Truist branch hours vary by location, but most open at 9 a.m. on weekdays and close between 5 and 6 p.m.

Truist does not set a single opening time for all branches. Each location sets its own hours based on customer traffic and staffing. Most branches open at 9 a.m. Monday through Friday, but some open as early as 8 a.m. or as late as 10 a.m. Closing times typically fall between 5 p.m. and 6 p.m. on weekdays. Saturday hours are shorter — usually 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m. — and many branches are closed on Sunday.

The only way to know your specific branch's hours is to check directly. Truist's website has a branch locator tool where you enter your zip code and see hours for nearby locations. You can also call the branch directly or use Google Maps, which often displays current hours and whether the branch is open right now. Calling ahead takes two minutes and saves a trip if the branch does not offer the service you need.

Key Takeaways

  • Most Truist branches open at 9 a.m. on weekdays and close between 5 and 6 p.m., but hours vary by location.
  • Saturday hours are typically 9 a.m. to 1 or 2 p.m., and most branches are closed on Sunday.
  • Use the Truist branch locator on truist.com or call your local branch to confirm exact hours before visiting.
  • Truist customer service by phone is available Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time.
  • ATMs and mobile banking are available 24 hours a day, 7 days a week for routine transactions.

How to find your branch's exact hours

Go to truist.com and click on the branch locator tool. Enter your zip code or city name. The results will show each nearby branch with its full hours of operation, address, and phone number. You can also see which services each branch offers — some smaller locations may not have all services available, such as safe deposit boxes or notary services.

If you prefer to call, dial the main Truist customer service number and ask for your local branch's hours. The phone number is on your debit card or bank statements. Calling is faster than visiting if you need a specific service, because you can confirm the branch has that service available before you go. Many branches also display hours on their front door or window, visible even when closed.

Truist customer service phone hours

Truist's phone support team operates on a different schedule than branches. You can reach customer service Monday through Friday from 8 a.m. to 9 p.m. Eastern Time. On Saturday, customer service is open from 9 a.m. to 5 p.m. Eastern Time. The bank is closed on Sunday, though you can still use automated services and mobile banking.

These hours explore to general customer service questions, account inquiries, lost card reporting, and fraud disputes. If you need to speak with someone outside these hours, you can use Truist's automated phone system or mobile app to handle many routine tasks like checking your balance, transferring money, or paying bills. For urgent issues outside business hours, the automated system can direct you to emergency support options.

ATM and mobile banking access

Truist ATMs are available 24 hours a day, 7 days a week. You can withdraw cash, deposit checks, and check your balance at any Truist ATM without visiting a branch. If you use an ATM outside the Truist network, you may be charged a fee — check your account agreement for details on out-of-network ATM charges and whether Truist reimburses those fees.

The Truist mobile app and online banking portal are also available around the clock. You can transfer money between accounts, pay bills, deposit checks by photo, and manage your account from your phone or computer at any time, even when branches and customer service are closed. The mobile app also shows your nearest ATM and branch locations with real-time hours.

Holiday closures and special hours

Truist branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance. Customer service phone lines are also closed on these days, though ATMs and mobile banking remain available.

During the holiday season, some branches may have reduced hours or close earlier than usual. Check the branch locator tool or call ahead before visiting during major holidays, because hours can change on short notice. The week between Christmas and New Year's often brings schedule changes at many locations.

What to do if you need banking outside normal hours

If you need to complete a transaction when branches are closed, start with the Truist mobile app or online banking portal. Most routine tasks — checking balances, transferring funds, paying bills, and depositing checks by photo — can be done anytime. For cash withdrawals or deposits, use a Truist ATM, which operates 24/7.

If you need to speak with a person and it is outside customer service hours, the automated phone system can sometimes route you to a specialist or schedule a callback for the next business day. Some issues, like fraud disputes or account freezes, may have emergency support available even on Sunday or after 9 p.m. on weekdays — the automated system will tell you if that option exists for your situation.

Frequently Asked Questions

Are all Truist branches open at the same time?

No. Each Truist branch sets its own hours based on location and customer needs. Most open at 9 a.m. on weekdays, but some open earlier or later. Use the branch locator tool on truist.com to see hours for your specific location.

Can I do my banking outside of branch hours?

Yes. Truist ATMs are open 24/7, and the mobile app and online banking portal are available anytime. You can deposit checks by photo, transfer money, pay bills, and check your balance without visiting a branch or calling customer service.

What time does Truist close on Saturdays?

Most Truist branches close between 1 p.m. and 2 p.m. on Saturday. Some locations may have different hours, so check your branch's specific Saturday closing time using the branch locator or by calling ahead.

Is Truist customer service open on weekends?

Yes, but only on Saturday. Customer service is available Saturday from 9 a.m. to 5 p.m. Eastern Time. The bank is closed on Sunday, though you can still use ATMs and mobile banking for most transactions.

What should I do if I need help on Sunday?

Use the Truist mobile app or online banking portal for routine transactions. For urgent issues like fraud or a lost card, call the automated phone line — it may route you to emergency support even though regular customer service is closed.