Truist has over 2,700 branches across 17 states, mostly in the Southeast and Mid-Atlantic regions

Truist operates branches in Alabama, Arkansas, Delaware, Florida, Georgia, Indiana, Kentucky, Maryland, Mississippi, Missouri, Nevada, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia. The largest concentration of branches is in North Carolina, South Carolina, Georgia, and Virginia. If you live outside these states, you will not find a Truist branch in your area, though you may be able to bank online or by phone.

The bank was formed in 2019 when BB&T and SunTrust merged, so if you banked with either of those institutions, your branch may now carry the Truist name. Some locations still display the old BB&T or SunTrust signage, particularly in smaller towns, but they operate as Truist branches.

Key Takeaways

  • Truist branches are located only in 17 states, primarily in the Southeast and Mid-Atlantic, with the heaviest presence in North Carolina, South Carolina, Georgia, and Virginia.
  • You can find branch locations, hours, and available services by using the Truist branch locator on their website or by calling 1-800-872-2657.
  • Truist ATMs are available at most branches and at many retail locations, and you can also use ATMs from other banks in the Allpoint network without a fee.
  • If you live in a state without Truist branches, you can still open an account and bank entirely online through Truist's digital banking platform.

How to find a Truist branch location

The fastest way to locate a nearby branch is to visit the Truist website and use their branch locator tool. Enter your city, state, or ZIP code, and the tool will show you the nearest branches, their addresses, phone numbers, and hours of operation. You can also filter results to show only branches with specific services, such as a mortgage specialist or investment advisor.

If you do not have internet access, you can call Truist customer service at 1-800-872-2657 to ask about branch locations near you. A representative can tell you which branches are closest and what services each one offers. This is also useful if you need to know whether a specific branch handles a service you need, such as notary services or safe deposit boxes.

ATM access and surcharge-free withdrawals

Truist ATMs are available at most branch locations and at many retail partners, including grocery stores and convenience stores in Truist states. You can withdraw cash and check your balance at any Truist ATM without a fee.

If you need cash outside a Truist state or away from a Truist ATM, you can use the Allpoint network, which includes over 55,000 ATMs worldwide. Truist customers can withdraw cash at Allpoint ATMs without paying a Truist fee, though the ATM operator may charge their own fee. Check your account terms to confirm whether your specific account type includes Allpoint access.

Banking options if you live outside Truist states

If you do not live in one of the 17 states where Truist operates branches, you can still open a Truist account and conduct most banking through their online platform or mobile app. You can deposit checks by taking a photo with your phone, transfer money between accounts, pay bills, and manage your account without visiting a branch.

Some services do require a branch visit or a phone call, such as opening a safe deposit box or getting a cashier's check notarized. If you need these services, you would have to travel to a Truist state or work with a representative by mail and phone. For this reason, customers outside Truist states often choose a bank with branches in their area for everyday banking.

Truist branch services and what to expect

Most Truist branches offer basic services such as deposits, withdrawals, account opening, and debit card replacement. Larger branches in cities typically have mortgage specialists, investment advisors, and business banking representatives available by appointment. Smaller branches in rural areas may have limited staff and may not offer all services.

Hours vary by location. Most branches are open Monday through Friday from 9 a.m. to 5 p.m., with some opening on Saturday mornings. A few branches may close for lunch. Use the branch locator to check the exact hours for the location you plan to visit, as hours change seasonally and may differ from the main branch in your area.

Truist business banking locations

Truist has dedicated business banking centers in major cities such as Charlotte, Atlanta, and Richmond. These locations have specialists who handle business accounts, commercial loans, and payroll services. If you own a business, you can find a business banking center by calling 1-800-872-2657 or using the branch locator and filtering for business services.

Business customers can also work with a relationship manager by phone or video call, so you do not need to visit a center in person for routine account management. However, signing loan documents or opening a new business account typically requires an in-person visit or notarized paperwork sent by mail.

Frequently Asked Questions

Can I use my Truist debit card at banks other than Truist?

Yes. Your Truist debit card works at any ATM that accepts Visa or Mastercard, depending on which card you have. You may pay a fee charged by the other bank's ATM operator, but Truist does not charge you a fee for using another bank's ATM. Truist customers also have surcharge-free access to Allpoint ATMs.

Do all Truist branches offer the same services?

No. Larger branches in cities offer mortgage, investment, and business services, while smaller branches handle basic deposits and withdrawals. Call ahead or use the branch locator to confirm whether the branch near you offers the specific service you need.

What if the nearest Truist branch is far from my home?

You can handle most banking online through the Truist mobile app or website, including deposits, transfers, and bill payments. For services that require a branch visit, you can mail documents or work with a representative by phone. Some customers in areas far from branches choose a local bank for everyday banking and keep a Truist account for specific services.

Are there Truist branches outside the United States?

Truist does not operate branches outside the United States. If you need banking services while traveling internationally, you can use your Truist debit card at ATMs and merchants that accept Visa or Mastercard, though foreign transaction fees may explore depending on your account type.