What Avelo Airlines is and who operates it
Avelo Airlines is a low-cost carrier based in Connecticut that began flying in 2021. The airline is owned by Avelo Holdings, a private company, and operates a fleet of Boeing 737 aircraft. Unlike major carriers, Avelo focuses on point-to-point routes — flying directly between two cities rather than using a hub-and-spoke model where flights connect through a central airport.
The airline operates from its main base at Tweed New Haven Airport in Connecticut and also flies from other regional airports including Burbank in California and Fort Lauderdale in Florida. Avelo's route network is smaller than major carriers, with flights to destinations across the United States. The airline is not part of any airline alliance, so you cannot earn or redeem frequent flyer miles with other carriers through Avelo's program.
Key Takeaways
- Avelo Airlines operates Boeing 737 aircraft on point-to-point routes from regional airports, with its main base in Connecticut.
- The airline charges separately for carry-on bags, checked bags, seat selection, and other services that major carriers often include in the base fare.
- Avelo's frequent flyer program, called Avelo Rewards, lets you earn points on flights and redeem them for future travel, but the program does not partner with other airlines.
- Booking directly through Avelo's website or calling their reservations line gives you access to the lowest fares, as the airline does not appear on all third-party booking sites.
- Avelo's cancellation and change policies are stricter than some major carriers, with limited refund options for basic economy fares.
How Avelo's pricing and fees work
Avelo advertises low base fares but charges separately for most services. A carry-on bag costs money on most fares, and checked baggage also carries a fee. Seat selection, whether you want an aisle or window seat, is not included in the base price. These fees vary depending on when you book and which fare type you purchase, so the final cost of your ticket depends on which services you add.
The airline offers different fare levels — typically a basic economy option and higher tiers that bundle some services. Checking Avelo's website directly usually shows the lowest available fares because the airline controls its own pricing. Some third-party booking sites like Google Flights or Kayak show Avelo fares, but not all of them, so comparing prices across multiple sources is necessary to find the best rate.
Avelo Rewards frequent flyer program
Avelo's loyalty program, Avelo Rewards, lets you earn points on every flight you take with the airline. You earn points based on the fare price you paid, not the distance flown, so a longer flight on a cheaper ticket may earn fewer points than a shorter flight on a premium fare. Points can be redeemed for future flights on Avelo or for other rewards like seat upgrades or baggage fees.
The program is free to join and you can sign up on Avelo's website. Unlike major carriers' programs, Avelo Rewards does not have partnerships with other airlines, hotels, or credit card companies, so you cannot earn points outside of flying with Avelo or redeem them with other carriers. The program also does not offer elite status tiers that provide benefits like priority boarding or lounge access.
Baggage policies and what you can bring
Avelo charges for both carry-on and checked baggage on most fares. The cost of a carry-on bag and the cost of a checked bag are separate fees that you pay at booking or at the airport. The exact fees depend on your fare type and when you book — booking in advance is usually cheaper than paying at the airport.
Personal items like a purse, laptop bag, or small backpack that fit under the seat in front of you are typically free. Avelo's website lists the exact dimensions and weight limits for each bag type, and you should check these before packing to avoid paying extra fees at the airport. If you have sports equipment, musical instruments, or oversized items, contact Avelo directly because these may require special handling or additional fees.
Cancellations, changes, and refunds
Avelo's refund and change policies depend on which fare type you purchased. Basic economy fares are usually non-refundable, meaning if you cancel, you receive a credit toward a future flight rather than money back. You can change a basic economy flight to a different date or route, but you pay the difference in fare price if the new flight costs more.
Higher fare levels may offer more flexibility, including the option to receive a refund instead of a credit. The airline's website shows the specific terms for each fare type at the time you book, so read the fine print before purchasing. If Avelo cancels your flight, you have the right to a refund or rebooking on another flight at no extra cost, as required by federal law.
Booking and customer service options
You can book Avelo flights directly on the airline's website, by phone at their reservations number, or through some third-party booking sites. Booking directly on Avelo's website often shows the lowest fares and gives you when ready access to manage your reservation. The airline's customer service team can be reached by phone during business hours, and the website has a contact form for email inquiries.
Avelo does not have airport ticket counters at all locations, so check the airline's website to see what services are available at your departure airport. At some airports, you may need to check bags or get a boarding pass at a kiosk or through a partner agent. Having your confirmation number and ID ready before you arrive at the airport speeds up the check-in process.
What to expect at the airport and on board
Avelo flights operate from regional airports, which are typically smaller and less crowded than major hubs. Boarding procedures are standard — you receive a boarding pass and board by group or seat number. The airline does not offer assigned seating on basic economy fares, so you choose your seat at check-in or pay a fee to select one in advance.
On board, Avelo's Boeing 737 aircraft have standard economy seating. The airline does not offer premium cabin classes or first-class service. Beverages and snacks are available for purchase during the flight. Avelo does not include meals or free drinks on most flights, so bring your own refreshments if you prefer not to buy them on board.
Frequently Asked Questions
Can I bring a pet on Avelo Airlines?
Avelo allows service animals on all flights at no charge. For other pets, contact the airline directly because policies vary depending on the type and size of your animal. Some airlines allow small pets in the cabin for a fee, while others require pets to travel in cargo, so confirm the details before booking.
What happens if my Avelo flight is delayed or cancelled?
If Avelo cancels your flight, you have the right to a refund or rebooking on another flight. For delays, federal law requires the airline to provide certain accommodations depending on the delay length and reason. Check Avelo's website or contact customer service for details on what you are may have access to to in your specific situation.
Does Avelo fly international routes?
Avelo currently operates only domestic flights within the United States. The airline does not fly to Canada, Mexico, or other countries. If you need international travel, you will need to book with a different carrier or connect through a major airline.
Can I change my flight to a different date?
Yes, you can change your flight to a different date, but the terms depend on your fare type. Basic economy fares allow changes but you pay the difference if the new flight costs more. Higher fare levels may offer more flexibility. Check your booking confirmation for the specific change policy that applies to your ticket.
How do I earn Avelo Rewards points faster?
You earn points based on the fare price you paid, not distance, so purchasing higher-priced tickets earns more points per flight. Signing up for Avelo Rewards before you book ensures all your flights count toward your account. The airline occasionally offers bonus point promotions, so check the Avelo website for current offers.