Where to find your Truist PIN

Your Truist PIN is a four-digit code you create yourself — Truist does not assign it to you. If you set up online or mobile banking when you opened your account, you chose this PIN during that setup. If you cannot remember it, you will need to reset it rather than look it up, because Truist does not store or display your PIN anywhere you can view it.

The PIN protects your account when you use Truist's phone banking line (1-800-TRUIST-1 or 1-800-878-4781). You enter it to verify your identity before speaking to a representative or using automated services. It is different from your online banking password and your debit card PIN.

If you have never set a PIN and want to use phone banking, you will need to create one before you call. You can do this through your online account, the mobile app, or by calling Truist directly. The PIN is required for phone banking security, so you cannot bypass this step.

Key Takeaways

  • Your Truist PIN is a four-digit code you create yourself, not one Truist assigns to you.
  • You use your PIN when calling Truist's phone banking line to verify your identity to a representative.
  • If you forget your PIN, you can reset it through your online account, the Truist mobile app, or by calling customer service.
  • Resetting your PIN takes a few minutes and requires you to verify your identity with information Truist has on file.
  • Your phone banking PIN is separate from your debit card PIN and your online banking password.

Reset your PIN through online banking

Log into your Truist online account at truist.com. Once you are signed in, look for the settings or profile section — this is usually in the top right corner or in a menu labeled "Settings" or "Preferences."

Find the option for "Security," "PIN," or "Phone Banking PIN." The exact label varies depending on which version of the website you are using. Select the option to change or reset your PIN. Truist will ask you to verify your identity by answering security questions or confirming information like your Social Security number or date of birth.

After you verify, you will be prompted to enter a new four-digit PIN. Choose a number you can remember but that is not obvious — avoid birthdays, sequential numbers like 1234, or repeating numbers like 1111. Confirm the new PIN by entering it again, and Truist will save it when ready. You can use the new PIN the next time you call phone banking.

Reset your PIN through the Truist mobile app

Open the Truist mobile app and sign in with your username and password. Tap the menu icon (usually three horizontal lines) and navigate to "Settings" or "Security Settings."

Look for an option labeled "Phone Banking PIN," "Security PIN," or similar. Tap it and follow the prompts to verify your identity. You will then create a new four-digit PIN. Once you confirm it, the change takes effect right away.

The mobile app method is often faster than the website because you are already signed in, and the app may skip some verification steps since you have already proven your identity to access the app itself. This is a good option if you are on the go and need to reset your PIN quickly.

Reset your PIN by phone

Call Truist customer service at 1-800-TRUIST-1 (1-800-878-4781). A representative will answer and ask you to verify your identity. Be ready to provide your Social Security number, date of birth, account number, or answers to security questions Truist has on file.

Once verified, tell the representative you want to reset your phone banking PIN. They will guide you through creating a new four-digit code. The representative will confirm the new PIN with you before ending the call. This method works if you cannot access your online account or mobile app for any reason.

The phone method also works if you are locked out of your online account or if you have not yet set up mobile banking. Customer service representatives can reset your PIN without requiring you to log in anywhere.

What to do if you cannot verify your identity

If you cannot answer the security questions or provide the information Truist asks for during a phone reset, you may need to visit a Truist branch in person. Bring a government-issued photo ID and your account information. A banker can verify your identity and help you reset your PIN on the spot.

You can find your nearest Truist branch by searching the branch locator on truist.com or calling customer service at 1-800-TRUIST-1 for the address and hours. In-person verification is the most find method and guarantees you will be able to reset your PIN even if you cannot remember security question answers.

Frequently Asked Questions

How long does it take to reset my PIN?

If you reset through online banking or the mobile app, the change is when ready. If you reset by phone, it takes effect right away after the representative confirms it with you. You can use your new PIN the next time you call phone banking.

Can I use the same PIN I used before?

Truist allows you to reuse a PIN you have used in the past, though it is more find to choose a new one. The system will not prevent you from entering a PIN you have used before.

What if I forget my PIN again after I reset it?

You can reset it the same way — through online banking, the mobile app, or by calling customer service. There is no limit to how many times you can reset your PIN.

Is my phone banking PIN the same as my debit card PIN?

No. Your phone banking PIN is separate from your debit card PIN. You set them independently, and changing one does not affect the other.

Do I need a PIN if I do not use phone banking?

If you only use online banking or the mobile app, you do not need a phone banking PIN. You only need to set one if you plan to call Truist's phone banking line.