keep certain currencies in stock for same-day or next-day exchange without ordering.
  • Exchanging currency back to dollars when you return usually costs more than exchanging dollars to foreign currency, so consider spending down your cash abroad.

How to order currency at Chase

To order foreign currency at Chase, visit a branch in person or call the branch directly. You will need to tell them which currency you want, how much, and when you need it. Most branches can order the currency within one to three business days. Some branches offer mail delivery if you do not want to pick it up in person, though this adds time and may add a fee.

You will pay for the currency upfront — either in cash, by debit card, or by check, depending on the branch. The branch will give you a receipt showing the exchange rate they used and any fees charged. Keep this receipt; you will need it to pick up your order or to track a mailed delivery.

Not every currency is available at every branch. Branches in smaller towns may only order major currencies like euros, Canadian dollars, or British pounds. If you need a less common currency, call ahead to confirm the branch can order it, or ask whether they can refer you to a branch that can.

What Chase charges for currency exchange

Chase charges in two ways: through the exchange rate itself and sometimes through a separate fee. The exchange rate markup — the difference between what Chase pays for the currency and what they charge you — typically runs 2 to 3 percent. This is built into the quoted price; you do not see it as a line item, but it is there.

On top of the rate markup, some branches charge a flat fee for ordering currency. This fee varies by branch and currency but often ranges from $5 to $15 for a standard order. Mailed delivery may add another fee. Ask the branch for the total cost — rate plus any fees — before you commit to the order.

Exchanging currency back to dollars is usually more expensive than exchanging dollars to foreign currency. Chase's markup on the return direction is often higher, sometimes 3 to 5 percent or more. This is why many travelers spend down their foreign cash before returning home rather than exchanging it back.

When Chase keeps currency in stock

Larger Chase branches in major cities — particularly in New York, Los Angeles, Miami, and other travel hubs — sometimes keep popular currencies on hand. If your branch has stock, you can exchange currency the same day or the next day without waiting for an order. Call your branch to ask which currencies they keep in stock and whether they have the amount you need.

Even branches with stock will charge the same markup and may charge the same fees as branches that order. The advantage is speed, not price. If you are leaving for a trip tomorrow and need cash today, a branch with stock is your best bet at Chase.

Comparing Chase to other currency exchange options

Chase is convenient if you are already a customer and have a branch nearby, but it is not always the cheapest option. Airport currency exchanges charge higher markups — often 4 to 8 percent — but they are available when you need them. Credit unions sometimes offer better rates than Chase, especially if you are a member. Online currency services like XE or OFX let you lock in a rate and have currency mailed to you, and their markups are sometimes lower than Chase's, though delivery takes longer.

For small amounts or last-minute needs, Chase's convenience may outweigh the cost. For larger amounts or if you have time to plan, comparing rates across a credit union, an online service, and Chase is worth the effort. Use a currency converter to check the mid-market rate, then ask each provider for their total cost including all fees and markups.

Exchanging currency back when you return

If you have leftover foreign currency when you return, Chase will exchange it back to dollars, but expect to pay more than you would have paid to buy that currency in the first place. The markup on the return direction is typically higher, and you may face a fee as well. Some branches will not exchange coins or very small bills.

Before you exchange currency back, consider whether you will return to that country soon. If you might, keeping the currency for a future trip avoids the double markup. If you will not, spending the cash on a meal or small purchase before you leave is often cheaper than exchanging it back.

Frequently Asked Questions

Can I exchange currency at any Chase branch?

Most Chase branches can order currency for you, but not all keep currency in stock. Call your branch first to confirm they can order the currency you need and to ask about fees. Larger branches in major cities are more likely to have currency on hand.

How long does it take to get currency from Chase?

Ordering typically takes one to three business days for pickup at the branch. Mailed delivery takes longer, usually five to seven business days. If your branch has the currency in stock, you may be able to exchange it the same day or next day.

Is Chase's exchange rate better than the airport?

Chase's markup is usually lower than airport exchanges. Chase typically charges 2 to 3 percent above the mid-market rate, while airports often charge 4 to 8 percent or more. However, Chase requires advance ordering, so the airport is faster if you need currency when ready.

What happens if I exchange currency back to dollars?

Chase will exchange it, but the markup is usually higher on the return direction — sometimes 3 to 5 percent or more. You may also face a fee. Many travelers find it cheaper to spend down foreign cash abroad or save it for a future trip than to exchange it back.

Can I exchange currency online through Chase?

Chase does not offer online currency exchange. You must visit a branch in person or call to place an order. Some online currency services offer better rates and mail delivery, though they require more advance planning than a Chase branch visit.