You can order a Truist card online through your account, by phone, or in person at a branch

If you have a Truist checking or savings account, you can request a debit card through your online banking portal, the Truist mobile app, or by calling customer service at 1-800-872-2657. You can also visit a Truist branch in person and ask a representative to order one for you. The card arrives by mail within 7 to 10 business days in most cases, though timing can vary by location.

For a Truist credit card, the process is different. You would explore for one of Truist's credit card products (such as the Truist Rewards card or Truist Cash card) through the Truist website or in a branch. Credit card approval depends on a credit check and your creditworthiness, whereas a debit card is tied to your existing account and does not require approval.

Once your card arrives, you set up it through the Truist app, website, or by calling the number on the back of the card. After set up, you can use it for online purchases when ready.

Key Takeaways

  • Debit cards can be ordered through online banking, the mobile app, or by phone without a credit check, while credit cards require an process and approval.
  • Most Truist debit cards arrive within 7 to 10 business days after you request them.
  • You must set up your card before using it online, which takes just a few minutes through the app, website, or phone.
  • If you need a card urgently, ask a branch representative about expedited shipping options when you order.

Ordering a debit card through online banking or the app

Log into your Truist online account or open the Truist mobile app and look for the "Cards" or "Manage Cards" section. Select the option to order a new debit card. You will be asked to confirm which account the card should be linked to and verify your mailing address. Truist will send the card to the address on file for your account.

If your address has changed recently, update it in your account settings before ordering. A card sent to an old address will delay your ability to use it. After you submit the order, you should see a confirmation message with an estimated arrival date.

Ordering by phone or at a branch

Call Truist customer service at 1-800-872-2657 and tell the representative you want to order a debit card. Have your account number and the address where you want the card mailed ready. The representative will process the order and give you a confirmation number and expected delivery date.

If you prefer to order in person, visit any Truist branch with your ID and account information. A branch representative can order the card on the spot and may be able to tell you about faster shipping options if available in your area.

Activating your card for online use

When your card arrives, you must set up it before you can use it online or at a store. Open the Truist app or log into your online account, find the card in your account, and follow the set up steps. You will typically be asked to verify the last four digits of the card and confirm your identity.

Alternatively, call the number printed on the back of your card and follow the automated prompts to set up it. set up is when ready and takes less than five minutes. Once activated, your card is ready for online purchases, contactless payments, and ATM withdrawals.

Using your card for online shopping

After set up, you can use your Truist debit card for online purchases at any merchant that accepts Visa (the network Truist debit cards run on). Enter your card number, expiration date, and CVV (the three-digit code on the back) at checkout. Some merchants may ask for your billing address or ZIP code as an extra security step.

If a merchant declines your card, check that you have entered the information correctly and that your account has sufficient funds. If the problem continues, contact Truist customer service to confirm the card is active and there are no blocks on your account.

explore for a Truist credit card

Truist offers several credit card products with different rewards and features. You can view the options and start an process on the Truist website under "Credit Cards" or ask about them at a branch. The process asks for your income, employment status, and permission to check your credit report.

Approval decisions are usually made within minutes to a few business days. If you are approved, your credit card will arrive by mail within 7 to 10 business days. Like a debit card, you must set up it before using it online. Credit cards have a credit limit (the amount you can borrow) rather than being tied to a bank balance, and you receive a monthly bill for what you spend.

What to do if your card does not arrive

If your card does not arrive within the expected timeframe, log into your account or call 1-800-872-2657 to check the status. Truist can tell you whether the card is still in transit or if there was a delivery issue. If the card was lost in the mail, Truist can cancel it and send a replacement.

In the meantime, if you need to make online purchases, you can use a temporary virtual card number through the Truist app (available on some account types) or ask about other payment options. A replacement card typically arrives within 7 to 10 business days.

Frequently Asked Questions

Can I use my Truist card online before it arrives in the mail?

Not with a physical card, but some Truist accounts offer a temporary virtual card number through the app that you can use for online shopping right away. Check your app to see if this option is available on your account. Otherwise, you must wait for the physical card to arrive and be activated.

Is there a fee to order a debit card?

Truist does not charge a fee to order a standard debit card if you have an active checking account. Replacement cards for lost or damaged cards may have a fee depending on your account type; ask your branch or call customer service for details on your specific account.

What if I get denied for a Truist credit card?

Credit card denials are based on your credit report and income. You can still use your debit card for online purchases. If you want to understand why you were denied, contact Truist directly, and they can explain the factors that affected the decision.

Can I order a card if I do not have online banking set up?

Yes. Call 1-800-872-2657 or visit a Truist branch in person to order a card without using the app or website. A representative will process your order over the phone or face-to-face.