Order checks directly through Truist Online Banking or by calling customer service

You can order checks from Truist in two ways: through your online banking portal or by phone. The online method is faster and lets you see your options when ready. If you prefer to speak with someone, Truist customer service can process your order over the phone and answer questions about check styles and delivery times.

Both methods require your account number and routing number, which you can find on a deposit slip or statement. You'll also choose how many checks you want to order — typically in boxes of 25, 50, or 100 — and select a delivery address.

Key Takeaways

  • Order checks through Truist Online Banking by logging in, navigating to the Checks section, and selecting your quantity and style.
  • You can also call Truist customer service at the number on the back of your debit card to place an order by phone.
  • Checks typically arrive within 7 to 10 business days, though expedited delivery may be available for an additional fee.
  • You'll need your account number and routing number ready before you start the order, both of which appear on your statements and deposit slips.
  • Truist offers standard check designs and may have personalized options available depending on your account type.

Ordering checks through Truist Online Banking

Log into your Truist Online Banking account using your username and password. Once you're logged in, look for a section labeled "Checks," "Order Checks," or "Account Services" — the exact label varies slightly by account type, but it's usually in the main menu or under a settings or services tab.

Click on the checks option and you'll see a form asking for the number of checks you want to order. Select your quantity — boxes typically come in 25, 50, or 100 checks. You may also see options for check design or style; Truist usually offers standard designs, and some accounts may have personalized options available.

Enter or confirm the mailing address where you want the checks sent. This doesn't have to be your primary address on file — you can have them sent to a different location if needed. Review the total cost, which varies based on quantity and any rush delivery options you select, then submit your order. You'll receive a confirmation number when ready.

Ordering checks by phone

Call the customer service number on the back of your Truist debit card. A representative will ask for your account number and verify your identity by asking security questions or requesting information from your account.

Tell the representative you want to order checks and let them know how many boxes you need. They can describe the check styles available and answer questions about cost and delivery time. Provide the address where you want the checks mailed, and the representative will process the order and give you a confirmation number.

Ordering by phone takes about 10 minutes and is useful if you have questions about check options or prefer not to use online banking.

Check delivery time and costs

Standard check delivery typically takes 7 to 10 business days from the time you place your order. This means if you order on a Monday, you can expect your checks to arrive the following week or the week after, depending on mail processing time.

The cost of checks varies based on the quantity you order and your account type. Ordering more checks at once usually lowers the per-box cost. Some Truist accounts include free check orders, while others charge a fee per box — check your account terms or ask customer service about your specific pricing.

Expedited or rush delivery may be available for an additional fee if you need checks sooner. Ask about this option when you place your order, either through the online form or when speaking with a representative.

What information you need before ordering

Have your account number ready. You can find this on a deposit slip, a check you already have, or in your Truist Online Banking account under account details.

You'll also need your routing number, which is the nine-digit code that identifies Truist as your bank. This appears on the left side of the bottom of any check you have, or you can find it in your online banking account or by calling customer service.

Know the address where you want the checks delivered. This can be your home address, a business address, or any other location you choose.

Reordering checks if you run out

If you've already ordered checks from Truist once, reordering is even simpler. When you log into Online Banking or call customer service, your previous order information is on file, so you can place a new order with just a few clicks or a brief phone call.

You can order new checks at any time — you don't have to wait until you're completely out. Many people order a new box when they have about 10 to 15 checks left, so there's no gap in their supply.

Frequently Asked Questions

Can I order checks for a joint account?

Yes. If the account is in both names, you can order checks with both names printed on them. When you place the order, specify whose names should appear on the checks. Both account holders can order checks, but the order will be sent to the address on file for the account.

What if I need checks faster than 7 to 10 days?

Ask about expedited delivery when you place your order. Truist may offer rush options that deliver checks in 3 to 5 business days for an additional fee. Not all accounts or situations may have access to, so confirm availability before you commit to paying extra.

Can I order checks with a different address than my account address?

Yes. During the order process, you can enter any mailing address you want. This is useful if you're moving, want checks sent to a business location, or prefer delivery to a different address for any reason.

Do I have to order checks through Truist, or can I use a third-party printer?

You can use a third-party check printer if you prefer. However, ordering through Truist ensures the checks are formatted correctly for your account and routing number. Third-party checks sometimes cost less but may take longer to arrive and require you to enter your account details yourself.

What happens if my checks arrive damaged or with errors?

Contact Truist customer service right away. They can verify the error or damage and reorder your checks at no charge. Keep the damaged checks and the packaging they arrived in so customer service can document the issue.