Pep Boys is a national auto parts chain where you can buy parts, get repairs, and have your car serviced

Pep Boys (officially Pep Boys—Manny, Moe & Jack) operates over 800 locations across the United States. You can walk in to buy individual parts for a DIY repair, order parts online for pickup or delivery, or drive in for professional service work like tire installation, oil changes, batteries, and brake service. The company also offers roadside information and financing options for larger repair bills.

The chain is owned by TSR Inc. and has been operating since 1921. Unlike some specialty shops that focus only on one type of repair, Pep Boys handles both retail parts sales and in-house service bays, so you can buy a part and have a technician install it the same day if you want.

Key Takeaways

  • Pep Boys sells automotive parts both in-store and online, and also operates service bays for repairs, tire work, and maintenance.
  • You can bring your own car in for service, or buy parts to install yourself, or have Pep Boys install parts you purchase elsewhere.
  • The company offers financing through third-party lenders for service bills above a certain amount, though interest rates and terms vary by location and lender.
  • Pep Boys locations vary in which services they offer — not every store has a full service bay, so call ahead to confirm what you need is available.

What you can buy at Pep Boys

Pep Boys stocks common replacement parts: batteries, spark plugs, air filters, oil, coolant, wiper blades, belts, hoses, brake pads, rotors, and light bulbs. They also carry tools, floor mats, car covers, and cleaning supplies. The inventory leans toward parts that fit most vehicles, rather than rare or specialty items.

If Pep Boys does not have a part in stock, you can order it online for delivery to your home or to the store for pickup. Delivery times vary depending on the part and your location. You can also check stock at nearby locations through their website before you drive there.

How Pep Boys service work is priced and scheduled

Service prices vary by location and by the specific work. An oil change costs less than a brake job, which costs less than transmission work. Pep Boys publishes some pricing on their website, but the most accurate way to get a quote is to call your local store, describe the work, and ask for an estimate. Many locations offer online appointment booking through their website.

When you bring your car in, a technician will inspect it and may find additional work that needs doing — worn belts, low fluid levels, or other issues. They will tell you what they found and what it costs before they do the work. You can say no to any service you do not want.

Turnaround time depends on how busy the location is and what work you need. A tire rotation might take 30 minutes. A major repair might take several hours or require a return visit. Call ahead to ask how long your specific job will take.

Paying for service and using financing

Pep Boys accepts cash, credit cards, and debit cards in-store. For larger service bills, many locations offer financing through third-party lenders. The terms — how much you can borrow, what the interest rate is, and how long you have to pay — depend on which lender the store partners with and your own credit. There is no single Pep Boys credit card; financing is handled through outside companies.

If you are offered financing, ask what the interest rate is and how many months you have to pay before you agree. Some financing offers are interest-free for a set period if you pay in full by the important date; others charge interest from day one. Read the terms carefully.

Pep Boys membership and loyalty programs

Pep Boys does not have a traditional membership program, but they do offer a rewards program called Pep Boys Rewards. You can sign up in-store or online for free. Members earn points on purchases and service work, and can redeem points for discounts on future purchases or service.

The program also sends members email offers and alerts about sales. You do not have to join to shop or use service — it is optional — but joining costs nothing and can save money if you shop there regularly.

What to know before you go to Pep Boys

Not every Pep Boys location has a full service bay. Some stores are parts-only. Check the store locator on their website or call ahead to confirm that your location offers the service you need — tire installation, batteries, brakes, oil changes, or whatever you are looking for.

If you are bringing your car in for service, bring your keys and your vehicle registration. If you know your car's year, make, model, and engine size, that helps the technician find the right parts and give you an accurate quote faster. If you are buying parts to install yourself, bring your vehicle information too, because the staff can help you find the right part for your car.

Pep Boys also offers roadside information through a separate program. If you break down, you can call for a tow or jump-start. This service is not free — you either pay per incident or buy an annual membership — so ask about current pricing if you are interested.

Frequently Asked Questions

Can I bring my own parts to Pep Boys and have them install them?

Yes. Many Pep Boys locations will install parts you buy elsewhere, though they may charge a labor fee. Call your local store first to confirm they offer this service and ask what the labor cost is, because it varies by location and by the type of part.

Does Pep Boys do warranty work on parts they sell?

Most parts sold at Pep Boys come with a manufacturer warranty. If a part fails, you can return it to the store with your receipt. Warranty coverage and how long it lasts depend on the part and the manufacturer, so ask when you buy.

What if I need a part for an older or unusual vehicle?

Pep Boys focuses on common parts for mainstream vehicles. For older cars, classic cars, or specialty vehicles, you may have better luck at a specialty shop or online retailer. Call your local Pep Boys first to ask if they stock what you need.

How do I know if a Pep Boys location near me has a service bay?

Use the store locator on the Pep Boys website and filter by services offered. You can also call the store directly and ask what services they provide. Service availability varies by location.

Can I return parts I bought at Pep Boys?

Pep Boys has a return policy, but the details — how long you have to return something, whether it must be unused, what condition it must be in — vary. Ask about the return policy when you buy, or check the receipt, which usually lists the terms.