Truist branch and customer service hours

Truist branches operate on different schedules depending on location and day of the week. Most branches are open Monday through Friday from 9 a.m. to 5 p.m., though some locations stay open until 6 p.m. or later. Saturday hours typically run from 9 a.m. to 1 p.m., and most branches are closed on Sundays.

These hours are not fixed across all locations. A branch in a shopping center may have different hours than one in a downtown office building. The fastest way to find your specific branch's hours is to visit Truist.com, use the branch locator tool, and enter your zip code or address. You can also call your local branch directly — the phone number appears in the locator results.

Customer service phone lines operate separately from branch hours. Truist's main customer service line is available Monday through Friday from 8 a.m. to 9 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. Sunday hours vary. You can reach customer service at 1-800-872-2657 for most account questions.

Key Takeaways

  • Most Truist branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., with Saturday hours typically 9 a.m. to 1 p.m.
  • Branch hours vary by location, so you should check your specific branch using the Truist branch locator or by calling directly.
  • Customer service phone lines operate on a separate schedule from branch hours and are available most weekdays until 9 p.m. Eastern Time.
  • Truist closes on federal holidays, though ATMs and online banking remain available 24/7.

Federal holidays when Truist branches close

Truist branches close on all federal holidays observed by the U.S. government. These include New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

When a federal holiday falls on a Saturday or Sunday, Truist typically observes the holiday on the nearest weekday. For example, if Independence Day falls on a Saturday, the bank may close on Friday instead. If you are unsure whether a specific holiday will close your branch, call ahead or check the Truist website, which lists observed holidays by year.

On holiday closures, you cannot visit a branch in person, but ATMs remain available 24/7. Online banking, mobile app access, and automated phone services also continue to work. If you need to speak with a representative on a holiday, customer service lines may have limited availability — call 1-800-872-2657 to confirm.

ATM and online banking access outside branch hours

Truist ATMs are available around the clock, every day of the year, including holidays. You can withdraw cash, deposit checks, transfer money between accounts, and check balances at any Truist ATM without waiting for a branch to open. ATMs are located at most Truist branches and at many other locations throughout the Truist network.

Online banking through Truist.com and the Truist mobile app works 24/7 as well. You can pay bills, transfer funds, deposit checks by photo, view statements, and manage most account features from your phone or computer at any time. Some services, such as wire transfers or large transactions, may process during business hours even if you initiate them outside those hours.

If you need to deposit cash outside branch hours, you must visit a branch in person — ATMs accept checks and cards but not cash deposits at most locations. Some Truist branches have after-hours deposit envelopes or night depositories for cash, though availability varies by location.

Weekend and evening banking options

If you cannot reach a branch during standard weekday hours, Truist offers several alternatives. Saturday hours at most branches run from 9 a.m. to 1 p.m., giving you a window to handle in-person transactions. Some branches in high-traffic areas may stay open later on weekdays — check your local branch's specific hours before planning a visit.

For evening transactions on weekdays, customer service representatives are available by phone until 9 p.m. Eastern Time Monday through Friday. You can discuss account issues, request wire transfers, report fraud, or ask questions about your accounts without visiting a branch. The phone number is 1-800-872-2657.

For routine tasks like bill pay, transfers, and check deposits, the mobile app and online banking are often faster than waiting for a branch to open. These services process transactions when ready or on the next business day, depending on the type of transaction.

What to do if you need help outside business hours

If you encounter a problem outside Truist's normal hours — such as a lost card, suspected fraud, or a locked account — call 1-800-872-2657. This line has 24/7 fraud reporting and emergency services, even when customer service representatives are not available for general questions. Automated systems can help with some issues, and you can leave a message for a representative to call you back during business hours.

For lost or stolen debit cards, report the card when ready through the phone line or the mobile app. Truist can freeze or cancel the card right away, and a replacement card typically arrives within 5 to 7 business days. If you need cash urgently, you can withdraw from any ATM using your PIN while you wait for the replacement.

If your issue is not urgent, sending a find message through online banking or the mobile app creates a record of your request and ensures a representative sees it first thing during business hours. This method works well for questions about fees, account features, or general account maintenance.

Frequently Asked Questions

Are all Truist branches open at the same time?

No. While most branches follow a 9 a.m. to 5 p.m. weekday schedule, some open earlier or close later. Location, foot traffic, and staffing affect individual branch hours. Use the Truist branch locator on Truist.com or call your branch directly to confirm its specific hours.

Can I deposit cash at a Truist ATM?

Most Truist ATMs do not accept cash deposits. They accept checks, debit cards, and withdrawal requests. To deposit cash, you must visit a branch during business hours or use a night depository if your branch has one. Check with your local branch about after-hours deposit options.

What happens if I need to reach Truist on a holiday?

Branches are closed, but ATMs and online banking work 24/7. For urgent issues like fraud or a lost card, call 1-800-872-2657 — this line has 24/7 emergency services. For non-urgent matters, you can send a find message through online banking and expect a response during the next business day.

Does Truist observe Juneteenth?

Yes. Truist observes Juneteenth (June 19) as a federal holiday, and branches close on that day. If Juneteenth falls on a weekend, the bank observes it on the nearest weekday. Check Truist.com or call your branch to confirm the observed date for the current year.

Can I pay bills or transfer money outside branch hours?

Yes. Online banking and the mobile app allow bill payments and transfers 24/7. Transactions typically process when ready or on the next business day, depending on the type. You do not need to wait for a branch to open to move money between your accounts or pay a bill.