Yes, BB&T merged with SunTrust in 2019 to become Truist Financial Corporation

If you had a BB&T account, it still exists — but under the Truist name. The merger was completed on December 6, 2019. Your account number, balance, and account type did not change. What changed was the bank's name on your statements, your debit card, and the branches you visit.

BB&T was based in North Carolina and SunTrust was based in Georgia. The two banks combined to form Truist, which kept operations in both states and expanded across the Southeast and Mid-Atlantic. If you banked with BB&T before December 2019, you are now a Truist customer.

Key Takeaways

  • BB&T and SunTrust merged on December 6, 2019, and all BB&T accounts became Truist accounts automatically.
  • Your account number, funds, and account terms stayed the same — only the bank's name changed.
  • You received new debit cards and checks with the Truist name, usually within a few weeks of the merger date.
  • BB&T branches became Truist branches, and some locations closed or consolidated as part of the integration.
  • Online banking moved to Truist's platform, and you may have needed to reset your password during the transition.

What happened to your BB&T debit card and checks

Your old BB&T debit card continued to work for a period after the merger, but Truist mailed you a replacement card with the Truist logo. The new card arrived in the weeks following December 6, 2019. Your old card was deactivated once the new one was active, so you did not have a gap in access to your money.

Checks with the BB&T name on them remained valid — banks do not invalidate old checks after a merger. However, Truist mailed you new checkbooks with the Truist name and your updated routing number. If you still have blank BB&T checks, you can use them, though some merchants or billers may flag them as outdated.

How your online banking account changed

BB&T's online banking platform was migrated to Truist's system. If you logged in to BB&T Online or BB&T Mobile, those logins no longer worked after the merger. Truist sent you instructions to set up a new login on Truist's platform, usually by email or mail.

Your transaction history, saved payees, and bill pay setup did not transfer automatically. You had to re-enter bill pay recipients and other saved information into the new Truist system. This took time, but your money and account balances were never at risk during the transition.

Which BB&T branches became Truist branches

Most BB&T branch locations reopened as Truist branches. However, some branches closed as part of the integration — the two banks had overlapping locations in many markets, and Truist consolidated them to avoid duplication. If your nearest BB&T branch closed, Truist identified another Truist location nearby and notified you by mail.

You can find your nearest Truist branch on Truist's website or by calling Truist customer service. Branch hours, services, and staff may have changed from what you knew at BB&T, so it is worth checking before you visit.

Your account number and routing number after the merger

Your BB&T account number stayed the same. However, your routing number changed. Truist assigned new routing numbers to all former BB&T accounts. This matters if you have automatic deposits (like payroll) or automatic payments set up.

You needed to update your routing number with your employer, your biller, or anyone else sending money to or withdrawing money from your account. Truist sent you the new routing number by mail and posted it on your new checks. If you did not update it, deposits or payments could be delayed or rejected.

What to do if you still have questions about your BB&T account

Contact Truist directly. You can call Truist customer service at the number on the back of your Truist debit card or visit a Truist branch in person. Have your account number ready — it is the same number you used at BB&T.

Truist's website also has a merger FAQ section that covers common questions about the transition. If you are looking for old statements or transaction history from before the merger, Truist can retrieve that information for you.

Frequently Asked Questions

Do I need to do anything with my BB&T account now?

No. Your account is already a Truist account. If you have not already updated your routing number with employers or billers, do that now to avoid payment delays. Otherwise, you can use your account as normal.

Can I still use my old BB&T debit card?

No, not anymore. Your BB&T card was deactivated after Truist sent you the replacement Truist card. If you still have the old card, destroy it. Use only the Truist card that was mailed to you.

What is my new routing number?

Your routing number depends on which state your account is in and which Truist division handles it. Check your new Truist checks, your account statement, or call Truist customer service. Do not guess — using the wrong routing number will cause payments to fail.

Did the merger affect my interest rate or account fees?

Not automatically. Your account terms at the time of the merger carried over. However, Truist may have changed fee structures or interest rates after the merger. Review your current Truist account agreement or call customer service to confirm your current terms.

Where can I find my old BB&T statements?

Log into your Truist account online and look for your statement history. Statements from before the merger should be there. If you cannot find them, call Truist customer service and ask them to retrieve statements from your BB&T account history.