How to cancel Amazon Music on your device or online
You can cancel Amazon Music through your Amazon account settings on any device with internet access. The process takes about two minutes and stops your subscription when ready — you will not be charged again, though you lose access to the service right away.
The fastest route is through a web browser: sign into your Amazon account, go to Your Account, select Login & security, then scroll to Amazon Music Unlimited and choose Cancel subscription. On a phone or tablet, you can do the same through the Amazon app by tapping the menu icon, selecting Account, then finding your Music subscription under Memberships & subscriptions.
If you subscribed through the Amazon Music app itself rather than through Amazon.com, the cancellation location differs slightly depending on whether you use an iPhone, Android phone, or computer. The app will prompt you to manage your subscription through your device's app store (Apple App Store or Google Play) rather than through Amazon directly.
Key Takeaways
- You can cancel Amazon Music Unlimited through your Amazon account settings in a web browser or the Amazon app in about two minutes.
- Cancellation takes effect when ready, and you will not be charged again, but you lose access to the service right away.
- If you subscribed through an app store on your phone, you must cancel through that same app store, not through Amazon.com.
- Amazon Music Free (the ad-supported version) does not require cancellation because it has no subscription to end.
- You can resubscribe at any time, and your playlists and preferences will still be there when you return.
Canceling through a web browser
Open any web browser and go to amazon.com. Sign in with your Amazon account email and password. In the top right corner, click the account icon or your name, then select Your Account from the dropdown menu.
On the Your Account page, look for Login & security in the left sidebar and click it. Scroll down until you see Amazon Music Unlimited listed under your subscriptions. Click the Cancel subscription button next to it. Amazon will ask you to confirm the cancellation and may offer you a discount to stay — you can ignore this and proceed with canceling.
After you confirm, you will see a message saying your subscription has ended. You will receive a confirmation email at the address tied to your Amazon account. Your access to Amazon Music Unlimited stops when ready, though any songs you saved to your library will be gone.
Canceling through the Amazon app on your phone
Open the Amazon app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Tap Account, then scroll down and tap Memberships & subscriptions. Find Amazon Music Unlimited in the list and tap it.
Tap Cancel subscription. The app will show you the same confirmation screen as the web version. Confirm the cancellation, and your subscription will end when ready. You will get a confirmation email within a few minutes.
Canceling if you subscribed through an app store
If you signed up for Amazon Music through the Amazon Music app on your iPhone or Android phone, you subscribed through Apple App Store or Google Play, not directly through Amazon. In this case, you must cancel through the same app store where you subscribed.
On iPhone: Open the Settings app, tap your name at the top, select Subscriptions, find Amazon Music, and tap Cancel Subscription. On Android: Open Google Play, tap your profile icon in the top right, select Payments and subscriptions, then Subscriptions, find Amazon Music, and tap Cancel subscription.
Canceling through the app store stops your subscription and removes your access to Amazon Music Unlimited. You will still receive a confirmation from Apple or Google, not from Amazon directly.
What happens after you cancel
Your access to Amazon Music Unlimited ends when ready after you confirm the cancellation. You will not be able to stream music, create new playlists, or read songs for offline listening. Any playlists you created will be saved to your Amazon account, but you will not be able to access them until you resubscribe.
You will not be charged again. If you had a free trial that was about to end, canceling during the trial period means you will not be charged when the trial expires. If you cancel mid-month, you do not get a refund for the unused portion of that month — Amazon does not offer prorated refunds.
If you resubscribe later, your saved playlists, library, and listening history will still be there. You can pick up where you left off without losing your music preferences.
Canceling Amazon Music Free (the ad-supported version)
Amazon Music Free is the ad-supported tier that does not cost money and does not require a subscription. You cannot "cancel" it because there is nothing to cancel — you can straightforward stop using the app whenever you want. If you want to remove the app from your phone, you can uninstall it like any other app.
If you have both Amazon Music Free and Amazon Music Unlimited on the same account, canceling Unlimited will drop you back to the Free tier automatically. You will still be able to use Amazon Music Free with ads.
If you cannot find your subscription to cancel
If you go to your Amazon account settings and do not see Amazon Music Unlimited listed, you may not have an active subscription. This can happen if your subscription already ended, if you are looking in the wrong account, or if you subscribed through a different service (like a phone carrier or bundled plan).
Check whether you subscribed as part of an Amazon Prime membership. If you have Amazon Prime, Amazon Music Unlimited is not included — Prime members get Amazon Music Prime (a limited version with ads and fewer features). If you want to cancel Prime itself, that is a separate process from canceling Music. If you subscribed through a carrier like Verizon or T-Mobile, you will need to cancel through that carrier's website or customer service instead.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of a billing cycle?
No. Amazon does not offer refunds for the unused portion of a month. If you cancel on the 15th of a month and your billing date is the 1st, you will not receive a refund for the remaining days. Your access ends when ready, but you are not charged again.
Can I pause my subscription instead of canceling?
Amazon Music does not have a pause feature. You can only cancel or keep your subscription active. If you want to stop paying temporarily, you must cancel and resubscribe later. Your playlists and preferences will be saved when you return.
What if I subscribed through my phone's app store and cannot find the cancel button?
Make sure you are in the right app store. On iPhone, go to Settings > [Your Name] > Subscriptions. On Android, open Google Play, tap your profile icon, then Payments and subscriptions > Subscriptions. If Amazon Music still does not appear, your subscription may already be canceled or you may be subscribed under a different account.
Do I lose my playlists and saved songs when I cancel?
Your playlists and library are saved to your Amazon account and will still be there if you resubscribe. However, you cannot access them while your subscription is inactive. Once you resubscribe, everything will be available again.
Can I cancel Amazon Music without canceling Amazon Prime?
Yes, if you subscribed to Amazon Music Unlimited separately. If you have Prime and also pay for Music Unlimited, canceling Music Unlimited will not affect your Prime membership. However, if you only have Amazon Music Prime (the free version included with Prime), you cannot cancel just the music — it is part of your Prime membership.