The main Truist customer service number is 1-800-872-2657
This number connects you to Truist's general customer service line, available Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 2 p.m. Eastern time. When you call, you'll reach an automated system that routes you based on what you need — account questions, card services, loan information, or other banking needs.
Truist also maintains separate phone lines for specific services. If you're calling about a credit card, mortgage, or investment account, you may be directed to a specialized team. The automated system will ask you to select your reason for calling, which helps route your call faster than explaining your issue multiple times.
Key Takeaways
- Truist's main customer service number is 1-800-872-2657, available weekdays 8 a.m. to 9 p.m. Eastern and Saturdays 9 a.m. to 2 p.m. Eastern.
- The automated system will ask what type of account or service you need help with, so have your account number or card number ready.
- You can also reach Truist through their website's online chat, mobile app messaging, or by visiting a local branch in person.
- For urgent matters like fraud or a lost card, tell the automated system when ready so you reach the right department faster.
What to have ready before you call
Before dialing, gather your account number, card number, or the phone number associated with your account. The automated system will ask for one of these to pull up your information. If you're calling about a specific transaction or issue, have the date and amount ready so you can describe it clearly to the representative.
If you're calling about fraud or a lost or stolen card, you don't need to wait on hold — tell the automated system this is urgent, and you'll be routed to the fraud team when ready. They can freeze your card right away while you're on the phone.
Using Truist's online and mobile options
If you prefer not to call, Truist offers customer service through multiple channels. You can log into your account on Truist.com and use the online chat feature, which is typically available during business hours. The response time is usually faster than waiting on hold for a phone representative.
If you have the Truist mobile app, you can message customer service directly through the app. This option lets you send a message anytime and receive a response during business hours. For non-urgent questions — like how to set up bill pay or understanding a fee — the app or website chat often gets you an answer faster than a phone call.
Visiting a Truist branch in person
For issues that require a signature, account changes, or complex questions, visiting a local Truist branch may be your best option. Branch staff can access your full account history and make changes on the spot. You can find branch locations and hours on Truist.com or by calling the main customer service number.
Many branches offer extended hours on weekdays and limited Saturday hours. If you need to open a new account, close an account, or discuss a mortgage or loan, a branch visit often moves faster than phone support because the representative can show you documents and options in real time.
Specialized phone numbers for specific services
Truist maintains dedicated lines for certain services. If you're calling about a mortgage, you may be transferred to the mortgage department. Credit card customers can sometimes reach the card services team directly. When you call the main number and the automated system asks what you need, be specific — this helps route your call to the right department without unnecessary transfers.
If you've been transferred multiple times and haven't reached the right team, ask the representative for the direct number to that department. Many Truist representatives will provide it so you can call back without repeating yourself.
What to do if you can't reach someone
During peak times — typically mid-morning on weekdays — wait times can be 15 to 30 minutes. If you reach a message saying the queue is full, you have two options: call back later, or use the online chat or mobile app instead. Both often have shorter wait times than phone support.
If you're calling outside business hours and need when ready help with fraud or a lost card, the automated system will still connect you to the fraud team, which operates 24/7. For other urgent matters outside business hours, you can also visit a Truist ATM or use your mobile app to freeze your card or check your account.
Frequently Asked Questions
Is Truist customer service available on Sundays?
No. Truist customer service is available Monday through Friday, 8 a.m. to 9 p.m. Eastern, and Saturday 9 a.m. to 2 p.m. Eastern. On Sundays and after hours, you can use the mobile app or website to check your account, but you won't reach a live representative until Monday morning.
What if I'm calling from outside the United States?
The 1-800 number works only from within the U.S. If you're calling from abroad, visit Truist.com or contact your local Truist branch for an international phone number. You can also use the online chat or mobile app from anywhere with internet access.
Can I schedule a callback instead of waiting on hold?
Some Truist departments offer callback options during peak times. When you call, listen to the automated menu — it may give you the option to request a callback rather than wait. If that option isn't offered, ask the representative if they can schedule one for you.
What's the fastest way to report a lost or stolen card?
Call 1-800-872-2657 and tell the automated system when ready that your card is lost or stolen. You'll be routed to the fraud team right away, and they can freeze your card within seconds. You can also freeze your card when ready through the mobile app without calling.
Do I need to call if I just have a quick question about my account?
No. Log into your account on Truist.com or the mobile app to check your balance, recent transactions, and account details. For questions about fees or how a feature works, the online chat is often faster than calling and waiting on hold.