How to find Truist locations in your area
Truist operates branches and ATMs across the Southeast and Mid-Atlantic, but the fastest way to find one near you is through the Truist branch locator on their website or mobile app. You enter your address or zip code, and the tool shows you nearby branches with their hours, phone numbers, and services available at each location. The map view lets you see which branches are closest and plan your trip.
If you do not have internet access, you can call Truist customer service at 1-800-872-2657 and ask for branch locations near your address. A representative can tell you which branches are open today and what services each one offers.
Truist ATMs are also scattered throughout their service area, and many are available 24/7. The branch locator shows ATM-only locations separately from full branches, so you can find the nearest cash access point if you just need to withdraw money or deposit a check.
Key Takeaways
- The Truist branch locator on their website or mobile app shows you branches, ATMs, hours, and services by entering your zip code or address.
- Truist branches are concentrated in the Southeast and Mid-Atlantic regions, so availability depends on your state.
- You can call Truist customer service at 1-800-872-2657 to ask about branch locations and current hours if you prefer not to search online.
- ATM-only locations are listed separately in the locator and many operate around the clock for cash withdrawals and deposits.
What services are available at different Truist locations
Not every Truist branch offers the same services. Some locations are full-service branches where you can open accounts, explore for loans, and speak with a financial advisor. Others are smaller branches or express locations with limited services — typically just deposits, withdrawals, and basic account help.
The branch locator tool shows you which services are available at each location before you go. If you need something specific like a safe deposit box, notary service, or a loan consultation, check the locator or call ahead to confirm that branch has it. This saves you a trip to a location that cannot help you.
ATM-only locations let you withdraw cash, deposit checks and cash, and check your balance, but you cannot speak to a person or open new accounts there.
Truist service areas by state
Truist has a significant presence in North Carolina, South Carolina, Virginia, Maryland, Delaware, and Washington, D.C. The bank also operates in Georgia, Florida, West Virginia, Pennsylvania, and New Jersey, though branch density varies by state. If you live outside these regions, you may not have a Truist branch nearby, though you can still bank online or by phone.
Truist merged with BB&T in 2019, and the combined network expanded their footprint. However, some areas still have fewer branches than others. If you are moving or traveling and want to know whether Truist serves your destination, the branch locator is the quickest way to check.
Using Truist ATMs outside their network
Truist is part of the Allpoint ATM network, which means you can use thousands of ATMs beyond Truist's own machines without paying an out-of-network fee. Allpoint ATMs are located in grocery stores, pharmacies, convenience stores, and other retail locations across the country. You can find Allpoint ATMs through the Allpoint locator on their website or through the Truist mobile app.
If you use an ATM that is not part of Truist or Allpoint, your bank will typically charge you a fee — usually $2 to $3 per transaction. The ATM operator may also charge a separate fee. Using Truist or Allpoint ATMs keeps those fees from adding up.
Mobile and online banking as an alternative to branches
If no Truist branch is near you, you can handle most banking tasks through the Truist mobile app or website. You can transfer money, pay bills, deposit checks by taking a photo, check your balance, and manage your accounts from anywhere with internet access. Many customers find they rarely need to visit a physical branch once they set up mobile banking.
For tasks that require a person — like explore for a mortgage, discussing investment options, or resolving a complex account issue — you can call Truist customer service or schedule a video appointment with a banker. Video banking lets you talk face-to-face with a representative without traveling to a branch.
What to bring when you visit a Truist branch
If you are opening a new account, bring a government-issued photo ID and your Social Security number. If you are depositing a check or cash, bring the check or cash and your account number or debit card. For loan applications, bring recent pay stubs, tax returns, and proof of residence like a utility bill.
If you are unsure what documents you need for a specific task, call the branch ahead of time or check the Truist website. This prevents you from making a trip only to find out you need something you did not bring.
Frequently Asked Questions
Can I do everything at a Truist ATM that I can do at a branch?
No. ATMs let you withdraw cash, deposit checks and cash, and check your balance. You cannot open accounts, explore for loans, or speak to a banker at an ATM. For those services, you need to visit a full branch or call customer service.
Do I have to visit a branch in person to open a Truist account?
No. You can open many Truist accounts online through their website or mobile app. Some account types or products may require a phone call or branch visit, so check the account details during the online process to see if in-person steps are needed.
What happens if there is no Truist branch in my state?
You can still bank with Truist online and by phone. You can deposit checks using mobile check deposit, transfer money electronically, and pay bills through the app or website. For cash deposits or withdrawals, you can use Allpoint ATMs or visit a branch when you travel to a state where Truist operates.
Are Truist ATMs free to use?
Yes, Truist ATMs are free for Truist customers. Allpoint ATMs are also free. If you use an ATM outside these networks, you will be charged a fee by Truist and possibly by the ATM operator as well.
How do I find a Truist branch that is open on Sunday?
Most Truist branches are closed on Sunday, but some locations in major cities may have limited Sunday hours. The branch locator shows the hours for each location, so you can see which branches are open on Sunday in your area before you go.