The main Truist customer service number is 1-800-872-8748

This number works for most account questions, fraud reports, and general banking needs. It is available 24 hours a day, 7 days a week. When you call, you will reach an automated system that routes you based on what you need — checking accounts, credit cards, loans, or investment services.

The wait time varies depending on the time of day and how busy the lines are. Calling early in the morning on a weekday typically means shorter waits than calling during lunch or late afternoon. If you are calling about a time-sensitive issue like fraud or a lost card, tell the automated system that first so you reach the right department faster.

Key Takeaways

  • The main Truist customer service line is 1-800-872-8748 and operates 24 hours a day.
  • You will navigate an automated menu that sorts calls by account type and issue, so have your account number ready.
  • Fraud and lost card reports are prioritized, so mention those issues when ready if they explore to you.
  • You can also reach Truist through their website chat, mobile app, or by visiting a local branch during business hours.

What information you need before calling

Have your account number or the phone number associated with your account ready. If you are calling about a specific transaction, write down the date and amount. This speeds up the call because the representative can pull up your account faster and does not have to ask you to spell out information multiple times.

If you are calling about a loan, credit card, or investment account, know which product you need help with. Truist handles these through different departments, and the automated system will ask you to choose. Having this ready before you call means you spend less time navigating menus.

Department-specific numbers and when to use them

Truist does not publish separate numbers for each department on their main website. Instead, the 1-800-872-8748 line routes you internally based on your answers to the automated questions. However, if you already know which department you need, you can tell the automated system right away rather than waiting for a representative to transfer you.

For fraud or a lost or stolen card, say that when the system asks what you need. These calls go to the priority queue. For mortgage questions, credit card disputes, or investment account issues, the system will route you to the correct team after you select your account type.

Other ways to reach Truist without calling

If you prefer not to call, you can use the Truist mobile app to message customer service directly. The app has a chat feature that connects you to a representative during business hours. Response times are usually faster than phone wait times during peak hours.

You can also visit your local Truist branch in person. Branch hours vary by location, but most are open Monday through Friday during standard business hours and Saturday mornings. A branch representative can handle many account questions, process transactions, and order new cards on the spot.

Truist's website also has a contact form where you can submit questions and request a callback. This option works well if your question is not urgent or if you prefer written communication. You will typically hear back within one business day.

What to expect when you call

After you reach the automated system and select your issue, you will wait for the next available representative. The system will tell you the estimated wait time. During busy periods, this can be 10 to 20 minutes. You can choose to stay on the line or request a callback, which means the system will call you back when a representative is ready instead of making you hold.

When a representative answers, they will verify your identity by asking for your account number, the last four digits of your Social Security number, or answers to security questions you set up. This protects your account from unauthorized access. After verification, they can discuss your account, process transactions, or transfer you to a specialist if needed.

Common reasons to call Truist customer service

People call Truist for account setup questions, transaction disputes, lost or stolen cards, password resets, and questions about fees or interest rates. You can also call to report suspicious activity, request a credit limit increase, or ask about loan options. The customer service team handles routine questions, but complex issues like mortgage refinancing or investment information may require an appointment with a specialist.

If you are locked out of your online banking or mobile app, customer service can help you regain access. If you have a question about a specific product like a savings account or money market account, they can explain the terms and current rates. For questions about Truist's checking account options or how overdraft protection works, customer service is the right place to start.

Frequently Asked Questions

Is there a number for Truist credit card customer service?

The main number 1-800-872-8748 handles credit card calls. When the automated system asks what you need, select credit card or the option for cards and payments. This routes you to the credit card team. If you have a Truist credit card, the number is also printed on the back of your card.

What if I am calling from outside the United States?

The 1-800-872-8748 number is for calls within the United States only. If you are calling from outside the U.S., you will need to use the international number, which you can find by logging into your Truist online account or visiting the Truist website. International calls may have different hours and longer wait times.

Can I schedule a callback instead of waiting on hold?

Yes. When you call and the system tells you the wait time, you can choose the callback option. The system will call you back at the number you provide when a representative is ready. This saves you from holding the phone, though the callback may come during a different time than when you called.

What should I do if I think my account has been compromised?

Call 1-800-872-8748 when ready and tell the automated system you need to report fraud or suspicious activity. This moves your call to the priority queue. Have your account number ready and be prepared to describe the unauthorized transactions. Truist can freeze your account, issue a new card, and start an investigation right away.

Does Truist have a number for business accounts?

Truist business banking has a separate customer service line. If you have a business account, contact your business relationship manager or call the main number and ask to be transferred to business banking. The representative can provide the direct business banking number for your region.