Robinhood does not offer phone support for most account issues
Robinhood's primary support channels are email, in-app messaging, and their help center. The company does not publish a general customer service phone number for trading, account, or technical questions. If you need to reach someone at Robinhood, you will need to use one of their available contact methods rather than calling a phone line.
The only phone-based contact option Robinhood maintains is for account security issues — specifically if you believe your account has been compromised or if you are locked out and cannot access your account through normal means. Even then, the process requires you to initiate contact through their app or website first.
Key Takeaways
- Robinhood does not have a customer service phone number for general inquiries, trading questions, or account issues.
- You can contact Robinhood through in-app messaging, email support, or their online help center for most questions.
- If your account is compromised or you are locked out, you can request a callback through the app's security settings.
- Response times vary by issue type and support volume, typically ranging from a few hours to several business days.
- The Robinhood help center contains answers to common questions about trading, transfers, and account management without requiring you to contact support.
How to contact Robinhood through in-app messaging
The fastest way to reach Robinhood support is through the in-app messaging feature on your phone or computer. Open the Robinhood app, tap the account icon (usually in the bottom right corner), scroll down to "Help," and select "Contact Us." From there, you can describe your issue and send a message directly to the support team.
In-app messages are monitored during Robinhood's business hours, which are typically Monday through Friday, 9 a.m. to 5 p.m. Eastern Time. The support team will respond to your message within that window, though response times depend on how many requests they are handling. straightforward questions may receive answers within a few hours; more complex issues can take one to two business days.
Keep your message specific: include your account details (without sharing passwords), describe exactly what happened, and explain what you have already tried. The more detail you provide, the faster the support team can address your issue.
Email support and the Robinhood help center
You can also email Robinhood support directly. The general support email address is support@robinhood.com. Include your full name, account email address, and a detailed description of your issue. Email responses typically take longer than in-app messages — usually one to three business days — because email is monitored less frequently than the in-app system.
Before contacting support, check the Robinhood help center at robinhood.com/us/en/support. The help center contains articles about account setup, transferring funds, placing trades, tax documents, and common technical problems. Many issues are resolved faster by reading the relevant article than by waiting for a support response.
What to do if your account is locked or compromised
If you cannot log into your account or believe someone else has accessed it, open the Robinhood app on any device where you are still logged in, or go to robinhood.com and select "Forgot Password" or "Having trouble logging in?" From there, you can report a security issue and request a callback from the security team.
Robinhood's security team handles account lockouts and suspected unauthorized access separately from general support. These requests are prioritized and typically receive attention within a few hours during business hours. When you request a callback, provide a phone number where you can be reached, and the team will contact you to verify your identity and regain access to your account.
If you are locked out and cannot access the app or website, you can also email support@robinhood.com with the subject line "Account Security Issue" and describe what happened. Include your account email address and the phone number where they can reach you.
Why Robinhood does not offer phone support
Robinhood is a mobile-first brokerage and does not maintain a traditional customer service call center. The company prioritizes in-app and email support because these channels create a written record of your issue and the resolution, which is useful if a problem needs to be escalated or reviewed later. Phone calls leave no documentation, which can make it harder to track what was discussed or agreed upon.
This approach also means Robinhood can handle support requests asynchronously — you do not have to wait on hold, and the support team can research your issue before responding rather than trying to solve it in real time. For trading and account questions, this often results in more accurate answers.
What to expect from Robinhood support
Robinhood support staff can help with account access, password resets, transfer issues, tax document questions, and technical problems with the app or website. They can also explain how specific features work and troubleshoot trading errors.
Support staff cannot make trades on your behalf, reverse completed trades, or override market conditions. If you placed a trade by mistake, you will need to close the position yourself through the app. If a trade executed at an unexpected price, support can explain what happened but cannot undo it.
Response quality varies. Some issues are resolved in the first message; others require back-and-forth clarification. If your issue is not resolved after several exchanges, you can ask to escalate it to a supervisor or specialist team.
Frequently Asked Questions
Can I call Robinhood to cancel an order?
No. You must cancel orders through the app or website yourself. Open your positions or pending orders, find the order you want to cancel, and tap or click the cancel button. This happens when ready during market hours. If the order has already filled, you cannot cancel it through support — you would need to close the position by selling or buying to offset it.
How long does it take to get a response from Robinhood support?
In-app messages typically receive responses within a few hours to one business day during business hours (Monday–Friday, 9 a.m.–5 p.m. Eastern). Email responses usually take one to three business days. Account security issues are prioritized and may receive attention within a few hours. Response times are longer on weekends and holidays.
What if I have a complaint about Robinhood?
You can file a complaint with Robinhood through their support system, or you can report concerns to the Financial Industry Regulatory Authority (FINRA) at finra.org or to the Securities and Exchange Commission (SEC) at sec.gov. These agencies oversee brokerage firms and investigate customer complaints about trading practices and account handling.
Does Robinhood have a mailing address?
Robinhood's legal mailing address is available in your account documents and in the app under Account Settings. You can also find it on their website under "Contact Us." Mailing a letter is slower than email or in-app messaging and is typically used only for formal complaints or legal notices.